Boot failure after chkdsk /r No bootable image found

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  1. Posts : 21,470
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Jul 2018 #1

    Boot failure after chkdsk /r No bootable image found


    This notebook computer or mobile workstation has 3 drives:
    750 GB HD
    32 GB SSD
    1000 GB HD

    Currently the 32 GB flash cache and 1 TB HD were removed to use the BIOS UEFI diagnostics to test the 750 GB HD.

    The default settings have the 750 GB working with the 32 GB SSD as RAID 0 with the 32 GB working as flash cache.
    The 1000 GB HD is storage.

    Yesterday chkdsk /scan was ran which found problematic files and suggested chkdsk /spotfix.
    Chkdsk /x /r /v was ran overnight.

    The next morning the computer booted to wallpaper and logon.
    After logon the computer crashed with BSOD:
    System thread exception not handled
    iastora.sys
    preparing automatic repair
    The OS could not be loaded because the kernel is missing or contains errors.
    File \Windows\system32\ntoskrnl.exe
    0xc0000098
    You'll need recovery
    cap lock and numerical lock had flashed

    The notebook computer has default onboard BIOS UEFI diagnostics for HD and memory.
    The version is 1.6.1.0

    The HD diagnostics were ran and displayed pass for each SMART, short and long DST.
    The results did not indicate which drive was tested.
    The 32 GB SSD and the 1 TB storage drive were then removed and the testing was repeated.
    The HD diagnostics were ran and displayed pass for each SMART, short, and long DST.
    The long DST testing on the 750 GB 7200 RPM HD took approximagely 2 hours and 35 minutes.
    The memory testing took 10 minutes and displayed pass for 32 GB RAM.

    A power reset was done by removing the battery and power cord and holding down the on/off button for more than 30 seconds.

    Power on displayed the HP logo. There was no Microsoft icon or rotating dots.
    Every subsequent power on displayed:
    No bootable image found, notebook will be shut down.

    Power on and power off multiple times was never able to trigger the computers windows advanced troubleshooting menu.

    Using a Windows 10 iso and F9 the following steps/commands were made with results:

    1) system restore:
    To use system restore you must specify which windows installation to restore.
    Restart the computer, select an operatingsystem and then select system restore.

    2) startup repair:
    diagnosing your PC > attempting repairs > startup repair couldn't repair your PC.
    It did not offer srttrail.txt

    3) bcdedit /enum
    The boot configuration data sotre could not be opened.
    The requested system device could not be found.

    4) bcdeit | find "osdevice"
    There was not result and it posted the prompt for the next command

    5) C:
    6) dir
    boot, efi, sources, support, autoruns.int, bootmgr, bootmgr.efi, setup.exe, recovery.txt

    7) D:
    The system cannot find the drive specified

    8) diskpart
    9) list disk
    disk 0 online 58 GB free 26 GB

    10) list volume
    C ESD-USB FAT32 Removable 32 GB Healthy

    11) system image recovery
    Windows cannot find a system image on this computer
    Attach a backup hard disk or insert the final DVD from a backup set and click retry.
    Alternatively, close this dialog for more instructions.
    Troubleshooting information for BMR: Recover the Operating System or Full Server | Microsoft Docs

    Go back to previous version-this wont affect your personal files, bt you'll lose any changes you've made to apps and settings since your most recent update.
    We ran into a problem and won't be able to take you back to the previous version of Windows. Try resetting your PC instead (troubleshoot > reset this PC)

    In the BIOS there are boxes checked for fast boot, secure boot, customized boot
    UEFI native without CSM

    The HD had been tested in the past few months with each:
    HD Sentinel, Crystal Disk, Sea Tools for Windows,
    The results were excellent or pass.

    The computer had failed to upgrade to Windows 1803 and had a history of firmware that prevented the upgrade.

    The computer came with Windows 7 and had been upgraded to Windows 10.


    HP ZBook 17 Base Model Mobile Workstation - Driver Downloads | HP® Customer Support


    How do you troubleshoot no bootable image found, notebook will be shutdown.
    Last edited by zbook; 27 Jul 2018 at 10:05.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 11,197
    Windows 10 Pro x64 Build 1803
       27 Jul 2018 #2

    Hi zbook.

    In reading your problem I'm going to bet that when you removed your two drives that were in Raid mode 0 you caused the raid config to be damaged. The raid controller came up and the disks were gone.

    On one of my systems I did something like what you did only I removed my data drives that were in Raid 1. When I finished diagnostics and returned to normal service my Intel Raid scream Raid broken.

    I would start with seeing if you can see the Raid in BIOS, if defaults were loaded as part of diagnostics it is likely that Raid was disabled.

    Hopefully Raid provider has instruction on checking / rebuilding. (My memory tells me a broken raid zero is not recoverable however you can check with Google. )

    Any chance you use Macrium or similar tool?
      My ComputerSystem Spec


  3. Posts : 21,470
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       27 Jul 2018 #3

    Years ago the windows operating system had crashed and I had moved the internal windows HD to the bays of other computers to see if the files could be backed up. Those computers are available now but I did not try that step yet. In a non identical computer the drive I remember was read as RAW as you commented the RAID was broken. There is Intel RST software to turn off the RAID before moving the drive but with a non-bootable computer this was not able to be used.

