Windows 10 becomes partially unresponsive (recently)

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  1. Posts : 34,914
    Win 10 Pro (1903) (2nd PC is 21H2)
       #11

    Remember to compare Safe Mode. (You can do that with that mouse). Your mouse will have a basic driver.

    Other than elimination (clean boot would be next on the list) I can't think what to suggest. It's unlikely there's any fault report or event id... although you could check your Reliability History just in case.
      My Computers


  2. Posts : 11
    Windows 10
    Thread Starter
       #12

    How do I check event history or reliability history? When I get home from work in the am ill boot in safe mode and see if the issues persist... Thanks again
    dalchina said:
    Remember to compare Safe Mode. (You can do that with that mouse). Your mouse will have a basic driver.

    Other than elimination (clean boot would be next on the list) I can't think what to suggest. It's unlikely there's any fault report or event id... although you could check your Reliability History just in case.
      My Computer


  3. Posts : 26,968
    Windows 10 (Pro and Insider Pro)
       #13

    Click on Start and type "reliability" View reliability history will show up. Click on it (it's in Control panel under System and maintenance)
      My Computers


  4. Posts : 11
    Windows 10
    Thread Starter
       #14

    Thanks man, will do and report back
    AndreTen said:
    Click on Start and type "reliability" View reliability history will show up. Click on it (it's in Control panel under System and maintenance)
      My Computer


  5. Posts : 11
    Windows 10
    Thread Starter
       #15

    Ok...... Got home and ran in safe mode with and without networking, problem still occured minutes into session..... while this was happening, (no windows responding, start menu, task bar etc) to any left or right clicks i could however left click on desktop and hold down and draw selection boxes and or right click my desktop and bring up the menu, so the mouse is working, its windows thats unresponsive...... Also found 1 instance in my reliability history concerning explorer.exe not responding recently, i also ran the dism restore health command and that didnt seem to fix it either...... heres the info:
    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: explorer.exe
    Application Version: 10.0.17134.165
    Application Timestamp: 4031a9f8
    Hang Signature: 16de
    Hang Type: 134217728
    OS Version: 10.0.17134.2.0.0.768.101
    Locale ID: 1033
    Additional Hang Signature 1: 16de6870e0096c57a5cc499554b5d919
    Additional Hang Signature 2: 16de
    Additional Hang Signature 3: 16de6870e0096c57a5cc499554b5d919
    Additional Hang Signature 4: 16de
    Additional Hang Signature 5: 16de6870e0096c57a5cc499554b5d919
    Additional Hang Signature 6: 16de
    Additional Hang Signature 7: 16de6870e0096c57a5cc499554b5d919

    Extra information about the problem
    Bucket ID: fad693d13166126a99f06bbfd722ba17 (1869112317051058711)
      My Computer


  6. Posts : 11
    Windows 10
    Thread Starter
       #16

    also if I have task manager up and can restart Windows Explorer it seems to fix it
      My Computer


  7. Posts : 34,914
    Win 10 Pro (1903) (2nd PC is 21H2)
       #17

    Please try creating a new user for test purposes. Log in as that user and compare response.
    If no problems then, compare
    a. what processes are running
    b. what shell extensions are active

    with the user account with which you have this problem.

    When you had the task manager visible, did you notice any excessive resource use when observing this problem?

    If it is shell extension related, you can disable non-MS shell extensions first with Shellexview (free) to identify anything causing a problem.
      My Computers


  8. Posts : 11
    Windows 10
    Thread Starter
       #18

    Ok ill create another account and get back with you on the results, also cpu usage was around 2% and disk usage was around 1% while idle while this occurs
    dalchina said:
    Please try creating a new user for test purposes. Log in as that user and compare response.
    If no problems then, compare
    a. what processes are running
    b. what shell extensions are active

    with the user account with which you have this problem.

    When you had the task manager visible, did you notice any excessive resource use when observing this problem?

    If it is shell extension related, you can disable non-MS shell extensions first with Shellexview (free) to identify anything causing a problem.
      My Computer


  9. Posts : 11
    Windows 10
    Thread Starter
       #19

    Created a new Microsoft account, signed in under new account, same issues... It's like windows has huge lag and when it is experiencing mentioned symptoms if I wait it out it usually will resume if not restarting windows explorer via task manager fixes it for a few minutes...
    dalchina said:
    Please try creating a new user for test purposes. Log in as that user and compare response.
    If no problems then, compare
    a. what processes are running
    b. what shell extensions are active

    with the user account with which you have this problem.

    When you had the task manager visible, did you notice any excessive resource use when observing this problem?

    If it is shell extension related, you can disable non-MS shell extensions first with Shellexview (free) to identify anything causing a problem.
      My Computer


  10. Posts : 34,914
    Win 10 Pro (1903) (2nd PC is 21H2)
       #20

    Ok, assuming there's no hardware problem, time for an in-place upgrade repair install which keeps all programs, data and most settings.

    Before that- as a matter of routine- I don't think you've done this yet..

    1. First check your disk(s):
    Download and run Hard Disk Sentinel (trial) (includes SSDs)
    (This gives exceptionally good text comments)
    Post a screenshot of its GUI using the Insert Image icon above your post.
    If all disks are reported as good, continue.

    2. Now check your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | dotTech

    An in-place upgrade repair needs an iso of the same base build and language.
    Repair Install Windows 10 with an In-place Upgrade | Windows 10 Tutorials
      My Computers


 

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