Hi, I just installed a fresh copy of windows 10 off of Microsoft website and I installed it now when ever I install software of other stuff when I restart or shutdown its all gone nothing is there that I have installed its like a new windows 10 but with out anything on it that I have installed. How can I fix's this its really bother some. That I have to keep installing stuff after restart or shutdown? Please help I'm lost. Thank you
A bit confused.....the software you are installing is "after" you did a clean install of windows 10?
Hi sorry about that. Ok I just made a fresh install of windows 10. When I try to install software, it install right but then I restart the computer or shutdown the pc it goes to my fresh copy of windows but what Iv noticed is that everything software wise is all gone like I did not install the software I have downloaded. Hop that helps
Sounds like you have two different installs of Windows on your hard drive. Any software you install, should show up in All Programs in Start.
What is in your Program Files and Program files (86) can you open those folders post a picture?
I don't have anything installed so theres really nothing to show you guys but here they are. :)
In addition to the above steps see if you can fix the problem by using a different user.
Open administrative command prompt and type or copy and paste:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) chkdsk /scan
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
5) net user test /add
6) shutdown /r
7) sign on with the new user named test
8) download and install google chrome or mozilla firefox and report the results into the thread after a reboot.
ok thank you doing those steps now :)
Hi heres what cmd as admin says. Should I start on step net user test /add
Microsoft Windows [Version 10.0.17134.165]
(c) 2018 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.17134.1
Image Version: 10.0.17134.165
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.
Stage 1: Examining basic file system structure ...
163584 file records processed.
File verification completed.
5442 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
10488 reparse records processed.
226668 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
10488 reparse records processed.
Stage 3: Examining security descriptors ...
Security descriptor verification completed.
31543 data files processed.
CHKDSK is verifying Usn Journal...
37647128 USN bytes processed.
Usn Journal verification completed.
Windows has scanned the file system and found no problems.
No further action is required.
1953479679 KB total disk space.
37898892 KB in 126450 files.
98904 KB in 31544 indexes.
0 KB in bad sectors.
329051 KB in use by the system.
65536 KB occupied by the log file.
1915152832 KB available on disk.
4096 bytes in each allocation unit.
488369919 total allocation units on disk.
478788208 allocation units available on disk.
C:\Windows\system32>
The os and disk file system look fine.
Please try the new user named test with a browser download to see if it works.
Quote