    Last night I had contacted HP tech support and reported to them that I had ran the onboard BIOS UEFI diagnostics and that the HD passed SMART, short and long DST. The problems with default onboard UEFI diagnostics is that it never indicated which drive was tested. The Windows drive is 750 GB and the storage drive 1 TB so I was unable to determine which drive was tested. So HP suggested that the RAID be broken with removal of the internal 32 GB flash drive and removal of the 1 TB HD. Then the BIOS UEFI HD tests were run again and the tests passed. So the hardware is OK. The operating system is problematic.

    There are important files on the drive.
    Many months ago I had copied and pasted the USERS folder to the 1 TB drive.
    A Macrium backup was made many months ago too.
    There was a double backup (files and image) but these were many months ago.
    So it is unclear whether the regular Macrium automatic backups have saved the files.
    A Macrium restoration I have never had to perform on the computers and this is the first time where it appears to be needed.
    If the files from the past 4 to 6 months can be saved then HP wants me to run disk sanitizer on the HD before reinstalling Windows to make sure that there is no residual problems on the drive file system.

    Currently these are the tools that I have in front of me now: Windows 10 iso on a 32 GB flash drive, a brand new 4 TB USB3 drive and several computers with empty secondary bays.
    The Macrium backup has never been tested and it is unclear the status of the files on the storage drive.
    Essentially I downloaded the software, made a backup image and allowed it to run in the default settings.
    If the storage drive is moved to another computer how could you check the status of the Macrium backup image? Is there a way to find the date of the latest image update and is there a way to test the ability to restore before the drive is erased?
      My ComputerSystem Spec


  4. Posts : 133
    Windows 10 Pro/Education x64
       27 Jul 2018 #4

    If you have macrium installed on another computer and/or a macrium repair flash drive, you could preview the images to see if they are valid. But if you took the time to verify before finalizing the images, then the images should be good. Given the time lag though, most likely quite a bit of data is lost from then till now.

    As an aside regarding RAID: I used to stripe my disks using software raid running on Windows NT4 Workstation. IIRC, there was an option to create a recovery disk to rebuild the raid should it be broken. I used to break the raid so many times and restored it using this disk successfully each time. Windows wasn't installed in any of the raid partitions since it was used to create the raid in the first place, so it was easy to rebuild with it. Does/did your motherboard offer something similar whereby you could restore a broken raid in like fashion?
      My ComputerSystem Spec


  5. Posts : 21,470
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       27 Jul 2018 #5

    The computer has 2 bays for internal drives and there is a separate connection for the 32 GB flash drive or flash cache.
    The RAID only was broken once when I had troubleshooted a boot loop. The windows drive was removed from the problematic computer and was placed in the second bay of a computer with a different configuration and another with an identical configuration. The drive files were not able to be saved as one had read it as RAW and the other I don't remember but it may have been a conflict with two bootable drives in the same computer.

    There was Intel RST software that I had explored that allows the end user to turn off the RAID and then be able to remove the drive. The drive could be removed and then returned and the RAID restarted. This software I rarely used except to see how it functioned.

    The 1 TB storage drive has a copy of the Users folder that is 4 - 6 months old. The Macrium backup image was made 4 - 6 months ago but was on the default update settings. There was never a need until now to restore an image.

    If the image is up to date the drive can be sanitized or secure erased and a new OS can be installed with a windows 10 iso.
    If the image is not up to date then the files need to be recovered.

    So before the drive is sanitized or secure erased I am wondering how to check the Macrium image to reduce any pitfalls in the process.

    The storage drive can be moved to the second bay of a working computer.
    The other computers do not currently have Macrium.
    If it can be installed on the Windows drive how would you check to see if the storage drive is or is not up to date?
      My ComputerSystem Spec


  6. Posts : 133
    Windows 10 Pro/Education x64
       27 Jul 2018 #6

    Can you copy the macrium images to a flash drive? Once that's done, install macrium on another computer, no need to create an new iso and all that jazz, open it and plug in the flash drive. There's an option in the restore tab to preview and explore images and even to access protected areas of the OS that's backed up.
      My ComputerSystem Spec


  7. Posts : 21,470
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       27 Jul 2018 #7

    The Macrium backup image was made from a 750 GB HD and place onto a 1 TB HD. It's a guess that the image is 300 - 400 GB. The software I've not used except to make a backup image so I can read the Ten Forum tutorial on the restoration. Before the restoration how can you tell the status of the backup image on the storage drive?
      My ComputerSystem Spec


  8. Posts : 133
    Windows 10 Pro/Education x64
       27 Jul 2018 #8

    zbook said: View Post
    TBefore the restoration how can you tell the status of the backup image on the storage drive?
    I was poking around in Macrium and there is an option to verify the image during the backup. I didn't see one for verifying after the fact as you are requesting now. You can browse and explore the images directly to see if any files can be recovered from them.
      My ComputerSystem Spec

  9. Ztruker's Avatar
    Posts : 6,614
    Windows 10 Pro X64 1809 17763.134
       27 Jul 2018 #9
      My ComputersSystem Spec

  10. Caledon Ken's Avatar
    Posts : 11,197
    Windows 10 Pro x64 Build 1803
       28 Jul 2018 #10

    I think that is to verify a backup after it is taken. As zbook likely can't get to original drive (RAW) drive he can't verify backup.

    think he has to use Titetanium's previous post, install Macrium on second computer and go to restore tab. Then browse image

    Click image for larger version. 

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      My ComputerSystem Spec


 
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