Windows 10: Windows 10 freezes randomly
I had the same problem after intallation of Win 10. Random freezes several times a week, etc. The solution appeared updating of BIOS. Now the computer works perfectly!
After days of resetting/reinstalling/updating I found the solution for my freezing problem...
My OS is installed on a 64gb crucial M4 Ssd, After flashing the new firmware Version for that drive the freezing seems solved for me.
Hopefully this helps some of you guys too...
There's a few possible causes for the hangs, and reviewing the event logs should point you to whichever is the culprit...
- Driver issues, especially concerning video drivers
- SSD firmware, ensure yours is up to date
- Problematic Windows Updates, there have been updates that have caused users issues. An update pushed in mid Aug was known to cause issues and currently, if not subscribed to the Insider program, there is also a separate issue with DWM and context menus. I know for certain the latter has been fixed in a revision made available to Insiders.
If you've ruled out drivers and firmware, and the issue points to Windows itself, and you are unable to narrow down which update is at fault, I'd recommend joining the Insider program. Many, including myself, took issue with the privacy policies of the Insider program and the fact Microsoft was using a keylogger for diagnostic purposes. It was because of the keylogger that I left the Insider program, however it does appear Microsoft has enabled users to disable the keylogger, as well as other privacy options, and still gain access to the Insider program.
- If you utilize your PC for more than an hour a day, the insider program will provide more pros than cons to the end user, especially now that Microsoft allows you to pick and choose what you wish to share with them, while still enabling you to be apart of the Insider program. The reality is, as bugs are found and fixed, they're first pushed out to Insider program members, and then at a later day, released on a patch Tuesday (not necessarily within a week or 2, but potentially several weeks later).
Performing a clean install will probably fix the issue, however if the issue is being caused by a driver or Windows Update, it will re-occur again once that driver or update is reinstalled. It is highly recommended to not take driver updates via Windows Update, but to download them directly from the manufacturer. If you find the most recent update is only available through Windows Updates, then take it; but first verify whether it's available from the manufacturer first. (By manufacturer, I do not mean the PC manufacturer, but the manufacturer of the specific hardware component; i.e. Intel's site for Intel video, networking, and chipset drivers; AMD/Nvidia for graphics card drivers, etc.)
I have the same freezing problem in my brand new Toshiba Satellite PW55. Does not happen in the older Sony Vaio Tap 11 which also runs Win 10.
I wonder if the Intel Chipset update mentioned here can be applied to my laptop?
Shuttle Global - SZ87R6
Chipset drivers must be obtained directly from your device manufacturer's support and drivers page for your specific device's model number. Installing chipset drivers for another device has the very real capability of frying your motherboard.
To troubleshoot the system hangs, the event log must be reviewed to determine where the issue is coming from.
If you don't have experience doing in depth troubleshooting, it's recommended to start a separate thread specific to what you're experiencing on this site and other specialized forums that offer free in depth technical help. (I haven't been on this site long and don't know if there's a core group of users who regularly do in-depth troubleshooting, and in case there isn't, it's a good idea to create a thread on multiple forums.)
Please be aware, Microsoft is pushing out a large update this coming Tues (11/10) for Win 10 and if the hangs are a result of Windows itself, they will probably be fixed.
Last edited by JW0914; 04 Nov 2015 at 12:35.
Acronis was the Culprit!
Add me to the hosed by Acronis club.
I upgraded my Intel NUC from Win7, which was running perfectly, to Win10 and started experiencing random freezes, especially when coming out of sleep. I wasted almost two days reinstalling drivers browsers, and updating BIOS before disabling the multitude (actually 4) of Acronis True Image 2015 processes and services. The system has been running for a week without a problem.
Even though I purchased my Acronis True Image only a few months ago, it seems as if I'm not eligible for either a fix or an update. Once your 30 days days of support are up, good luck sucker. Ironically Acronis True Image 2015 was advertised to be Windows 10 compatible.
While this won't help you now, hopefully this well help other users...
It's extremely important for end users to research prior to upgrading their OS what programs will not be compatible with the new OS. While Microsoft spent millions of dollars doing their best to determine which programs would not be compatible with Windows 8 and built the check into the installer, it isn't their job to do so and they chose not to on Windows 10 for a myriad of reasons.
A few vendors are claiming their software and drivers are Windows 10 compatible without actually verifying such compatibility. Broadcom and Dell both released AC wireless card drivers for Windows 10 that included Windows 8 DLL's in the driver package. More likely than not, Acronis did the same. While Windows 10 is a more polished and refined Windows 8.1, from a coding perspective the two couldn't be more different.
