now Im on my little tiny laptop, looking where to buy a new one, what a mess that is. A feature I want is a lighted keyboard. Basic other stuff, dont do games,, keep any big files or important stuff. What a mess, very confusing not being sure whatthings are.
************rebooted again, now desktop came up, I have some use of cursor, see if I can try some stuff
dont know a thing about a "linux usb" thing.
clicked on addl settings, got box with red x....then later "mouse prop" window came up, didnt say "touchpad" anywhere at all.
but click touchpad at left, and at very top it has touchpad on/off......and right now it is going on/off back and forth by itself, wont stay put......the devil has taken over.
*** It was the factory "reset" I did before, I did noy mean I just restarted the comp.
Things aregoing crazy, odd windows popping up and disappearing by themselves.
*** It was the factory "reset" I did before, I did noy mean I just restarted the comp.
Things aregoing crazy, odd windows popping up and disappearing by themselves.
It’s good that you have posted your computer specs.
Your laptop is a Dell Inspiron 5559 and is only a little over a year old.
Post #3: “Just over year old, but never worked good”
--- Something tells me this is one of those "never heard of that before" kind of things.”
--- “did "reset". Waiting. So I may have caused a whole lot of work to do, and lost stuff for nothing? “
--- Do you have a warranty on the computer?
--- Did you ever call Dell for support?
--- I would consider contacting them to find out if they might be helpful.
--- I’ve seen times when they were helpful even if a warranty was non-existent or expired.
--- BTW, on the touchpad or wireless mouse, consider a USB mouse.
I see you are looking up information for another computer but don’t lose hope yet even though it’s scary.
Post #8: “asks for sign in password, but cursor won’t even move to let me get to that box to try to put one in...............
whoa.....just rebooted again and the desktop appeared without needing sign-in”
--- What’s usual for you”
--- If you are using a Microsoft account, signing in with a password is necessary.
--- If you are using local admin or standard account, signing in with a password isn’t required but that depends on how it was set-up.
--- Do you know if you have more than one account that you can sign into when you boot up?
It’s very important to know
--- Do you usually sign in with/without a password.
--- Do you have a more than one user account?
Consider the following
Try to get into Advanced Startup Options in order to get into Safe Mode with Networking.
Go through How to Boot to Advanced Startup Options in Windows 10.
Boot to Advanced Startup Options in Windows 10 | Windows 10 Tutorials
Hold the Off button down to force a shutdown down.
--- Windows 10 is supposed to boot up into Advanced Startup Options after two consecutive unexpected shutdowns that occur within two minutes of boot completion.
--- A few times I had to do that 3 times, one time I had to do that 4 times for whatever reason.
--- Take the time to follow those instructions.
--- If it works go through the option for Safe Mode with Networking
That works got to Dell’s support site for your Support for Inspiron 5559
Support for Inspiron 5559 | Manuals & documents | Dell US
Click on Diagnostics if you can even if you have to use a USB Mouse instead of the touchpad or wireless mouse
--- Let it automatically test your computer: there 2 choices, Quick test & Full test.
--- Personally, I would select Full test in a situation like yours.
I have an older Dell and it still runs as good as new.
I don’t know if Dell has this on their newer models but find out
Dell SupportAssist for PCs and tablets
Dell SupportAssist for PCs and tablets | Dell US
Get Drivers & Downloads, Scan Hardware, Clean Files, Tune Performance & Optimize Network.
--- Also includes an option to Troubleshoot my PC.
holy crap, too much for me to understand. and its out of warranty, spoke to dell not long ago about a problem, were no help. Now I went and did the other better windows reset/refresh, no help, and I cant do anything when the cursor wont do or go where I want. Looks like a dead end mess for me.
******lost stuff from doing refresh, etc,have dsktp icon dell supp assis, but it wont come up anyway. Guess I really buried myself
Last edited by ImLost; 27 Jul 2018 at 17:17.
If your touchpad mouse is jumping all over the place, do you have a USB mouse you can plug in and use? That's usually reliable and doesn't jump around the screen when things go flaky.
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