Icons show as none/unavailable during search

McDong · 23 Oct 2018

I have posted this on r/techsupport before but received no response.

As written in title, icons for apps and programs are only shown as unavailable (something like a cross) whenever I search them.

Before this happened, I was overclocking my CPU + GPU (R5 2400G), and was experiencing a lot of crashes & BSOD, as well as a few disk checks and system repairs. I've already ran sfc /scannow but it doesn't seem to detect any issues. I also cleared icon cache and rebuilt them but it didn't work either.

I tried multiple other fixed regarding clearing icon cache and resetting the Start menu and it didn't work either. I created another test profile and that profile has no such problems.

Icons show as none/unavailable during search-oehuzdg.jpg

Does anyone has any idea how to fix this?

dalchina · 23 Oct 2018

Hi, what you're showing is Cortana. Please advise if this is the only dialogue in which you see problems with icons.

You mention the Start Menu - is its appearance normal?

Good that you've tried another user- this means the problem is related to your current user profile, not Windows per se.

Assuming you have this problem with Cortana, you could try:
Reinstall and Re-register Cortana in Windows 10 | Windows 10 Tutorials

as well as a few disk checks and system repairs.

I would also recommend you check your disk and file system:
1. First check your disk(s):
Download and run Hard Disk Sentinel (trial) (includes SSDs)
(This gives exceptionally good text comments)
Post a screenshot of its GUI using the Insert Image icon above your post.
If all disks are reported as good, continue.

2. Now check your file system:

From an admin command or powershell prompt
[Windows key + X, click command prompt (admin)]
chkdsk C: /F
Your PC will need to restart.
Post back the result, which you can get after a restart as follows:
Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials
or
How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | dotTech

McDong · 04 Nov 2018

I tried both and it didn't work. Ended up just reformatting it.
But still, thanks for the advice.