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#1
How to troubleshoot an error that appears only at Restart or Sign out?
I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:
Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.
Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:
- MemTest86+ (no problems)
- Disabling any Services, Autoruns/ShellExView entries
- Low resolution mode
- BIOS settings are fine, no overclocking etc.
- DISM.exe and sfc
- etc.
However, these do make the error go away:
- End process for explorer.exe before Restart or Sign out
- Safe Mode
- Creating a new user profile (almost the same as clean installing Windows, many full days of work)
- Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
- Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080
I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).
What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.