Shell32.dll file was removed from System32, now computer won't boot.


  1. Posts : 25
    Windows 10 Home 64-bit
       #1

    Shell32.dll file was removed from System32, now computer won't boot.


    I mistakenly moved my Shell32.dll file from the System 32 folder. After restarting the computer, it will not boot. It only reaches the "Please Wait" screen, and hangs there forever. Booting in safe mode/safe mode with networking does the same thing.

    I've also tried starting windows 10 on volume 2, an option I was given from the recovery screen thing, but it freezes on please wait too.

    I managed to reach the command prompt and run sfc /scannow, and it failed. I followed the steps essenbe posted here Computer won't boot after replacing imageres.dll and shell32.dll but I don't see a way to copy/paste from that screen. It just asks me to select where to install windows, but does not show any files.

    I've been searching the internet all day for a way to fix this, I've tried every solution I could find, and nothing has worked.

    The shell32.dll file should currently be located in a folder inside of the documents folder.

    Thank you for your help, I truly need and appreciate it.
      My Computer


  2. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    2) find a flash drive that you can format ( > or = 8 GB)
    3) create a bootable windows 10 iso:
    Download Windows 10
    4) power on the computer and click the applicable F key to boot to the BIOS boot menu:List of PC brands with their corresponding hot-keys
    5) If it is a custom computer then temporarily modify the BIOS boot order to boot to the external USB HD
    6) open the external USB HD
    7) it may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
    8) select language, time, currency, keyboard, or click next
    9) In the left lower corner click repair your computer (do not click install)
    10) Click troubleshoot
    11) Click system restore (start with the oldest system restore point and keep repeating to the newest) (if there are no restore points or if system restore fails then move to the next step)
    12) Click startup repair > if it displays that it created a srttrail.txt file report that in the thread
    13) Click command prompt > this should open a black box with title bar: Administrator: X:\Windows\System32\cmd.exe with prompt: X:\Sources>
    14) Use a camera or smart phone camera to take pictures and post images into the thread displaying the command and the result
    15) type these commands. (comments will be in parenthesis)
    16) bcdedit /enum
    17) bcdedit | find "osdevice"
    18) C:
    19) dir
    20) D:
    21) dir
    22) (Choose the C: or the D: drive to proceed. It should be the windows drive and not the USB drive.)
    23) (For this post I will use C: however you should pick the drive letter that you found that has the windows files on your computer.)
    (The proper drive will display: perflogs, program files, program files (x86), users, windows, etc.)
    24) cd \windows\system32\config
    (It should display: C:\windows\system32\config>)
    25) dir
    (It should display: bbi, bcd-template, components, default, drivers, elam, sam, security, software, system, vsmidk, journal, regback, systemprofile txr, etc.)
    26) (After the image is viewed it will be determined whether this method can or cannot be used to potentially fix the problem)
      My Computer


  3. Posts : 25
    Windows 10 Home 64-bit
    Thread Starter
       #3

    I tried up to step 11 already. Step 12 did create the file you mentioned.

    On step 24, it says that "The System cannot find the path specified." I tried with both C: and D:.

    What do I do now?

    Thank you again for your help.
      My Computer


  4. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Please post images of step # 14 onward


    This is what is typically seen:

    Code:
    C:\>cd \windows\system32\config
    
    C:\Windows\System32\config>dir
     Volume in drive C has no label.
     Volume Serial Number is 36BF-43CC
    
     Directory of C:\Windows\System32\config
    
    10/15/2018  05:40 AM    <DIR>          .
    10/15/2018  05:40 AM    <DIR>          ..
    10/05/2018  05:20 AM           524,288 BBI
    10/03/2018  07:06 AM    <DIR>          bbimigrate
    10/03/2018  07:06 AM            28,672 BCD-Template
    10/17/2018  09:38 AM        40,370,176 COMPONENTS
    10/05/2018  05:20 AM           524,288 DEFAULT
    10/17/2018  03:45 AM         4,194,304 DRIVERS
    10/03/2018  04:11 AM            32,768 ELAM
    09/15/2018  02:33 AM    <DIR>          Journal
    09/15/2018  02:33 AM    <DIR>          RegBack
    10/05/2018  05:20 AM            65,536 SAM
    10/05/2018  05:20 AM            65,536 SECURITY
    10/05/2018  05:20 AM        74,711,040 SOFTWARE
    10/05/2018  05:20 AM        15,990,784 SYSTEM
    09/15/2018  02:33 AM    <DIR>          systemprofile
    09/15/2018  02:33 AM    <DIR>          TxR
    10/02/2018  11:15 PM             8,192 userdiff
                  11 File(s)    136,515,584 bytes
                   7 Dir(s)  133,277,851,648 bytes free
    
    C:\Windows\System32\config>
      My Computer


  5. Posts : 25
    Windows 10 Home 64-bit
    Thread Starter
       #5

    Here are the images. I had to upload them to pasteboard because the images and attachments features on this website aren't working for me right now for some reason.
    https://pasteboard.co/HIYTzf3.jpg
    https://pasteboard.co/HIYTMjk.jpg
    https://pasteboard.co/HIYTUc9.jpg
    https://pasteboard.co/HIYU2xa.jpg
    https://pasteboard.co/HIYUbcJ.jpg

    Sorry about the distortion at the top...
      My Computer


  6. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Drive D is the external USB flash drive.
    Drive E is the windows drive.


    2) type: E
    3) type: dir
    (The proper drive will display: perflogs, program files, program files (x86), users, windows, etc.)
    4) type: cd \windows\system32\config
    (It should display: E:\windows\system32\config>)
    5) type: dir
    (It should display: bbi, bcd-template, components, default, drivers, elam, sam, security, software, system, vsmidk, journal, regback, systemprofile txr, etc.)
    6) (After the image is viewed it will be determined whether this method can or cannot be used to potentially fix the problem)


    What are the status of the files on the computer?
    Had important files been backed up to another drive or to the cloud?
    Had a backup image been made?

    Find a flash drive that you can format.
    Create a Kyhi boot rescue flash drive:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums





    See if you can find the srttrail.txt file with this command:

    type: copy E:/windows/system32/logfiles/srt/srttrail.txt D:

    Then move the flash drive to a working computer and upload the file into this thread.

    Use a share link: (one drive, drop box, or google drive)
    Last edited by zbook; 18 Oct 2018 at 02:58.
      My Computer


  7. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #7

    Why about using Kyhi's Rescue ISO to create a bootable flash drive, then boot it and copy the file from the folder inside of the documents folder back to C:\Windows\system32? It's based on WinPE so looks and feels like Windows 10, therefore easy to use.

    See here: Windows 10 Recovery Tools - Bootable Rescue Disk from KYHI
      My Computers


 

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