help for vulnerable person falling for Microsoft tech scam Solved

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  1. Posts : 26,439
    windows 10 professional version 1607 build 14393.969 64 bit

    On computers the F key varies to boot to the external USB hard drive.

    List of PC brands with their corresponding hot-keys

    For the HP notebook that I am using now the F9 key is used for the boot menu.
    Typically the F10 key boots to the BIOS.
    The F2 typically boots to the HP UEFI diagnostics.

    Power on the computer and repetitively click the applicable F key to boot to the bios boot menu and select the external USB hard drive.

    Clean Install Windows 10
      My ComputerSystem Spec

  2.    #42

    Das 10

    It is a HP laptop
    s/n 5CG647CCY
    MODEL 14-an009na
      My ComputerSystem Spec

  3.    #43

    As zbook suggested, try F9 repeatedly on boot up to bring up the choice of bootable items and select USB in there.
      My ComputerSystem Spec

  4.    #44

    F9 did no good??
      My ComputerSystem Spec

  5.    #45

    Just tried again and it opens to wallpaper even though I press F9 as soon as I see a glimmer of light, very frustrating
      My ComputerSystem Spec

  6.    #46

    Try pressing the ESCAPE key repeatedly as soon as you switch on the PC.

    According to this support page:
    Access Denied

    The Startup Menu provides access to UEFI applications and to the BIOS. The applications include different options for notebook and desktop computers and tablets. Use the steps in the following sections to run these applications from the Startup Menu or from the hard drive.

    Opening the Startup Menu during system startup on computers
    Follow these steps to open the Startup menu when the computer is powered off.

    ** Turn on the computer.
    ** Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.

    Hopefully that should get into some kind of setup where you can select the USB as the first bootable option.
    Attached Thumbnails Attached Thumbnails hpbios.jpg  
      My ComputerSystem Spec

  7.    #47


    So if I get as far as your attachment, do I press continue, as no sign of USB in that shot?
      My ComputerSystem Spec

  8.    #48

    AH !!

    That worked so I assume I just follow "continue startup" ??
      My ComputerSystem Spec

  9.    #49

    Spoke too soon, as no option to move or see pointer, I c/on enter, that took me to his log in window, dumbfounded
      My ComputerSystem Spec

  10.    #50

    See if using the arrow keys on the keyboard work for you.
      My ComputersSystem Spec

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