Windows 10: Advice required - Post Upgrade - Suspect Pro 2 is Bricked

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  1. Posts : 615
    Windows 10 Enterprise x64 (build 10586)
       05 Aug 2015 #11

    You might actually need to connect a keyboard to your Surface in order to type in Command Prompt.
      My ComputerSystem Spec


  2. Posts : 615
    Windows 10 Enterprise x64 (build 10586)
       05 Aug 2015 #12

    Oh, by "secure boot screen", do you mean this? If so, this article may help: https://support.microsoft.com/en-us/kb/2884723
      My ComputerSystem Spec

  3.    06 Aug 2015 #13

    You said: View Post
    By secure boot screen, you mean the Windows logo, right? Or is it a screen like this: Attachment 28767

    If you're getting to the Automatic Repair screen and can open Command Prompt, you could try this, except you don't need a bootable pen drive or anything like that. Windows 8 Boot Issues? Try Fixing the Master Boot Record (MBR) or Boot Configuration Data (BCD) - TechSpot
    After the Surface screen I end up with this secure boot screen;

    Security Device Support [Enabled]

    Secure Boot Control [Enabled]

    Install Default Secure Boot Keys

    Delete All Secure Boot Keys

    Exit Setup

    and I am unable to get out of that loop, i.e. if I exit it boots to the surface screen followed by the above secure boot screen and on and on. I briefly had the red surface screen after deleting the secure boot keys as I was trying all the options to get out of the loop, reinstalling the keys returned it to black surface screen.

    Once I return home I'll download the recovery image to give that a go.

    Thanks for your help, You
      My ComputerSystem Spec

  4.    06 Aug 2015 #14

    Slartybart said: View Post
    I'm not sure how this tut applies to a Surface, but it's fairly comprehensive for PCs.

    Troubleshooting Windows 7 Failure to Boot - Windows 7 Help Forums

    This tut often help when you run the repair 3 times (to rebuild the BCD)
    Startup Repair - Windows 7 Help Forums

    Yeah, I know the tuts are Win7, but you might find the repair option in advanced or troubleshooting of the recovery options.

    What's so terrible about being stuck in a remote South Atlantic island? How far south is that island?

    Good luck
    Thanks, though it looks like MS support suggest if you can't get into the system recovery tools, then go ahead and download a recovery image - that sounds like my surface's issue.
    Microsoft said:
    If you can’t get to the recovery tools on Surface, you can download the files you need to get your Surface working again.
    Your Surface comes with Windows recovery information that allows you to refresh your device or reset Surface to its factory condition. Always try using the built-in recovery tools first, before downloading a recovery image.
    The Falkland Islands are 300 miles off the South Eastern Argentine coast and the islands are great, it's an interesting and unusual place, a marine mammal and bird paradise...but the internet sux big time!!!
      My ComputerSystem Spec


  5. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       06 Aug 2015 #15

    Fisherman said: View Post
    Thanks, though it looks like MS support suggest if you can't get into the system recovery tools, then go ahead and download a recovery image - that sounds like my surface's issue.


    The Falkland Islands are 300 miles off the South Eastern Argentine coast and the islands are great, it's an interesting and unusual place, a marine mammal and bird paradise...but the internet sux big time!!!
    Thanks, I think I heard something about the Falkland Islands in the '80s - it sounds like a nice place now. Internet that sux is but a small price.

    I came across the download for Surface reset last year (?) and completely forgot about it - thanks for the memory kick. I recall thinking - that should be available to PC too - but alas, no.

    Please post the results of the recovery - I'm always interested in learning about things I don't have to test for myself. All I have to do is remember the stuff I learn
      My ComputerSystem Spec


  6. Posts : 615
    Windows 10 Enterprise x64 (build 10586)
       08 Aug 2015 #16

    Fisherman said: View Post
    Thanks, though it looks like MS support suggest if you can't get into the system recovery tools, then go ahead and download a recovery image - that sounds like my surface's issue.


    The Falkland Islands are 300 miles off the South Eastern Argentine coast and the islands are great, it's an interesting and unusual place, a marine mammal and bird paradise...but the internet sux big time!!!
    Before you try that, have you tried resetting the UEFI options?

    To reset the Surface Pro to the default UEFI settings, follow these steps:


    • Press the Power button and the Volume Up button at same time while you are starting the Surface Pro device.
    • Set Trusted Platform Module (TPM) to enabled.
    • Set Secure Boot Control to enabled.
    • Press Install Default Secure Boot keys.
    • Press Exit setup, and then save the changes.
      My ComputerSystem Spec


 
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