HP laptop won't boot up after restart

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  1.    #1

    HP laptop won't boot up after restart

    All I simply did was try to reinstall Power DVD 16 and now it won't boot. Can't hit any of the F keys either. No matter what I hit, as soon as I turn it on, it goes to please wait and then keyboard selection and either troubleshoot or turn off your pc. Anybody have any ideas? I found a shortcut to get to system restore, and it fails everytime as well.
      My ComputerSystem Spec

  2.    #2

    You can access system restore by booting from a Win 10 install bootable medium via 'Repair your computer', or from the power button on the Lock screen, SHIFT + left click Restart, or via the Troubleshoot, Advanced start options which I think is what you may have done.

    I don't know what your shortcut is or does... but system restore is well known here (many comments) for being unreliable and failing when you need to use a restore point.

    This is why we so often urge people to use disk imaging routinely to give themselves a relatively easy path back to a working system- often without technical help - by restoring a previously created disk or Windows image. E.g. Macrium Reflect (free).

    If SR doesn't work, an outside chance might be to restore your registry backup (which is done offline - Windows not running).
      My ComputersSystem Spec

  3.    #3

    So one thing I just tried was a system diagnostics, and it fails on Hard Drive Short Dst check. I assume this basically means the hard drive is dead?
      My ComputerSystem Spec

  4.    #4

    Ah, sounds like it. Hope you have disk images, so you can easily restore them to a new disk..

    There are drive monitoring programs like Crystal Diskinfo, Hard Disk Sentinel, which you can have running to warn you about disk degradation.

    Otherwise, if you don't have backups, you may need to try to extract what you can from your disk.

    You can of course try other disk tests to confirm.
      My ComputersSystem Spec

  5.    #5

    I have model # 15-cb035wm, of course, doesn't have a disk drive. I know there are programs you can run off of a thumb drive to save files if I can. On the plus side, there is really only a few things I need to save, nothing too major if I lose them. Would you have any suggestions?
      My ComputerSystem Spec

  6.    #6

    Personally I'd use Kyhi's boot disk (available from the top of the Software and Apps section here). Win 10 based, with a lot of utilities. Download the iso, create a bootable flash drive e.g....

    You may know Win 10 iso's are freely downloadable and no licensing issue to clean install on a new disk.
    However, if your current build is 1709, then you would normally get 1803 now, problematic for some.
      My ComputersSystem Spec

  7.    #7

    So another quick question, I have my thumb drive but left it at home. Is it possible to create this on an external hard drive without wiping everything off of that? Again, thank you for your help.
      My ComputerSystem Spec

  8.    #8

    As written below, no. Note that the drive is cleaned and formatted.
    Personally I'd prefer to wait and not take any risk. Certainly not with data I'd not backed up in any case.

    To create a bootable disk you can use e.g. Rufus (free) or follow the instructions below.

    Whether you can do that and retain an existing partition on a disk I'll leave to you.

    Creating a bootable USB drive.

    with thanks to @NavyLCDR
    To reliably make a bootable USB flash drive from an ISO file, do this:

    Plug the drive into a USB port of a functioning Windows PC.

    Open a command prompt.
    Run diskpart.

    Once diskpart is running, enter the following commands in sequence:

    list disk
    select disk #
    - replace # with the actual disk number of the USB flash drive
    - this will erase the selected drive, make sure it is the USB flash drive!
    create part pri
    format fs=fat32 quick

    Then mount your ISO file.
    (By default you can simply right click the iso file, and click Mount. However, Mount will not be available if iso files have been associated with a different program).

    Copy all the files and folders from the mounted ISO file to the USB flash drive.

    (If stuck you can open the iso with 7-zip, a free program).

    Discussion here:
    Reinstall Windows 10 from DVD but no DVD drive[/U][/URL]
    - includes content of flash drive.
      My ComputersSystem Spec

  9.    #9

    Sounds good. I will try this hopefully in the few minutes I have tonight after I get back home. On the plus side, I still have a month left in my warranty, so i'll get it fixed regardless. I'll report back later today. Thank You!!
      My ComputerSystem Spec

  10.    #10

    If you boot your PC with Kyhi's disk, you can use e.g. HD Tune to run further tests.
    Seems an early failure...
      My ComputersSystem Spec

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