Hi
My windows system has been acting weird lately, the main things I have noticed:
1- The mouse stutters and glitches and double-clicks randomly.
2- The thumbnails never show in windows explorer when I view the files in larger than "small icon".
3- In my computer's history log, apparently there is a "hardware error" but I don't know how to detect it.
Hi ARGMAN. Welcome to the Tenforums @ARGMAN
Click on Start, type reliability history, should appear top of list. Click on it once.
In the lower portion it should show you the event. Double click on the event. It should provide you with details which you can copy and paste in a posting. On screen shot.
This may allow a member to assist.
Did you add any new hardware or software around the time this started?
If you click Start > Settings > Update and Security > View Update History
Are there any updates installed that coincide with the start. At the bottom of that view it will list drivers. Any drivers installed?
If you open device manager, any devices with an Exclamation mark or Question mark?
Hi Caledon
Regarding your last two questions: No, however Microsoft apps where installed like the calculator.
This is shot from my reliability monitor:
rest:
Please click on one of these so everyone can see details.
Looks like you got a lot of updates.
If you click on this red X and then get details below. (click on view details) This is when issue started and it would appear to be a month ago.
I'm suspecting a driver was installed. Can you produce a screen print of your driver updayes from Windows Update history.
Yea, it was a dictionary app that I've removed:
and this is its error:
Source
VerbAcePro Translation Software
Summary
Stopped working
Date
05-Oct-18 08:56 PM
Status
Report sent
Problem signature
Problem Event Name: APPCRASH
Application Name: VerbAce-Pro v0.8.exe
Application Version: 0.0.8.8
Application Timestamp: 494ecc9e
Fault Module Name: VerbAce-Pro v0.8.exe
Fault Module Version: 0.0.8.8
Fault Module Timestamp: 494ecc9e
Exception Code: c0000005
Exception Offset: 0000aae0
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 1033
Additional Information 1: f44b
Additional Information 2: f44b16b792a59e091bdeb4ebdfa737f8
Additional Information 3: d06c
Additional Information 4: d06cf6b76365f66f59a8c0510c7f1ff1
Extra information about the problem
Bucket ID: e45b19d337714ca30961efc0e87bd39a (1097411655)
Interesting. When did you install this app. ?
This is from Oct 4, 2018 and the first App error was around Sept 16/18. If you didn't install this app then waht other changes could have been made?
Lets see what these windows error are then.
Please click on this red x and the one beside it. What are these windows errors.
Hello
This is an old dictionary that I've installed a very long time ago and thought it was removed only to discover today -when you incidentally made me notice- that it is still there so I installed and rebooted twice. But it is the same!
Here are the errors for the other ones:
Source
Windows
Summary
Hardware error
Date
15-Oct-18 06:18 PM
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff928936b86010
Parameter 2: fffff803a2cbcc54
Parameter 3: 0
Parameter 4: 2904
OS version: 10_0_17134
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 15361
Source
Windows
Summary
Hardware error
Date
15-Oct-18 10:21 PM
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff928939afd4a0
Parameter 2: fffff803a2cbcc54
Parameter 3: 0
Parameter 4: 2008
OS version: 10_0_17134
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 15361
Source
Windows
Summary
Hardware error
Date
16-Oct-18 09:50 PM
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff92893a1f84a0
Parameter 2: fffff803a2cbcc54
Parameter 3: 0
Parameter 4: 2008
OS version: 10_0_17134
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 15361
Source
Windows
Summary
Hardware error
Date
17-Oct-18 04:44 AM
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff92893595f4a0
Parameter 2: fffff803a2cbcc54
Parameter 3: 0
Parameter 4: 2008
OS version: 10_0_17134
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 15361
Source
Windows
Summary
Shut down unexpectedly
Date
17-Oct-18 09:33 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 1a
Parameter 1: 3f
Parameter 2: 4b171
Parameter 3: efc68af5
Parameter 4: e5ff0ed3
OS version: 10_0_17134
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 1033
If you could open device manager, find you display adapter, right click, properties, click on Details tab, in the property box set it to "Install date". When was it installed. If more than one adapter check dates on both.
That last error looks like a BSOD, bug check 1A.
Right click start, click run, type sysdm.cpl, enter, click on Advance Tab. In the startup and recovery box click settings, remove the check mark beside the line "Automatically Restart". This will let you see BSOD, error codes and potential drivers. You will have to power down and on to restart windows but at least you will see it happening. If your box has a reset button that will also restart it.
If you could please go to the Windows Update history, have any new drivers been installed since Oct 14, 2018?
1- The install date is 23-May-2018
2- The last drive installed is "MediaTek Preloader" installed on 03-Aug-18
3- I have no idea what BSOD or A1 is but I will try it now
Hi Caledon,
(remove the check mark beside the line "Automatically Restart") ... I did that and pressed ok and then restarted.
It is the same.. did I do it wrong?
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