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#21
Post #19: "have dsktp icon dell supp assis, but it wont come up anyway"
--- That isn't an uncommon issue.
Try again and let us know if the Dell Support Assistant logo icon shows up
--- If the computer freezes and the Dell show the icon logo shows up but the Dell brand is missing let us know
--- What that means is does it look like this?
--- Either way, "Dell engineering is aware of the issue and a solution will be included in an upcoming release."
The Dell Support Assistant logo icon looks like this
Refer to Dell SupportAssist does not respond following installation
Dell SupportAssist does not respond following installation | Dell US
--- If you are willing to try it, we can help you depending on your answers to the above comments.
On the refresh, depending on how long ago it was done, there might be a way to extract your data from a folder that contains your data but someone else would have to chime in on that; however, time is of the essence on when you did the reset. What day did you do the reset and what is the source of where you did the reset from?
--- I'm not sure but you might be able to revert back to a prior date of doing the reset.
EDIT
I removed a recommendation to check the contents of the log file in the $SysReset folder. I just checked a computer I serviced a few weeks ago and looked up their $SysReset folder: it's a very lengthy report and I don't see the value of checking it out except for an experienced person.
Last edited by MeAndMyComputer; 27 Jul 2018 at 19:55.