HP Laptop Black Screen on boot

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  1. Posts : 17
    Windows 10
    Thread Starter
       #11

    AndreTen said: View Post
    And even getting in the BIOS, display remained blank? I guess screen is dead, then Sometime (with my ancient old HP) it helped (not permanent) to bend the chassis a bit (press on sides - not too much). Just to check any loose connection.
    ok thanks for all the help
      My ComputerSystem Spec


  2. Posts : 27,228
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    Power on the computer and open the BIOS UEFI diagnostics.
    This may be the F10 key (repetitively click during power on)
    The default UEFI diagnostics are drive and memory.
    If the UEFI diagnostics were downloaded from the HP website then there are substantially more tests including component tests. If there are available then run the extensive testing or if available the loop until failure testing.
    Run this overnight.
    The testing is designed to abort if there is problem found and post a code.
    If the loop until failure is running the next morning then this is typically a good sign as one or more loops should have completed. Then press the escape key to abort the testing.

    There are different versions of the HP UEFI diagnostics.
    Open the website for HP and click on support and drivers > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread
    The HP UEFI diagnostics can be installed on a flash drive and used for testing:
    HP PC Hardware Diagnostics | HP® Official Site






    Find a flash drive that you can format ( > or = 8 GB)
    Create a bootable windows 10 iso:
    Download Windows 10
    Download Windows 10

    Insert the windows 10 iso flash drive into any USB port
    Power on the computer and boot to the widnows 10 iso clicking the applicable keyboard key.
    List of PC brands with their corresponding hot-keys
    List of PC brands with their corresponding hot-keys
    Alternatively, temporarily modify the BIOS boot order so that the external USB HD is on top.
    It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
    Select language, time, currency, and keyboard, or click next
    In the left lower corner click repair your computer (do not click install as this is the method of clean install)

    In the windows 10 troubleshooting menu on the iso start with startup repair.
    It may fail and display that it created a srttrail.txt file
    See if you can save this file to a flash drive and then transfer the flash drive to a working computer to upload into the thread.

    Next click system restore. Start with the oldest system restore point and keep repeating as necessary until there are no more system restore points. If there are no system restore points or if system restore fails advance to the next step.

    Click command prompt
    This should open a black box with title bar: Administrator: X:\windows\system32\cmd.exe and prompt: X:\Sources>

    Find a camera or smart phone camera to take pictures of commands and results. Then post images into the thread.

    These are commands to type. For comments they will be in parenthesis.

    1) bcdedit /enum
    2) bcdedit | find "osdevice"
    3) c:
    4) dir
    5) d:
    6) dir
    7) e:
    8) dir
    9) x:
    10) diskpart
    11) list disk
    12) list volume
    13) select disk 0
    14) detail disk
    15) list partition
    16) select partition 1
    17) detail partition
    18) select partition 2
    19) detail partition
    20) select partition 3
    21) detail partition
    22) select partition 4
    23) detail partition
    24) (if there are any additional partitions then continue in the same fashion)
    25) select disk 1
    26) detail disk
    27) list partition
    28) exit
    29) bootrec /fixmbr
    30) bootrec /fixboot
    31) bootrec /scanos
    32) bootrec /rebuildbcd
    33) (reboot and check boot) (if boot fails then reopen command prompt and advanced to next steps)
    34) chkdsk /r P: (change the letter P to the drive letter displayed in step #2 for the partition)
    (this may take many hours and typically displays ETA)
    (reboot as necessary to run the chkdsk command)

    There are additional commands that depend upon the commands and results.
    Please make sure to post images into the thread for additional troubleshooting steps.
      My ComputerSystem Spec


  3. Posts : 17
    Windows 10
    Thread Starter
       #13

    i ran the bios boot again and the fan sounded and spun for awhile but the screen remained blank after a couple minutes it rebooted it self over and over....
      My ComputerSystem Spec


  4. Posts : 17
    Windows 10
    Thread Starter
       #14

    zbook said: View Post
    Power on the computer and open the BIOS UEFI diagnostics.
    This may be the F10 key (repetitively click during power on)
    The default UEFI diagnostics are drive and memory.
    If the UEFI diagnostics were downloaded from the HP website then there are substantially more tests including component tests. If there are available then run the extensive testing or if available the loop until failure testing.
    Run this overnight.
    The testing is designed to abort if there is problem found and post a code.
    If the loop until failure is running the next morning then this is typically a good sign as one or more loops should have completed. Then press the escape key to abort the testing.

    There are different versions of the HP UEFI diagnostics.
    Open the website for HP and click on support and drivers > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread
    The HP UEFI diagnostics can be installed on a flash drive and used for testing:
    HP PC Hardware Diagnostics | HP® Official Site






    Find a flash drive that you can format ( > or = 8 GB)
    Create a bootable windows 10 iso:
    Download Windows 10
    Download Windows 10

    Insert the windows 10 iso flash drive into any USB port
    Power on the computer and boot to the widnows 10 iso clicking the applicable keyboard key.
    List of PC brands with their corresponding hot-keys
    List of PC brands with their corresponding hot-keys
    Alternatively, temporarily modify the BIOS boot order so that the external USB HD is on top.
    It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
    Select language, time, currency, and keyboard, or click next
    In the left lower corner click repair your computer (do not click install as this is the method of clean install)

    In the windows 10 troubleshooting menu on the iso start with startup repair.
    It may fail and display that it created a srttrail.txt file
    See if you can save this file to a flash drive and then transfer the flash drive to a working computer to upload into the thread.

