Bizarre boot failure on Dell XPS 13. No error msgs. Solved

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  1. Posts : 26,392
    windows 10 professional version 1607 build 14393.969 64 bit
       #31

    Option #1 restoring the image should restore the problems that existed at the time of the backup image.
    So it will be the same crossroad as before the attempted in place upgrade repair.


    There are times in which a backup image cannot be used.


    So one of the best methods to backup important files is to attach an external hard drive and copy either the individual USERS folders or the whole USERS folder.


    Then a clean install can be performed and the USERS folder(s) restored.


    The USERS method takes substantially more time.


    A significant portion can be done overnight.

    A backup image using Macrium copies the image at the time of the backup or after the incremental backups.
    So if there is a corrupt operating system or registry, drivers that cause BSOD, malware, ransomware, etc. these become part of the image.
      My ComputerSystem Spec

  2.    #32

    hawkman said: View Post
    Had a somewhat similar problem with my Intel card, would only work with MS generic driver,
    It also gave me a problem with the Intel management program
    Spent ages trying to find the fix, this was on an insiders build.

    Had to dissable Intel Virtualisation technology in the BIOS, hey presto was then able to update the driver without problems


    Roy
    Thank you, Roy. Your idea has gotten me some progress. By disabling virtualization and VT also, I could then get to the advanced Dell diagnostics that let me open a command prompt. From there, I was able to set Windows to start in safe mode.

    I rebooted and got a "Hello, installing some updates." Next, I got to a safe mode screen. The Start menu wasn't working, though a right -click on it got me to a menu that included Device Manager. There I could disable the Intel graphics again.

    Then I reconfigured to start normally. Except for a VPN login I needed to re-enter, it looks ok. WHEW!

    I expect that when my wife logs on, she'll have more logins to re-enter. I don't have her login myself to test. My login on her machine has pretty minimal stuff.
      My ComputersSystem Spec

  3.    #33

    zbook said: View Post
    Option #1 restoring the image should restore the problems that existed at the time of the backup image.
    So it will be the same crossroad as before the attempted in place upgrade repair.


    There are times in which a backup image cannot be used.


    So one of the best methods to backup important files is to attach an external hard drive and copy either the individual USERS folders or the whole USERS folder.


    Then a clean install can be performed and the USERS folder(s) restored.


    The USERS method takes substantially more time.


    A significant portion can be done overnight.

    A backup image using Macrium copies the image at the time of the backup or after the incremental backups.
    So if there is a corrupt operating system or registry, drivers that cause BSOD, malware, ransomware, etc. these become part of the image.
    I realize that restoring from backup preserves the problems. All I cared about right now was getting this machine running for my wife. In my previous post, you can see I have met that hurdle. Now I have a respite to decide what's next.

    It does seem like ultimately I will have to reinstall Windows from scratch. I don't know if that should be the factory image from the hidden partition, which is an option on one of those Dell menus. The advantage over using the USB Windows install stick is that it will have all the Dell drivers already installed. There was no problem with the Intel graphics until the latest updates last week, so it should be fine from the start. What I do about Dell updates in the future will be a question. Obviously, if the recent Intel driver update were inherently defective, thousands of users would be screaming at Dell. So maybe in my wife's case something glitched in the installation of the update.

    I don't know how to do a Users restore. Maybe there is a tutorial here. I am not sure I will need it if I can put together all the program info I need. Almost all of her data is stored on the D: partition, not in her Users folder. Roboform is in Users, but it is easy to copy and transfer the encrypted password file.

    Probably the trickiest program to transfer is Thunderbird. Even if one changes the message store from its default in Users, something is left behind. It is just messy.
      My ComputersSystem Spec

  4.    #34

    zbook said: View Post
    Option #1 restoring the image should restore the problems that existed at the time of the backup image.
    So it will be the same crossroad as before the attempted in place upgrade repair.

    There are times in which a backup image cannot be used.

    So one of the best methods to backup important files is to attach an external hard drive and copy either the individual USERS folders or the whole USERS folder.


    Then a clean install can be performed and the USERS folder(s) restored.


    The USERS method takes substantially more time.


    A significant portion can be done overnight.

