Laptop suddenly sluggish, WinUpdate failures. 800MHz all the time. Solved

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  1.    #1

    Laptop suddenly sluggish, WinUpdate failures. 800MHz all the time.


    Hi there.

    So, my Toshiba Satellite S50B, in an instant, suddenly became so very slow.

    Here's what happened: I removed the battery and then replaced it. I mean, shortly afterwards I put it into hibernate, but that wouldn't cause all of this, would it?

    I tried:

    "powercfg -h off" in cmd
    Registry edit for "Processor performance core parking min cores" and fiddled with that
    Played with minimum and maximum processor states
    Thinks the BIOS is configured correctly. There isn't much to configure, honestly. There is a turbo* feature which is enabled. No C1E or SpeedStep
    Played with ThrottleStop (though maybe incorrectly)
    Tried clean boot. Issue persists when everything is disabled or stopped
    Scanned for malware using Malwarebytes, SuperAntiSpyware, ADWCleaner, HitmanPro
    Had to system restore (rstrui) in safe mode because it wouldn't in normal mode. Sadly, no change
    Updated battery and network adapters

    Additionally, I was experiencing Windows Update issues in the midst of all this. Lots of being stuck in the "Getting Windows Ready" screen. The dealing with the "Updates couln't be completed" screen. I followed this troubleshooter: Manual reset of windows update components. The update progress bar seems to consistently break even after this and multiple restarts.

    Oh, and there was an internet router restart in there, including "ipconfig /flushdns" (but that's apparently not even related, as I'm writing this post).

    So, I'm like 14 hours total (or something) into trying to resolve this for myself, with all the frozen system update screens included. There seems to be two separate issues, or maybe they're connected. It's the "throttling" that's been driving me up the wall though. (I don't know if that's the correct terminology.) The CPU doesn't "work," the fan never has to "try," programs-- heck, even windows explorer is laggy when scrolling through file folders. It's ridiculous!

    The next step is to try the bootable Kaspersky Rescue USB, but I'm pretty convinced the culprit isn't from infection. The fact I had to system restore in safe mode has me most concerned, you know? Like I've never had to do that before, yet it kept failing.

    Anyways, I appreciate any help you all might be able to give me. I'm no computer expert, and I try to cover all the bases before requesting help, so I've definitely missed something in this puzzle.

    Thanks for reading--

    It's a Toshiba S50B, i7-4510U, Intel integrated w/ R7 M260 GPU. She's an old girl, but the power button still works.
      My ComputerSystem Spec

  2.    #2

    Hi,
    Additionally, I was experiencing Windows Update issues in the midst of all this. Lots of being stuck in the "Getting Windows Ready" screen.
    - that indicates you were receiving a feature update (build upgrade)- a major update.

    The dealing with the "Updates couln't be completed" screen.
    That suggests the upgrade failed, unless it referred to a specific subsequent update.

    What is your current window build?
    Windows key + R, winver

    Please post a screenshot of your task manager, organising columns high to low by clicking on the appropriate column header.
    To post a screenshot please use the Insert Image icon above your post. Thanks.

    How much free space do you now have on C: ?

    Guesswork: your PC became slow while it was downloading the feature update.
    For how long before you saw any upgrade-related messages was it slow?

    Please also post details of your disk(s).

    Regardnig the upgrade failure, please find and post (in one zip or rar file) the following logs, where available:

    A list of some log files:
    C:\Windows\Panther
    C:\$Windows.~BT\Sources\Panther
    The Panther logs are often hidden. Configure file explorer so that you can view hidden files.
    setuperr.log
    setupact.log
    setupapi.dev.log
    Setupmem.dmp
    BlueBox.log

    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

    For reference:
    Resolve Windows 10 upgrade errors - Windows IT Pro | Microsoft Docs
      My ComputersSystem Spec

  3.    #3

    So, I did a reinstall of Windows because I was going nuts with the update screens. It would literally hang in them for 30 minutes plus each time I booted or restart, and well... I was having the hopeful feeling like it would remedy the issue, too, in the process. Well, it didn't. It even seems like the computer is slower than before. (And by reinstall, I mean I deleted the partitions in the install menu and then went about it that way.)

    There's this: Uploadfiles.io - whatsupwiththis.mp4 -- I apologize for the large size. It's a video of my start up screen. The circles that float around kind of glitch out and return after a while. (I tried to edit the file to make it smaller and everything, but turns out the laptop can't even handle video processing.)

    What is your current window build? 1803 Windows Home

    I believe I added the task manager images right. They should be there under attachments.

    How much free space do you now have on C: ? 882GB

    Guesswork: your PC became slow while it was downloading the feature update.
    For how long before you saw any upgrade-related messages was it slow?

