Dell XPS Laptop Shuts Down, Then Restarts  

  1. Posts : 1,035
    Windows 10

    Dell XPS Laptop Shuts Down, Then Restarts

    Hey all. I posted this here and in a forum with this dell model to see if anyone could assist me with this.

    My laptop is a dell xps 15 9550.

    I shut down my computer before i left the house. I sometimes leave computer on sometimes don't. When I came back, I noticed when i opened my laptop it was powered on which made no sense. I was close to 100 percent sure i shut it down because when i did, i made sure power was off before i closed the lid to my laptop.

    I then used it for a bit and then decided to power off my laptop... it did... but then like 2-3 few seconds later it automatically powered back on itself. I had this happen once or twice months ago. However, i think when i click shut down... it actually restarted as oppose to shutdown. This time.. it shut down... then few seconds later powers back on. Has anyone had this happened? I googled this and saw a few people having this issue but when i clicked on those sites, others said they could not fix the issue. Last time i think i fixed this issue ... the one where i click shut down but it restart instead...someone told me to do some fast shutdown where doing it would immediately shut computer down when clicking shutdown. But the issue was if i do this, when i start up my laptop, it would not be as fast. Does anyone know what im talking about here? Someone on this thread mentioned this to me months ago. So i did this and my laptop had no issues turning off when i click shutdown.

    So after it just powered back on, i decided to click on the windows defender security center and check for viruses. The first one i did was the basic one which was very quick. Then i did the full scan which took few hours. After each one, there were no threats, scans. However, say 15 minutes later or a bit longer, i get a notification windows defender has detected a threat. Many times my dell xps laptop would just have these notifications like windows defender scanned computer and found no threats randomly even though i never clicked on scan. Well this time, it said i had a threat and when i clicked on it, it was a trojan. The date showed today as well. Does that mean it came from today? Yes i do visit websites but not sure if that is the case. But i then removed the trojan/threat and it shows no issue there now. So when i remove it, then its fine and i don't have to worry about that anymore. So how do i fix this issue of the laptop turning off and restarting like 2-3 seconds later? When i click shutdown, thats what it does now. I know i could just hold power for a few seconds to turn it off but i know doing that is not good for laptop because that is improper shutdown.

      My Computer

  2. Posts : 1,035
    Windows 10
    Thread Starter

    The trojan was something called bitrep but im not 100 percent sure. But if i removed it... is that good enough? Is there a way to view what it was if i cleared my notifications though?

    Could that have caused this? When i turned on my laptop earlier today, there was no issue at all.
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 01:12.
Find Us

Windows 10 Forums