As to Acronis, I had TIH and found it to be inconsistent at best, both with the real time, continuous backup of a drive every 5 minutes (IIRC this was removed from the 2015 version), as well as regular incremental/full backups. It seems many Windows users aren't aware Windows natively supports exactly what Acronis and other backup solutions offers.
- For continuous backups with a set number of file history versions, users can utilize File History, which is a real time backup of files, folders, or drives you personally can select.
- I have this set up on my laptop, which backs up to one of the CIFS shares on my FreeNAS server.
- For full drive backups, you can utilize the following DISM command from an admin command prompt/powershell terminal:
- DISM /Capture-Image /ImageFile:\Path\to\backup.wim /CaptureDir:C:\ /Name:"Drive-C" /Compress:Max /CheckIntegrity /Verify /NoRPfix
- /Compress:Max takes significantly longer to complete, but creates the smallest possible WIM size. Other options are /Compress:Fast or /Compress:None
- As with other commands, typing DISM /Capture-Image /? will provide all available command options
- You can get detailed explanations of the command switches via the following TechNet Article
- While for Windows 8, all the command switches are the same
- DISM can also be used to create a custom refresh or reset image
- DISM can be set to run as a task via Task Manager, however the System partition cannot be imaged while its currently booted to. The reason being because system files needing to be backed up are currently in use by the system, and this is the only real advantage to using products like Acronis or others.
- I personally backup my System partition at least 1 - 2x a month, however some like to do it weekly. The easiest way to do so is before you go to bed, boot into WindowsRE (Advanced Startup Options - Troubleshooting (I think) - Command Prompt) and run the DISM /capture-image command.
- The DISM powershell cmdlets can also be utilized, and I recommend users to research how to use the DISM Powershell cmdlet, as powershell is far easier, and much more powerful, than command prompt. You can use command prompt commands in PowerShell and PowerShell ISE, however most cmd commands have corresponding PowerShell cmdlets.
Last edited by JW0914; 08 Nov 2015 at 11:26.
I bought an ASUS G11CB (i5-6400, 8Gb; 1Tb, NVidia GTX750) 2 days ago, and it was freezing every hour or so after i applied the whole stack of Windows updates. I did all possible drivers updates to no avail. Then i went through this forum fro, page 1 to 17 and tried every applicable (and reasonable) idea i came through. The main & last one being FIXED PAGEFILE to 8Gb.
No Freeze since 3h1/2. After Lunch, the system came back alive from sleep for the 1st time. Not being very optimistic (32 years in IT), i won't shoot Hurrah right now, but will keep you posted tomorrow (at the best).
Do you by chance have an internal SSD? If you do and it's management program adjusts virtual memory sizes (pagefile), that will cause instability. If you don't have an internal SSD, the pagefile should be set to the total amount of RAM installed on the system or System Managed. If you have a small amount of RAM, <16GB, it's recommended to set your pagefile size starting at 4,096MB and maxing out at 32,768MB
If it does re-occur and the pagefile size is shown not to be the issue, more likely than not it's an OEM driver issue. If you're utilizing Windows 10, did you simply take the upgrade or upgrade and then clean installed Windows 10? If it's the former, Windows 10 should be clean installed if it did not come pre-installed on your PC (after upgrading, once you've verified the machine ID has been activated successfully; i.e. once you've verified Windows 10 is activated) . There's two main reasons why:
- Upgrades never function without issue.
- Upgrades maintain at least some, if not all, OEM drivers, and no OEM Windows 8 drivers are compatible with Windows 10.
No SSD. And the update is: Freeze at 16:30 and at 16:33, just after rebooting and login. No time to do anything, screen frozen. The system is 3 days old, and was delivered with Windows 10 directly (not an upgrade), i assume ASUS did a clean install as i'm not able to do it again, the system not being delivered with an OS distribution media. Not much OEM drivers on this machine. ASUS MB and ASUS Graphic card, Toshiba HD, and i don't know the RAM brand as i don't want to open the box yet (i will lose the warranty), that's it.
I also removed all extra software installed for free on this machine because i don't need and don't trust it. Meaning remains W10 (fully patched, Office 2013, Avast and Chrome).....I haven Electronic Engineer diploma from 1984, have spent 32 years in IT with broad technical background, and now i don't have any clue on how to move forward.
I am open to any suggestions.
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