Dell UEFI cause shut down to fail in windows

Having same issue with an E6410, current A17 bios. Also noticed poor hdu performance. But legacy mode seems to work just fine. So I guess legacy mode it is.

@VikingOy,

I have the same issue on a Dell Latitude E4310.
I looked up e4310 gpt UEFI and found this thread.
Windows 10 is up to version 1909 now and the issue, as you guessed persists.
I looked at the setting regarding Device Manager > Network Adapter > Properties - verified the first two were selected (they were).
I also checked Group Policy in the area you mentioned. The settings were already set, for disabled on "Clear virtual memory pagefile" so I changed nothing. I will format the hardrive as MBR and set the BIOS to Legacy instead of UEFI.

chronk said:

I have the same issue on a Dell Latitude E4310.
I looked up e4310 gpt UEFI and found this thread.
Windows 10 is up to version 1909 now and the issue, as you guessed persists.

,,,,I will format the hardrive as MBR and set the BIOS to Legacy instead of UEFI.

Welcome to Ten Forums chronk.


I have a Dell Latitude E4310. I can reassure you that it will work perfectly with a clean install of 1909 on MBR in Legacy BIOS mode.

@Bree,

Thank you for the welcome and advice.

I had this computer, Dell Latitude E4310, up and running for a couple of months with Win 10 Pro 1909 on BIOS Legacy mode.
It did run and shutdown really well.

I was changing program shortcuts around in the start menu, when I received a Windows pop up screen of some sort that said “fatal error”. I don’t recall seeing any related number.
I lost most of the items in the start menu and my personal files.
I was wondering if the programs associated with the shortcuts were gone. Evidently they were. I did a search for “mail” and the computer did not find the built in mail app.
I was thinking, since I was going to reinstall Windows, I may as well go with the more modern way of saving Windows to a USB flash drive, as GPT instead of MBR. I set the BIOS to UEFI and installed Windows 10 Pro.
So here I am with a computer that runs fine, but one I have to manually hold the power button down for 6 seconds before it will fully shut down, otherwise it sits there with a black screen, as if it is asleep or shutdown, but the blue power light shows as on. It will not wake up by pressing keys on the keyboard, or quickly pressing the off / on button. I have to turn it completely off then start it up when I want to use it again, just as the creator of this thread mentioned.

Over the next few days I will save a Windows 10 install to USB via Rufus 3.9.

Perhaps not the most advanced tool for making an iso bootable, but one that serves the purpose that I need.

Thanks again for the welcome and response!

Chronk
:)

ive a dell latitude e5410 pc on latest windows 10 20H2 (UEFI boot) and computer wouldnt shut down (blue light stood on in the power button and fans kept spinning)

when i opened manage devicesI noticed a driver was missing (yellow triangle)

ACPI\SMO8800\1
ACPI\VEN_SMO&DEV_8800

thats ST Microelectronics Free Fall Sensor Driver

I downloaded latest driver version from dell website

4.14.65.A00

now pc shuts down

fastboot is enabled in windows 10 and pc is on latest A16 bios with fastboot bios option set to auto

f5628379 said:

ive a dell latitude e5410 pc on latest windows 10 20H2 (UEFI boot) and computer wouldnt shut down (blue light stood on in the power button and fans kept spinning)

when i opened manage devicesI noticed a driver was missing (yellow triangle)

ACPI\SMO8800\1
ACPI\VEN_SMO&DEV_8800

thats ST Microelectronics Free Fall Sensor Driver

I downloaded latest driver version from dell website

4.14.65.A00

now pc shuts down

fastboot is enabled in windows 10 and pc is on latest A16 bios with fastboot bios option set to auto

That is indeed a very interesting observation.
The free fall sensor is generally only needed if your PC has an "old" HDD of the mechanical spinning type. This driver parks the head and shuts down the drive if the internal gyro senses that the PC is falling (i.e. off a table).
Most PC's has been upgraded to SSD disks and hence th Free Fall driver is no longer needed. In fact, it typically just adds unnecessary overhead to an already old low performance PC.
However, I don't reject the possibility of a connection between the failure to shut down in UEFI mode and the presence of this driver. Perhaps the UEI driver calls the Free Fall driver to check/verify its status before shutting down, and if the driver is missing, the procedure fails. But newer PC's do not have this problem, even if they too report this driver as missing.
Anyway, the safest way to solve the problem is to format the C: drive in MBR mode.
But thanks for the update. I will try your advise too.

VikingOy said:

That is indeed a very interesting observation.
The free fall sensor is generally only needed if your PC has an "old" HDD of the mechanical spinning type. This driver parks the head and shuts down the drive if the internal gyro senses that the PC is falling (i.e. off a table).
Most PC's has been upgraded to SSD disks and hence th Free Fall driver is no longer needed. In fact, it typically just adds unnecessary overhead to an already old low performance PC.
However, I don't reject the possibility of a connection between the failure to shut down in UEFI mode and the presence of this driver. Perhaps the UEI driver calls the Free Fall driver to check/verify its status before shutting down, and if the driver is missing, the procedure fails. But newer PC's do not have this problem, even if they too report this driver as missing.
Anyway, the safest way to solve the problem is to format the C: drive in MBR mode.
But thanks for the update. I will try your advise too.

I forgot to mention that i replaced this pc hdd with an ssd so that sensor is indeed useless now
before manually installing the sensor driver i tried to turn off that feature in the bios but shutdown only worked when i installed the sensor driver

both fastboot and uefi work fine now. ive read about some people downgrading the bios to solve this problem but im on the latest one and its working. i think all of these factors make the pc run better

i dont know why many other pcs have the shutdown issue but im curious about the cause

id like to know the answer to the following questions from someone on uefi and on a fresh install
do you see any driver missing from manage devices page? id look for missing acpi drivers

when you search for new windows updates do you see a blue text saying that you can install additional/optional drivers? i usually dont install them unless some driver is missing and before doing so i usually lookup the device id to figure out which driver is missing

f5628379 said:

ive a dell latitude e5410 pc on latest windows 10 20H2 (UEFI boot) and computer wouldnt shut down (blue light stood on in the power button and fans kept spinning)

when i opened manage devicesI noticed a driver was missing (yellow triangle)

ACPI\SMO8800\1
ACPI\VEN_SMO&DEV_8800

thats ST Microelectronics Free Fall Sensor Driver

I downloaded latest driver version from dell website

4.14.65.A00

now pc shuts down

fastboot is enabled in windows 10 and pc is on latest A16 bios with fastboot bios option set to auto

Thanks a million!
That works peerfectly with UEFI boot and fast boot and all the other stuff turned on.
Dell E4310 - working perfectly again - a great little laptop :)

- - - Updated - - -

Oh dear.

Next day - its back to the old error.
(it was working correctly before ver. 19042)

now what . . . . .