New HP 840 G5 has all the latest drivers, BIOS, and WinX updates for v 1709 WinX Pro. It is set to only download security updates. Kaspersky is always on, Defender does Periodic Scanning-
It will NOT enter sleep mode, have checked Power Options, etc.
Checked with CMD and it indicates that the firmware will not allow S1 or S2, but will allow S3
Last edited by Airider; 16 Jul 2018 at 17:44.
I now put it on battery power and as set, it went into sleep mode in 5 minutes
.... however it would not get out of sleep mode; had to physically turn off the machine with the on/off button as I have been forced to in every case so far
acpi driver issues. Is this the Out of the box install of Windows 10 or a clean install of the Microsoft Windows 10 iso?
Out of the box, it came with 1709. Let me rephrase that: the store owner and official Hp repair person took it out of the box and the pre-installed software installed 1709 (no choice allowed)
I think ALL the drivers and BIOS were now updated via HP Support Assistant, however I do not know what an acpi driver is nor if it was updated
Forgot to mention: also had problem with clicking to shutdown, had fixed THAT ....
but now ALL fixed:
Goes into Sleep mode and Wakes with mouse or keyboard (tested many times to be sure)
HERE is what works >
Power Options
power button: batt & plugged > sleep
HP Optimized:
Sleep: allow hybrid sleep > batt & plugged: On
allow wake timers: batt > disable / plugged > enable
PCI Express / Link State Power Management: batt & plugged: moderate
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