    It became slow after taking it out of hibernation; though, it may have been caused by the unplugging of the battery. I, honestly, don't know. I just got back from the store (around 20 minutes later), went to go use it and it was like this. I did note it had the glitched out loading screen then too, which is why I wanted to record it. Again, sorry for the large size of that video -- don't feel compelled to download it if you don't trust it. I just picked a hosting site at random.

    Please also post details of your disk(s). You mean sizes and all that? It's a 1TB Toshiba MQ01ABD100

    With the log files, I was able to find these ones:

    cbs, DDACLSys, setupact, setuperr, & setupapi.dev. They're in attachments too.

    I should note that after the reinstall, all Windows updates installed correctly and without too much insanity. I also did update drivers through device manager, Intel auto installer, Realtek update, and a couple updates I had laying around for rainy days like this - namely, the right AMD graphics version and that. I was crossing my fingers the whole time things would sort themselves out...

    Thanks for your input in trying to troubleshoot this with me.

    If I may summarize, Windows update is no longer an issue; the gutless behavior is ever rampant.


    edit: I just noticed I messed up on the processes tab. I did sort by anything. If you need a different image of that, let me know.
    Attached Thumbnails Attached Thumbnails Capture3.PNG   Capture.PNG   Capture2.PNG   Capture4.PNG  
    Laptop suddenly sluggish, WinUpdate failures. 800MHz all the time. Attached Files
      My ComputerSystem Spec

  4.    #4

    So, I did a reinstall of Windows because I was going nuts with the update screens. It would literally hang in them for 30 minutes plus each time I booted or restart, and well... I was having the hopeful feeling like it would remedy the issue, too, in the process. Well, it didn't. It even seems like the computer is slower than before.
    Having done a clean install, I'm not sure where the log files fit in... I asked for those on the basis that you might have had a build upgrade failure. You could not now have had an upgrade from 1803, as 1809 has been withdrawn for some weeks- major MS blunders- so am assuming they are not relevant.

    It's clearly not slow because of RAM/paging issues.

    ** Was it behaving ok with the previous build, 1709?

    1TB Toshiba MQ01ABD100 - that's a 5400rpm hard disk, so won't be a great performer, but should be quite adequate.

    I also did update drivers through device manager, Intel auto installer, Realtek update, and a couple updates I had laying around for rainy days like this - namely, the right AMD graphics version and that. I was crossing my fingers the whole time things would sort themselves out...
    Only in problematic or exceptional situations should it be necessary to worry about driver versions, e.g. older PCs for which Windows delivers an incorrect driver after an upgrade.

    Your first screenshot shows highish disk use, but the related process is not shown.
    Your 2nd shows not much happening by contrast, so maybe that was at a different point.
    Your 3rd shows compattelrunner.exe using a lot of CPU time.

    This is significant, probably related to Windows update.
    How to Fix High CPU Disk Usage by CompatTelRunner.exe

    When you first installed 1803 (i.e. before making any changes), was your laptop responding normally?
    Last edited by dalchina; 30 Oct 2018 at 08:18.
      My ComputersSystem Spec

  5.    #5

    Was it behaving ok with the previous build ? No. I've just been trying to best learn what I can to figure out what's going on.

    Your 3rd shows compattelrunner.exe using a lot of CPU time. As I'm writing now, that program is no longer running. Performance is the same.

    (before making any changes), was your laptop responding normally? No. It seems to be running slower. Both before and after updates and all that.


    At least from before going to bed and coming back to it now, I've been trying to familiarize myself with these programs hdat2, GRUB (though I'm unsure of what to make of the large number of programs called "GRUB." There's this grub4dos, grub4usb-- it's all rather overwhelming right now), and another one called Hiren's BootCD.

    I was able to get Hiren onto usb with Rufus; but I haven't been able to get hdat2 to go. Some guides tell you to use grub4dos-- it doesn't recognize my usb-- another one called RMPrep did work, but it wouldn't boot into hdat2 with it.

    I was here: How to Fix Bad Sectors Using HDAT2 Utility on Bootable USB Flash | HDAT2 Tutorial and here: GRUB4USB - Browse Files at SourceForge.net and here: Grub4Dos GUI Installer 1.1 Download and, finally, here: How to check your hard disk for bad sectors

    Give me an E for effort please. Maybe the issue isn't the hard drive though? I don't know. Have to do something...

    edit: I'm trying this guide here now: Install Grub2 on USB and HDD from Windows - AIO Boot
    Last edited by oldquack; 30 Oct 2018 at 21:13.
      My ComputerSystem Spec


  6. Posts : 127
    Win 10 Pro x64 v.1809
       #6

    @oldquack
    Hi,

    As I can see on your title (800MHz all the time) and your CPU screenshot, processor seems to be locked perhaps by BIOS security, because something went wrong on battery replacement or using an improper battery/AC power. Anyway, issue seems to come from BIOS.
      My ComputerSystem Spec

  7.    #7

    That's, more or less, what I've been thinking; either between the hard drive or the BIOS. You know, I've been trying to figure out how to boot this hard drive scanning utility, hdat2; my other question was how one can actually "replace" the BIOS. I did try reinstalling my BIOS, but it returned with the prompt that it was the current version installed, which was what I sort of expected.