    Next click system restore. Start with the oldest system restore point and keep repeating as necessary until there are no more system restore points. If there are no system restore points or if system restore fails advance to the next step.

    Click command prompt
    This should open a black box with title bar: Administrator: X:\windows\system32\cmd.exe and prompt: X:\Sources>

    Find a camera or smart phone camera to take pictures of commands and results. Then post images into the thread.

    These are commands to type. For comments they will be in parenthesis.

    1) bcdedit /enum
    2) bcdedit | find "osdevice"
    3) c:
    4) dir
    5) d:
    6) dir
    7) e:
    8) dir
    9) x:
    10) diskpart
    11) list disk
    12) list volume
    13) select disk 0
    14) detail disk
    15) list partition
    16) select partition 1
    17) detail partition
    18) select partition 2
    19) detail partition
    20) select partition 3
    21) detail partition
    22) select partition 4
    23) detail partition
    24) (if there are any additional partitions then continue in the same fashion)
    25) select disk 1
    26) detail disk
    27) list partition
    28) exit
    29) bootrec /fixmbr
    30) bootrec /fixboot
    31) bootrec /scanos
    32) bootrec /rebuildbcd
    33) (reboot and check boot) (if boot fails then reopen command prompt and advanced to next steps)
    34) chkdsk /r P: (change the letter P to the drive letter displayed in step #2 for the partition)
    (this may take many hours and typically displays ETA)
    (reboot as necessary to run the chkdsk command)

    There are additional commands that depend upon the commands and results.
    Please make sure to post images into the thread for additional troubleshooting steps.
    i tried booting with a win 10 disc and the HP usb but still nothing....esc, f2, 10, 11 does nothing on boot
      My ComputerSystem Spec


  5. Posts : 27,228
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    The "My Computer" section displays DELL.
    Multiple computers can be added.

    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)




    Check the POST:
    What is POST?
    Computer POST and beep codes
    POST troubleshooting steps



    1) For the HP USB see if you can temporarily modify the BIOS boot order so that the USB HD is on top.
    2) For boot troubleshooting:

    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials: Boot from USB Drive on Windows 10 PC | Windows 10 Tutorials

    Note
    If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.
    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows: Enable or Disable Fast Boot in UEFI Firmware Settings for Windows | Windows 10 Tutorials

    3. Try another USB stick
    4. Try all USB ports (2.0 and 3.0)
    5. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    6. Turn off temporarily fast boot, secure boot, CSM if enabled

    These are some other methods to check the boot:
    7) Run Memtest86+ version 5.01
    Memtest86+ - Advanced Memory Diagnostic Tool
    8) Run Ubuntu/Linux
    Create a bootable USB stick on Ubuntu | Ubuntu tutorials
    Last edited by zbook; 20 Aug 2018 at 21:15.
      My ComputerSystem Spec


  6. Posts : 17
    Windows 10
    Thread Starter
       #16

    zbook said: View Post
    The "My Computer" section displays DELL.
    Multiple computers can be added.

    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)




    Check the POST:
    What is POST?
    Computer POST and beep codes
    POST troubleshooting steps



    1) For the HP USB see if you can temporarily modify the BIOS boot order so that the USB HD is on top.
    2) For boot troubleshooting:

    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials: Boot from USB Drive on Windows 10 PC | Windows 10 Tutorials

    Note
    If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.
    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows: Enable or Disable Fast Boot in UEFI Firmware Settings for Windows | Windows 10 Tutorials

    3. Try another USB stick
    4. Try all USB ports (2.0 and 3.0)
    5. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    6. Turn off temporarily fast boot, secure boot, CSM if enabled

    These are some other methods to check the boot:
    7) Run Memtest86+ version 5.01
    Memtest86+ - Advanced Memory Diagnostic Tool
    8) Run Ubuntu/Linux
    Create a bootable USB stick on Ubuntu | Ubuntu tutorials
    i've tried all new memory and hard drive. i can't choose boot device or order as no words come up on boot up nor do any buttons do anything.....
      My ComputerSystem Spec


  7. AndreTen's Avatar
    Posts : 18,170
    Windows 10 (Pro and Insider Pro)
       #17

    shagadelic45 said: View Post
    i've tried all new memory and hard drive. i can't choose boot device or order as no words come up on boot up nor do any buttons do anything.....
    If you really managed to get into BIOS (as you said..) and screen was blank, possibilities are high, that display failed (or graphic part of CPU, but that would trigger a failure in system boot).

    There are two things to try:
    1. go into BIOS again with external monitor (you have HDMI also- try that), and
    2. prepare USB stick with BIOS auto update - so any BIOS problematic configuration would be cleared.
      My ComputersSystem Spec


  8. Posts : 17
    Windows 10
    Thread Starter
       #18

    AndreTen said: View Post
    If you really managed to get into BIOS (as you said..) and screen was blank, possibilities are high, that display failed (or graphic part of CPU, but that would trigger a failure in system boot).

    There are two things to try:
    1. go into BIOS again with external monitor (you have HDMI also- try that), and
    2. prepare USB stick with BIOS auto update - so any BIOS problematic configuration would be cleared.
    no i haven't gotten into bios....only a blank screen on strat up no matter what i try..never any words or menus of any kind
      My ComputerSystem Spec


  9. Posts : 27,228
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Run the HP UEFI diagnostics using a USB flash drive:

    HP PC Hardware Diagnostics | HP® Official Site
      My ComputerSystem Spec


  10. Posts : 2
    Windows 10
       #20

    Did you ever fix this problem 😥😥. I have the exact same issue and I've tried everything mentioned multiple times over
      My ComputerSystem Spec


 
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