Operating System failure help needed Solved

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  1. Posts : 26,422
    windows 10 professional version 1607 build 14393.969 64 bit

    The logs will be scanned and read.
    Depending upon what is seen in the logs will determine the next step.
      My ComputerSystem Spec

  2. f14tomcat's Avatar
    Posts : 42,462
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    xander8798 said: View Post
    I am currently executing a stystem restore to before I started messing with the drivers. After that I will run the BETA log collector. After both of those processes what should my next step be?
    I'm glad you are restoring back to before. Next step. IMO, would be to wait for zbook to take a look at the logs you post. He's a crackerjack at analyzing it.
      My ComputersSystem Spec

  3.    #43

    Ok, thank you for the assistance it is much appreciated.
      My ComputerSystem Spec

  4.    #44

    Log Collector

    Attached I have the log collector zip folder that was added to my deskot of after running the log collector program after extracting into my downloads.
    Operating System failure help needed Attached Files
      My ComputerSystem Spec

  5. Posts : 26,422
    windows 10 professional version 1607 build 14393.969 64 bit

    After the log collector is used there will be a folder on the desktop.
    It is this folder that you will upload into the thread for troubleshooting.
      My ComputerSystem Spec

  6.    #46

    I thought that was the folder I uploaded?
      My ComputerSystem Spec

  7. Posts : 26,422
    windows 10 professional version 1607 build 14393.969 64 bit

    What was uploaded was the log collector instead of the collected logs.
      My ComputerSystem Spec

  8.    #48

    Hopefully, this is the fie required for inspection.
    Operating System failure help needed Attached Files
      My ComputerSystem Spec

  9. Posts : 26,422
    windows 10 professional version 1607 build 14393.969 64 bit

    When the computer is powered on now what do you see and hear?
    What were the steps made after using the Kyhi boot rescue flash drive?

    Perform the following steps:
    1) Turn off Widows fast startup:
    Turn On or Off Fast Startup in Windows 10
    2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
    3) The BIOS: Version/Date American Megatrends Inc. 1902, 6/27/2016
    Upgrade the BIOS: 1902 > 3801
    Version 3801 
    2018/04/208.14 MBytes
    Z170-E BIOS 3801
    Improved system performance.
    Updated Intel CPU microcode.
    Improved DRAM compatibility.
    There were 8 BIOS upgrades that were missed.
    Many displayed increased system performance.
    Z170-E Driver & Tools | Motherboards | ASUS USA
    4) Install any other drivers from the Asus website that are not up to date
    5) Open administrative command prompt and type or copy and paste:
    6) sfc /scannow
    7) dism /online /cleanup-image /restorehealth
    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    9) chkdsk /r /v
    This may take many hours so plan to run overnight.
    Use the syntax chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive

    C:\WINDOWS\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type Y

    10) Use the txt and images in this thread to find the chkdsk reports in the event viewer > copy and paste > notepad > post one drive or drop box share links into the thread
    Read Chkdsk Log in Event Viewer in Windows 10

    11) What was the over clocking history?
    12) Make a brand new restore point after the above steps
    13) Make a backup image using Macrium
    Macrium Software | Your Image is Everything
    14) Save the backup image to another drive or to the cloud
      My ComputerSystem Spec

  10.    #50

    Thanks, I will begin the steps provided immediately. My over clocking history has always been clocked to 4.2 ghz. I have been using my pc frequently since december 2016.
      My ComputerSystem Spec

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