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  1.    02 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 12
    win 10

    Advice required - Post Upgrade - Suspect Pro 2 is Bricked


    Hi all , hope someone can find a fix for me but I fear the worst at this point.

    Was a happy Pro 2 user since it was released until the scheduled 10 upgrade yesterday. After upgrade installed with minimal issues, was feeling my way through the new system enjoying music and cortana etc, when started getting a screen freeze while the music continued. After hard reset and opening up the same apps this freeze continued with increased frequency, task manager was showing 100% disc usage. I shut down cortana and all live tiles and freeze continued. I then progressed to searching forums on disc usage and followed suggestions to shut down windows search/super fetch, with no observable improvement.

    At this point I gave up and tried to do a refresh keeping my personal documents only, but was not successfull with no progress being indicated and with what I assume was another freeze - I did a hard reset.

    I am now unable to boot past the secure boot screen and have a flashing amber led sequence near the power button. (3 x 3, 1 x 4, 1 x 1 long flash - repeat)

    Is there an Ob-Wan Kenobi out there to give me hope?

    Cheers

    fisherman
      My ComputerSystem Spec
  2.    03 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 12
    win 10
    Thread Starter

    Anyone?
      My ComputerSystem Spec
  3.    03 Aug 2015 #3
    Join Date : Oct 2013
    North West Indianapolis, Indiana
    Posts : 450
    Windows 7 Ultimate 64 Bit and VM

    I think you have a hardware failure and need to call Microsoft.
      My ComputersSystem Spec
  4.    03 Aug 2015 #4
    Join Date : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)

    I'm not sure if this will work, but someone on the Microsoft Forums suggested this to someone whose Surface would not boot.

    1. Attach the Power Supply to the device.
    2. Press and hold the power button for 10 seconds.
    3. Repeatedly press and hold the power button for 1/2 second before releasing, wait a few seconds to see if the Surface boots up, if it does not, repeat the process.
      My ComputerSystem Spec
  5.    03 Aug 2015 #5
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by Fisherman View Post
    Hi all , hope someone can find a fix for me but I fear the worst at this point.

    Was a happy Pro 2 user since it was released until the scheduled 10 upgrade yesterday. After upgrade installed with minimal issues, was feeling my way through the new system enjoying music and cortana etc, when started getting a screen freeze while the music continued. After hard reset and opening up the same apps this freeze continued with increased frequency, task manager was showing 100% disc usage. I shut down cortana and all live tiles and freeze continued. I then progressed to searching forums on disc usage and followed suggestions to shut down windows search/super fetch, with no observable improvement.

    At this point I gave up and tried to do a refresh keeping my personal documents only, but was not successfull with no progress being indicated and with what I assume was another freeze - I did a hard reset.

    I am now unable to boot past the secure boot screen and have a flashing amber led sequence near the power button. (3 x 3, 1 x 4, 1 x 1 long flash - repeat)

    Is there an Ob-Wan Kenobi out there to give me hope?

    Cheers

    fisherman
    Obi-wan was busy, so I thought I'd offer a suggestion

    Try a battery out reset (aka hard stop):

    Disconnect the AC power / charger
    Disconnect any peripherals, and remove the cover
    Remove the device from a dock if one is used
    - you just want the pro 2, nothing else trying to function

    Press and hold the power button for about 30 seconds,
    Wait about 15 minutes

    Connect the AC power / charger
    Press the power button

    Maybe that will do it ...
      My ComputerSystem Spec
  6.    04 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 12
    win 10
    Thread Starter

    Quote Originally Posted by Indianatone View Post
    I think you have a hardware failure and need to call Microsoft.
    Yes, I fear that the LED sequence may indicate an SSD failure, but I have also read that at the other extreme it is software related due to a bootloader corruption, a result of the hard reset during refresh.

    I still have extended warranty that should cover any hardware issue, but I think I may need to download the recovery image for USB, to see if that will establish where the issue lies exactly.

    Cheers

    Steve
      My ComputerSystem Spec
  7.    04 Aug 2015 #7
    Join Date : Aug 2015
    Posts : 12
    win 10
    Thread Starter

    Quote Originally Posted by You View Post
    I'm not sure if this will work, but someone on the Microsoft Forums suggested this to someone whose Surface would not boot.

    1. Attach the Power Supply to the device.
    2. Press and hold the power button for 10 seconds.
    3. Repeatedly press and hold the power button for 1/2 second before releasing, wait a few seconds to see if the Surface boots up, if it does not, repeat the process.
    Hi there, I have now tried the sequence you advise but no change unfortunately.

    When I press the power button the Surface logo comes up but with no rotating dots, then after like 30 seconds i get to the secure boot screen. No options there affect the boot loop I am stuck on, what ever I choose (or if I don't change anything), when I exit setup, the restart process repeats.
      My ComputerSystem Spec
  8.    04 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 12
    win 10
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    Obi-wan was busy, so I thought I'd offer a suggestion

    Try a battery out reset (aka hard stop):

    Disconnect the AC power / charger
    Disconnect any peripherals, and remove the cover
    Remove the device from a dock if one is used
    - you just want the pro 2, nothing else trying to function

    Press and hold the power button for about 30 seconds,
    Wait about 15 minutes

    Connect the AC power / charger
    Press the power button

    Maybe that will do it ...
    Thanks for that and worth a try, but no change at all. I feel I need to try booting with the recovery image to see if that will perhaps install missing bootloader files to proceed.

    3 days to download 6 GB! The joys of being stuck on a remote south atlantic island
      My ComputerSystem Spec
  9.    04 Aug 2015 #9
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by Fisherman View Post
    Thanks for that and worth a try, but no change at all. I feel I need to try booting with the recovery image to see if that will perhaps install missing bootloader files to proceed.

    3 days to download 6 GB! The joys of being stuck on a remote south atlantic island
    I'm not sure how this tut applies to a Surface, but it's fairly comprehensive for PCs.

    Troubleshooting Windows 7 Failure to Boot - Windows 7 Help Forums

    This tut often help when you run the repair 3 times (to rebuild the BCD)
    Startup Repair - Windows 7 Help Forums

    Yeah, I know the tuts are Win7, but you might find the repair option in advanced or troubleshooting of the recovery options.

    What's so terrible about being stuck in a remote South Atlantic island? How far south is that island?

    Good luck
      My ComputerSystem Spec
  10.    05 Aug 2015 #10
    Join Date : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)

    By secure boot screen, you mean the Windows logo, right? Or is it a screen like this: Click image for larger version. 

Name:	4422d1331703512t-automatic-repair-run-windows-8-a-step5.jpg 
Views:	79 
Size:	15.1 KB 
ID:	28767

    If you're getting to the Automatic Repair screen and can open Command Prompt, you could try this, except you don't need a bootable pen drive or anything like that. Windows 8 Boot Issues? Try Fixing the Master Boot Record (MBR) or Boot Configuration Data (BCD) - TechSpot
      My ComputerSystem Spec

 
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