Icons show as none/unavailable during search


  1. Posts : 2
    Windows 10
       #1

    Icons show as none/unavailable during search


    I have posted this on r/techsupport before but received no response.

    As written in title, icons for apps and programs are only shown as unavailable (something like a cross) whenever I search them.

    Before this happened, I was overclocking my CPU + GPU (R5 2400G), and was experiencing a lot of crashes & BSOD, as well as a few disk checks and system repairs. I've already ran sfc /scannow but it doesn't seem to detect any issues. I also cleared icon cache and rebuilt them but it didn't work either.

    I tried multiple other fixed regarding clearing icon cache and resetting the Start menu and it didn't work either. I created another test profile and that profile has no such problems.
    Icons show as none/unavailable during search-oehuzdg.jpg
    Does anyone has any idea how to fix this?
      My Computer

  2. dalchina's Avatar
    Posts : 29,856
    Win 10 Pro (1903)
       #2

    Hi, what you're showing is Cortana. Please advise if this is the only dialogue in which you see problems with icons.

    You mention the Start Menu - is its appearance normal?

    Good that you've tried another user- this means the problem is related to your current user profile, not Windows per se.

    Assuming you have this problem with Cortana, you could try:
    Reinstall and Re-register Cortana in Windows 10 | Windows 10 Tutorials

    as well as a few disk checks and system repairs.
    I would also recommend you check your disk and file system:
    1. First check your disk(s):
    Download and run Hard Disk Sentinel (trial) (includes SSDs)
    (This gives exceptionally good text comments)
    Post a screenshot of its GUI using the Insert Image icon above your post.
    If all disks are reported as good, continue.

    2. Now check your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | dotTech
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    I tried both and it didn't work. Ended up just reformatting it.
    But still, thanks for the advice.
      My Computer


 

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