Operating System failure help needed

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  1. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #61

    Please describe in detail what is happening:
    boot
    audio
    video
    windows updates
    start menu
    task bar
    shutdown
    etc.
      My Computer


  2. Posts : 50
    Windows 10
    Thread Starter
       #62

    From the shutdow position.
    I hit the power button;
    I hear a high pitched hum for less than a second coming from my HDD. Than the cpu fan goes to 80% for a second than dies down to less than audible. From here on out all I can hear is every few seconds a very short low grinding sound from the HDD.
    Video: my lock screen apears with my profile and the sign in bar. I cannot click on anything at this point, so I type in my password than hit enter.
    No windows updates since the windows defender update after the problem began.

    After signing somtimes I can click the desktop or the task bar other times what I do is ctrl+alt+delete than I can after seversl atempts click on cancel or task manager, after clicking on one of the two I can for a very short time 10-30 seconds click normaly.

    Note if I enter any program, webpage, or windows system page that has a previous page button the previous page button is activated until I am sent back to the first page.

    To shutdown I ctrl alt delete and click the power button rhan shut down or ctrl alt delete cancel or task manager than shut down by right clicking the windows Icon on the lower left.

    From my tower when I shutdown I hear a light click.
      My Computer


  3. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #63

    Run Sea Tools on the drives checking long generic

    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows | Seagate Support
    http://www.seagate.com/support/downloads/seatools/
    Boot SeaTools off of a USB Drive | nowhereLAN


    Find a flash drive that you can format ( > or = 8GB)
    Create a bootable windows 10 iso
    https://www.microsoft.com/en-us/soft...load/windows10
    Perform an in place upgrade repair
    Repair Install Windows 10 with an In-place Upgrade

    Open file explorer
    Insert the widows 10 iso flash drive into any usb port
    Identify the iso within file explorer
    Click on the iso and launch setup or setup.exe
    Follow the txt and images in this thread:
    Repair Install Windows 10 with an In-place Upgrade


    After the in place upgrade repair report into the thread any change in performance.
      My Computer


  4. Posts : 50
    Windows 10
    Thread Starter
       #64

    I ran SeaTools long generic my SSD passed my hdd was taking longer than I had at the momment. More importantly I executed a windows repair following the provided instructions, no performace change whatsoever.

    Out of curiosity I removed my HDD booted like normal and no performance change.
      My Computer


  5. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #65

    See if you can run the Sea Tools test on the HD overnight.
    When it has completed post an image of disk management
    (widen two columns before posting (Status, and Volume))
    (make sure that the characters in each row are not cut off an all letters are in full view)
    Disk Management - How to Post a Screenshot of
      My Computer


  6. Posts : 50
    Windows 10
    Thread Starter
       #66

    Thanks again.
    Ok I will run that overnight. After the testing today do you have any idea of what the problem could possibly be?
      My Computer


  7. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #67

    Not yet.
    These are other tests and setting changes that may not have yet completed:
    chkdsk switches
    reset bios
    post images of startup and recovery system failure, and virtual memory,
    (steps in post # 49)
      My Computer


  8. Posts : 50
    Windows 10
    Thread Starter
       #68

    Ok, I'll get back to doing those in the morning.
      My Computer


  9. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #69

    ok.
    After the above check the BIOS settings for achi, ide, raid.
    May switch one to the other to see if there is any performance changes.
      My Computer


  10. Posts : 50
    Windows 10
    Thread Starter
       #70

    Sounds good.
      My Computer


 

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