    In any case, I did pass a couple pages where people were talking about installing their BIOS from removable drive. Would you happen to have any insight on that? Like any tutorials or programs you'd recommend?


    edit: And honestly, after all this, I've been thinking of just taking it to the local repair shop tomorrow. I mean, it's times like these I wish I was raised on programming and computer tech.
    Last edited by oldquack; 30 Oct 2018 at 23:08.
      My ComputerSystem Spec

  8.    #8

    As your PC clock is still limited, this does indicate a different kind of problem.
    See:
    How does windows the CPU (Power Options / Battery saving) - Super User

    See #9 here - power adapter problem led to CPU speed throttling:
    CPU Speed Locked Solved - Windows 10 Forums

    Otherwise:

    Absolute basics:
    1. Boot to Safe Mode.
    Is your PC slow then?

    2. You mention checking your disk. The best report I've seen is from Hard Disk Sentinel (trial/commercial).
    Basic SMART checkers include HD Tune, Crystal Diskinfo.
    And a way to get a picture of hte disk sectors is to do a surface scan with those.

    3. You mention Hiren's boot disk. An excellent Win 10 boot disk is Kyhi's, available from the top of the Software and Apps section here. It includes a good range of utilities.

    Booting your PC into Safe Mode or from Kyhi's disk and comparing performance is a good way of separating your performance from the drivers installed by Windows, and and configuration issues.
      My ComputersSystem Spec


  9. Posts : 127
    Win 10 Pro x64 v.1809
       #9

    oldquack said: View Post
    ...Would you happen to have any insight on that? Like any tutorials or programs you'd recommend?...
    Unfortunately, I cannot help you with your BIOS but what @dalchina suggests, especially Kyhi's Win 10 boot disk, I think is the easiest and best way to see what happens.

    Good luck!

    PS: Just a (silly) idea... Have you tried to remove power adapter and battery, then push the start button for a few seconds, then put first battery (or keep it removed) and then power adapter back? You never know...Keep in mind that power adapter must be unplugged when install/remove/replace battery.
    Last edited by HeM; 31 Oct 2018 at 01:55.
      My ComputerSystem Spec

  10.    #10

    Thank you both, @dalchina and @HeM, for your help. I've been wanting to post for awhile, but was quite paranoid about being on the Internet before getting a few ducks in a row...

    I did end up taking the computer to the shop, and like magic the problem went away. He did say he reinstalled Windows for me, but what he did that was different from what I did is quite a mystery. It was running quite well for a while, and that was a relief; however, now after installing all the same programs I had before, it takes about a minute and some to actually boot up. Like the Windows screen will pop up fine, then the little circles come back (like in that video I uploaded), and it'll stay like so for an additional 50 seconds or so. It's beyond me why this kind of thing would happen. You always hear about how Windows 8 was bad, but I've never had this much difficulty with it...

    Should I open a different thread to ask for assistance with this new issue? I tried running a disk defrag prior to boot and that greatly helped the processes load after making it to the desktop-- golly, why would Windows need to load for 50 seconds just to get to the welcome screen though?

    Also, now that I'm a little more comfortable with being on the Internet again, I'll go and take a look through those programs that were recommended: HD Tune, Crystal Diskinfo, and that Kyhi's boot utility. I'll bet there might be something handy, and there's always much to learn.

    "Have you tried to remove power adapter and battery, then push the start button for a few seconds, then put first battery (or keep it removed) and then power adapter back?" Yes. I actually did try that a couple times. Thanks for the suggestion.

    "1. Boot to Safe Mode.
    Is your PC slow then?" Yes, it was still slow even after booting into Safe Mode. I really wish I knew what the tech did that worked so well. It's frustrating not being to just do these kinds of things myself.

    edit:

    Something I just remembered looking into was installing programs in Safe Mode instead of in a normal boot. It was stated that that action could avoid running into conflicts along the way. I might just end up trying that because I'm worried that this prolonged boot loading phenomenon is hard on the system. And being that it seems just installing the programs regularly has created this issue. I don't know. It's worth a shot, I think.
      My ComputerSystem Spec


 
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