Laptop randomly freezes, no bootable device


  1. Posts : 9
    win10
       #1

    Laptop randomly freezes, no bootable device


    Hi All, my laptop has been experiencing random freezes recently, they can occur at anytime, from idling to the middle of gaming

    I first lose the sound, then most of my programs will stop responding (windows is still running and I can still move my mouse though) until everything finally freezes and it gives me a no bootable device screen.

    There is no BSOD screen and I've done sfc scannow, chkdisk, mdsched, disk cleanup and all show no problem, i cannot find any info from the reliability history or event monitor, only that the shutdown was unexpected.

    Can anyone give me some advice to troubleshoot the issue?

    Thanks!
      My Computer


  2. Posts : 38,400
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    What is the age of the laptop and which parts have been replaced or added?

    When did you see no bootable device?
    How did you boot or troubleshoot when you saw this message?

    1) Open the website for the computer manufacturer > support > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

    2) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    3) There are two log collectors: DM and BETA
    The beta log collector at some time will replace the DM log collector.
    The beta log collector collects more useful folders and files.
    Run the beta log collector and post a zip into this thread.
    The beta log collector is near the bottom of this web page:
    BSOD - Posting Instructions - Windows 10 Forums
    (Use extract all > open)

    4) If you cannot boot to windows then power off the computer and power on two additional times in succession.
    For each power off attempt to time it with the appearance of the Windows icon.
    On the third power on allow the computer to launch the computers Windows advanced troubleshooting menu.
    Then perform startup repair. If startup repair fails then advance to the next step.
    Perform system restore. Start with the oldest system restore point and keep repeating to the most recent restore point.
    If this fails the open command prompt. This should launch a black box with title bar: Administrator: X:\Windows\system32\cmd.exe and with prompt: X:\sources>
    Type: chkdsk /r C:
    Reboot as needed.
    This may take many hours so plan to run overnight.

    5) If you are not able to open the computers windows advanced troubleshooting menu then find a flash drive that you can format ( > or = 8 GB)
    6) Create a bootable windows 10 iso: (Windows 10 build 1803)
    Download Windows 10


    7) Report the progress with the above steps into the thread.
      My Computer

  3. spunk's Avatar
    Posts : 2,842
    Windows 10 Pro 64 Bit 20H2
       #3

    Sounds like your HDD is starting to fail. Backup all of your personal files to another drive ASAP
    Download Crystal Disk Info. If you see any yellow Caution messages, the HDD is beginning to fail and should be replaced as soon as you can.
      My Computer


 

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