Windows 10 becomes partially unresponsive (recently)

How do I check event history or reliability history? When I get home from work in the am ill boot in safe mode and see if the issues persist... Thanks again

dalchina said:

Remember to compare Safe Mode. (You can do that with that mouse). Your mouse will have a basic driver.

Other than elimination (clean boot would be next on the list) I can't think what to suggest. It's unlikely there's any fault report or event id... although you could check your Reliability History just in case.

Thanks man, will do and report back

AndreTen said:

Click on Start and type "reliability" View reliability history will show up. Click on it (it's in Control panel under System and maintenance)

Ok...... Got home and ran in safe mode with and without networking, problem still occured minutes into session..... while this was happening, (no windows responding, start menu, task bar etc) to any left or right clicks i could however left click on desktop and hold down and draw selection boxes and or right click my desktop and bring up the menu, so the mouse is working, its windows thats unresponsive...... Also found 1 instance in my reliability history concerning explorer.exe not responding recently, i also ran the dism restore health command and that didnt seem to fix it either...... heres the info:
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 10.0.17134.165
Application Timestamp: 4031a9f8
Hang Signature: 16de
Hang Type: 134217728
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: 16de6870e0096c57a5cc499554b5d919
Additional Hang Signature 2: 16de
Additional Hang Signature 3: 16de6870e0096c57a5cc499554b5d919
Additional Hang Signature 4: 16de
Additional Hang Signature 5: 16de6870e0096c57a5cc499554b5d919
Additional Hang Signature 6: 16de
Additional Hang Signature 7: 16de6870e0096c57a5cc499554b5d919

Extra information about the problem
Bucket ID: fad693d13166126a99f06bbfd722ba17 (1869112317051058711)

also if I have task manager up and can restart Windows Explorer it seems to fix it

Ok ill create another account and get back with you on the results, also cpu usage was around 2% and disk usage was around 1% while idle while this occurs

dalchina said:

Please try creating a new user for test purposes. Log in as that user and compare response.
If no problems then, compare
a. what processes are running
b. what shell extensions are active

with the user account with which you have this problem.

When you had the task manager visible, did you notice any excessive resource use when observing this problem?

If it is shell extension related, you can disable non-MS shell extensions first with Shellexview (free) to identify anything causing a problem.

Created a new Microsoft account, signed in under new account, same issues... It's like windows has huge lag and when it is experiencing mentioned symptoms if I wait it out it usually will resume if not restarting windows explorer via task manager fixes it for a few minutes...

dalchina said:

Please try creating a new user for test purposes. Log in as that user and compare response.
If no problems then, compare
a. what processes are running
b. what shell extensions are active

with the user account with which you have this problem.

When you had the task manager visible, did you notice any excessive resource use when observing this problem?

If it is shell extension related, you can disable non-MS shell extensions first with Shellexview (free) to identify anything causing a problem.