    A backup image using Macrium copies the image at the time of the backup or after the incremental backups.
    So if there is a corrupt operating system or registry, drivers that cause BSOD, malware, ransomware, etc. these become part of the image.
    What do you think of my new option 4:
    Restore a full disk image from two months ago when there were zero problems on the XPS 13. If there is any problem now in Windows system files or drivers that were installed in various, possibly corrupted updates, they should be gone.

    This will leave all apps intact. I know there are no new apps since that older backup. Almost all her data is on the D: partition. There won't be too many changes. Rather than re-restore D: from a newer backup, I'll use a copy of the current D:\data folder and a file copy program just to bring in newer data files.

    Thanks again.
      My ComputersSystem Spec


  5. Posts : 26,392
    windows 10 professional version 1607 build 14393.969 64 bit
       #35

    That looks good.
    After the image is restored:

    Update Windows then:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) run the BETA log collector and post a new zip into this thread
      My ComputerSystem Spec

  6.    #36

    HOORAY! I restored a Macrium image from 4 weeks ago, the last full backup before the crash two weeks ago. As far as I can tell, all is running as it should. Just a couple of minor things to test, like re-enabling fast boot and two Intel graphics settings. The Intel graphics driver itself is enable. All the sleep and brightness functions are working again.

    I did all the suggested diagnostics except DISM. Since SFC reported no errors, there was no need for /restorehealth that I could. I am attaching the BETA log. Following is the cmd prompt result.

    Thank you all so much for your help.
    Randy
    -----------------------------------------------------------------------------
    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32> chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.

    Stage 1: Examining basic file system structure ...
    467968 file records processed.
    File verification completed.
    8701 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    652 reparse records processed.
    554346 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    652 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    43190 data files processed.
    CHKDSK is verifying Usn Journal...
    35241264 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    243486412 KB total disk space.
    65612048 KB in 181909 files.
    129792 KB in 43191 indexes.
    0 KB in bad sectors.
    587988 KB in use by the system.
    65536 KB occupied by the log file.
    177156584 KB available on disk.

    4096 bytes in each allocation unit.
    60871603 total allocation units on disk.
    44289146 allocation units available on disk.
    PS C:\WINDOWS\system32>
    Bizarre boot failure on Dell XPS 13. No error msgs. Attached Files
      My ComputersSystem Spec



  7. Posts : 26,392
    windows 10 professional version 1607 build 14393.969 64 bit
       #37

    These three commands when run on a regular basis are useful for preventative maintenance:
    scannow, restorehealth, and chkdsk /scan
    The restorehealth is needed even when the scannow displays no integrity violations.

    1) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
      My ComputerSystem Spec

  8.    #38

    I have marked this thread as solved because I have finally fixed the problem.

    Summary:

    A Dell update to the Intel graphics driver two weeks ago was obviously corrupt. It was a major hassle pinpointing this, as the machine would not boot at all and all sorts of diagnostics failed or did not find a fix.

    Dell telephone support said I needed a new motherboard. Might as well have said "defrag the hard drive."

    Costco tech support said I should reinstall a factory image on the hard drive to see if the problem was hardware or software. This actually would have worked, since the problem turned out to be in Windows. But it would have meant reinstalling all apps and programs from scratch.

    I kept trying things, mostly suggested by folks here, that led to the conclusion that it was the graphics driver.

    Finally, today I restored a full disk image made two weeks before the driver update and crash. Also got help on this from the Macrium Reflect forums. Problem solved. Computer is running as before. Thanks to careful backups, no data or program settings were lost.

    The only lingering question is whether to allow the graphics driver update when Dell pushes it again. If it was just a bad install, then a reinstall should give me a good, updated driver. Right now, the machine is working fine and I am way past wanting to waste more time on it testing a new driver.
      My ComputersSystem Spec


  9. Posts : 26,392
    windows 10 professional version 1607 build 14393.969 64 bit
       #39

    Glad that you got it sorted.
    It's nice to know that if it happens again you know how to get it up and running again.
      My ComputerSystem Spec

  10.    #40

    Randysea said: View Post
    The only lingering question is whether to allow the graphics driver update when Dell pushes it again. If it was just a bad install, then a reinstall should give me a good, updated driver..
    If I was in your shoes I would make a backup and try it. It is a hassle blocking drivers and if the next one works you can just let Windows Update get on with it.

    Perhaps (partly because I want to buy a XPS-13) I have over optimistic expectations of Dell though.
      My ComputerSystem Spec


 
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