1. Joined : Aug 2015
    Posts : 3
    Windows 10
       02 Aug 2015 #1

    No sound, No Control Panel


    Installed Win10 and have the following problems.

    1) I have no sound; Sound icon on task bars says "No audio Output Device Installed." When I run troubleshooter, it says Troubleshooting couldn't detect the problem.

    2) Control Panel: When I click on control panel it opens, however, it shuts down in 15 seconds.

    I'm not a techno person. Dummy me didn't back up before I installed and now I can kick myself.
    Can someone help in terms that I can understand....please
    ​?
      My System SpecsSystem Spec


  2. Joined : Dec 2013
    England
    Posts : 839
    Windows IP 15014Windows 14393.693
       02 Aug 2015 #2

    yukibar said: View Post
    Installed Win10 and have the following problems.

    1) I have no sound; Sound icon on task bars says "No audio Output Device Installed." When I run troubleshooter, it says Troubleshooting couldn't detect the problem.

    2) Control Panel: When I click on control panel it opens, however, it shuts down in 15 seconds.

    I'm not a techno person. Dummy me didn't back up before I installed and now I can kick myself.
    Can someone help in terms that I can understand....please
    ​?
    Right click start button( extreme left in taskbar), select Command Prompt(Admin)
    Type sfc /scannow and press enter( note the gap between c and /)
    or follow the instructions in this tutorial (Option three).
    SFC Command - Run in Windows 10

    EDIT: If you have any 3rd party AV programs installed, uninstall it temporarily.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 3
    Windows 10
       02 Aug 2015 #3

    brummyfan said: View Post
    Right click start button( extreme left in taskbar), select Command Prompt(Admin)
    Type sfc /scannow and press enter( note the gap between c and /)
    or follow the instructions in this tutorial (Option three).
    SFC Command - Run in Windows 10

    EDIT: If you have any 3rd party AV programs installed, uninstall it temporarily.
    I did that scan - "Windows Resource Protection did not find any integrity violations"
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)
       02 Aug 2015 #4

    yukibar said: View Post
    I did that scan - "Windows Resource Protection did not find any integrity violations"
    That means that it didn't find any broken system files. Do you have a custom built computer or is it from Dell or something?
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 3
    Windows 10
       02 Aug 2015 #5

    You said: View Post
    That means that it didn't find any broken system files. Do you have a custom built computer or is it from Dell or something?
    No, it's just an HP Envy m4 - about 5 years old - was off the shelf. And thanks so much for your help, I really appreciate it. I spoke to Staples and they said it would cost about $130 to fix it. Sheesh!
      My System SpecsSystem Spec


  6. Joined : Dec 2013
    England
    Posts : 839
    Windows IP 15014Windows 14393.693
       03 Aug 2015 #6

    yukibar said: View Post
    No, it's just an HP Envy m4 - about 5 years old - was off the shelf. And thanks so much for your help, I really appreciate it. I spoke to Staples and they said it would cost about $130 to fix it. Sheesh!
    You can go back to your previous OS, use Media Creation Tool (Tutorial link below), make a bootable DVD and install it with your Product Key.
    http://www.eightforums.com/tutorials...ad-create.html
      My System SpecsSystem Spec


 


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