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Please guys, help me out here. I got the event logs, seems like a LogonUI error??
Please guys, help me out here. I got the event logs, seems like a LogonUI error??
Maybe we're looking at the wrong place here. There's so many places that suggest deleting or moving that folder to fix the restore point failing.
I moved the folder, then tried the restore again, then it failed. Maybe that restore attempt broke something.
For some reason now the login/welcome screen fails to load and I can't do anything, even on safe mode.
Is there anything interesting in the logs?
In case the only fix is to reinstall or repair or whatever, what would be the less destructive method? For example, I have custom tasks to run at startup and things like that, heavy customizations and configurations along the system.
What would be the best move? Something like the closest thing to a "Service Pack" update, like the latest 1803 update.
Thanks!
What is the warranty status of the computer?
There are two log collectors in this link: DM and BETA
BSOD - Posting Instructions
See if you can run the BETA log collector > zip > post into the thread
(extract > open)
Use the text and images in this thread in case there are any problems run the beta log collector: (post #5)
DM Log tool problem
Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
I doubt this is a hardware problem. Seems like some system files or config or registry or whatever got corrupted to me, but I may be wrong.
It doesn't have warranty, but the tech support would only format, and that's not what I want.
Can I run those diagnosis tools from Windows RE? Remember I can't access the system.
Is there a way of bypassing the LogonUI?
The event logs displayed corrected hardware errors and there were many unexpected shutdowns.
Unexpected shutdowns appear in the logs if the end users uses power off or if there are crashes.
See if you can run the log collectors and post zip into the thread.
That's only because I forced the shutdown on the black screen.
How to run it from Windows RE?
How were you able to view and post the event logs?
When you power on what do you see and hear?
Had you created a bootable windows 10 iso?
What is the status of the computer files?
Had you backed up files or made a backup image?
If you needed to perform a clean install would you be able to?
I can get my important files, yes. I have other PCs and can always plug the SSD on other one and get what I need, if that's the case.
But that's not the problem to me. I have so many heavy customizations and stuff and I can't just lose all of that without some backups (like writing down my custom tasks, or making a screenshot of some things, for example).
That's why I'm going to try everything I can to try at least boot Windows once, then do that backup or perform an in place upgrade.
Nothing weird sounds or displays, only the logon screen (my user is set to log in automatically without inputting any password) is black with the cursor and the spinning circle, like if the PC was doing some thinking.
I just grabbed the event logs from Windows RE and put them in a pendrive.
I think something went wrong in one of the system restores, I'm gonna try to create a new user, also to apply a regristry backup...
Find several flash drives that you can format ( > or = 8 GB)
Create a bootable windows 10 iso:
https://www.microsoft.com/en-us/soft...load/windows10
There are other methods such as boot rescue and third party boot repair.
The first that you can try are using the windows 10 iso:
a) startup repair > indicate whether it creates a srttrail.txt > post the txt into the thread
b) system restore (start with the oldest and repeat to the most recent as necessary)
c) command prompt > administrator: X:\windows\system32\cmd.exe > X:\sources>
Options include: commands to repair
the boot,
operating system,
drive file system,
and use the registry backup.
I'm gonna try all those as soon as I get back from work. Thanks.
Startup repair found corrupted bootres.dll, but I don't thinks it's related. I do have a custom logo instead of the official Windows one, and the boot process seems to complete fine, so...
Also, I ran chkdsk yesterday and it seemed to find and fix some errors, I will try again.