Corrupt Files?

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  1. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #11

    Oh, goody, something more to do.....

    Thanks for the clear and explicit instructions. I'll not likely get to this until tomorrow, but get to it I shall.
      My Computer


  2. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #12

    I've not forgotten my `threat' to gather and post the requested information; will start on that later today. Meanwhile, having now seen this more than once, a report of one minor improvement since the Windows reinstall: When waking the computer in the morning, the monitor has always awakened very quickly. However, if the computer is awake, but the monitor is asleep, it has been taking a relatively long time for the monitor to wake up; now, the monitor wakes up within a few seconds of moving the mouse.

    This, of course, is yet another thing of which I have no understanding.
      My Computer


  3. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #13

    Herewith your light reading:

    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1

    Image Version: 10.0.17134.345

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    PS C:\WINDOWS\system32> chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.

    Stage 1: Examining basic file system structure ...
    638720 file records processed.
    File verification completed.
    22556 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    64338 reparse records processed.
    817862 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    64338 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    89572 data files processed.
    CHKDSK is verifying Usn Journal...
    40836624 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    961499730 KB total disk space.
    185403600 KB in 457806 files.
    219704 KB in 89573 indexes.
    0 KB in bad sectors.
    783146 KB in use by the system.
    65536 KB occupied by the log file.
    775093280 KB available on disk.

    4096 bytes in each allocation unit.
    240374932 total allocation units on disk.
    193773320 allocation units available on disk.
    PS C:\WINDOWS\system32>

    I had a difficult time finding the .zip file from BSOD, as it was indicated to be on C:\VTRoot, etc., a location I had never heard of. Once again, Everything, the hard disk search engine found it and allowed me to copy it to my C: desktop. Research indicated that VTRoot is a hidden file in Comodo, and the saving of the BSOD file there was likely related to the Comodo pop-up which I have been seeing recently, and which mean nothing to me. (I shall have to investigate that.)

    (This is not helpful: The forum just stopped allowing me to upload the file. I am going to submit this, then see if I can edit it,, and if not, take a different approach.)

    Attachment 209147

    That took several tries, but finally succeeded.
    Corrupt Files? Attached Files
      My Computer


  4. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    What options do you have with Comodo in temporarily turning off the firewall?
    Had you uninstalled and reinstalled the software?

    Please list all of the malware products in use on the computer.

    The attachment could not be opened.

    For any problems posting please use one drive, drop box, or google drive for posting images or txt files.

    The scannow report found no operating system corruption.
    The restorehealth found no component store corruption.
    The chkdsk /scan found no drive file system corruption.

    What had happened with another try for the in place upgrade repair?

    Place the computer in safe mode: (hold down shift key while clicking restart)
    Boot into Safe Mode on Windows 10 | Windows 10 Tutorials

    Run both: DM log collector and BETA log collector in safe mode and post zips into the thread
      My Computer


  5. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #15

    zbook said:
    What options do you have with Comodo in temporarily turning off the firewall?
    Had you uninstalled and reinstalled the software?

    Please list all of the malware products in use on the computer.

    The attachment could not be opened.

    Please use one drive, drop box, or google drive for posting images or txt files.
    You can turn Comodo off temporarily easily, but I not think that that would have any effect on uploading the file here; as you said,, the file which I uploaded using the forum's software cannot be uploaded. I will see what I can do about that after while. I have uninstalled/reinstalled Comdo for some unknown length of time; it was updated within the past few weeks. Forum uploader says that .zip is a valid extension; file opens on my computer.

    For that matter, how do I upload to the forum using Dropbox? I've never uploaded anything from there except to myself, and the Send To menu does not list Ten Forums. If I am to use Share, how do I create the link?

    Comodo Firewall, Windows Firewall, Malwarebytes.
      My Computer


  6. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    For the troubleshooting please uninstall all malware software and use only Windows defender.
    If the control panel is used residual files can remain in the registry.
    When uninstall malware software the uninstall tools need to be used.

    Use the uninstall tools in this link:
    Uninstallers (removal tools) for common Windows antivirus softwareESET Knowledgebase


    http://www.malwarebytes.org/mbam-clean.exe

    https://support.comodo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=298

    https://www.superantispyware.com/supportfaqdisplay.html?faq=47


    Unisntall:
    Winpatrol
    Comodo
    Superantispyware
    Spywareblaster
    Malwarebytes

    After all have been removed make sure that Windows defender is on.

    Perform the in place upgrade repair to see if it will fix the problems with msinfo32 NFO.

    Repair Install Windows 10 with an In-place Upgrade | Windows 10 Tutorials
    Download Windows 10



    Then run each the DM and BETA log collectors.
    If the files are empty or missing then run again in safe mode.

    There are multiple companies that offer free cloud links for uploading files:
    Each company will offer a different amount of free space.
    Once a file has been uploaded > click share > a link is generated > copy and paste the link into the thread
    one drive, drop box, google drive, etc.

    Share OneDrive files and folders - Office Support
      My Computer


  7. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #17

    You know entirely too much.....

    I shall follow your instructions when I have time (took some four hours when I did the in-place update yesterday,)

    Odd; The SuperAntiSpyware link takes me to the Comodo page in the link for that.

    I use Box.com for sharing files; one company recently could not access the files I sent them. Box gave me several things to relay to the company, but as I had uploaded the large files via email one at a time, they did not continue to try to fix the problem. Box responds to uploads with the public link to the file, which I can post here. I may well have misunderstood the process in Dropbox, as I thought you wanted me to upload the file to the forum, rather than a cloud link to the file.
      My Computer


  8. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #18

    Link to the beta-test BSOD file I created earlier today:

    Box
      My Computer


  9. Posts : 651
    Windows 10 Pro (21H2)
    Thread Starter
       #19

    The link to Comodo is for their anti-virus, which I don't have; I have their firewall; do I need to remove it?
      My Computer


  10. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    Please uinstall:

    Code:
    COMODO Firewall                                                                                                  10.2.0.6526             COMODO Security Solutions Inc.     20170712   
    COMODO Firewall                                                                                                  10.2.0.6526             COMODO Security Solutions Inc.     20170712
    Code:
    Internet Security Essentials                                   1.3.438464.135  Comodo
    Code:
    Malwarebytes version 3.6.1.2711
    Code:
    SUPERAntiSpyware                                                                                                 6.0.1216                SUPERAntiSpyware.com
    When all of the malware products are removed and the only antivirus/firewall are Windows software then perform an in place upgrade repair.

    After the next in place up grade repair run both and post zip for each into the thread.
    DM log collector
    BETA log collector
      My Computer


 

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