black screen on startup windows 10

  1. alexhob123's Avatar
    Posts : 66
    Microsoft Windows 10 Pro
       #1

    black screen on startup windows 10


    hi when i turn my computer on it loads up but then a blue box appears and then dissappearsand it stays on a black screen but i can still hear sounds through my headphones that i am using can someone help me please as to why this is happening also i turned it on yesterday did exactly the same but this a blue light appeared in the right corner of the screen and then stayed black again sounds were still coming out of headphones. can anyone please help me with why this is happening thanks
      My Computer

  2. alexhob123's Avatar
    Posts : 66
    Microsoft Windows 10 Pro
    Thread Starter
       #2

    black screen on startup windows 10 - YouTube

    black screen on startup windows 10 2nd vid - YouTube

    here are both video links via YouTube showing what is happening
      My Computer

  3. alexhob123's Avatar
    Posts : 66
    Microsoft Windows 10 Pro
    Thread Starter
       #3

    i loads up alright but then stays on a black screen just like in the videos something does pop up in one of them and the other one has a blue light apper on the bottom right of screen i can still here sounds though my headphones as i am not using speakers
      My Computer

  4. Try3's Avatar
    Posts : 7,611
    Windows 10 Home x64 Version 20H2 Build 19042.928
       #4

    Alex,

    What sounds do you hear? That can reveal more about what the computer is doing.

    If you were not hearing anything or seeing any evidence that anything was happening I would have suggested the initial measure that has often worked for people since Windows 7. Boot from a USB [any bootable USB] then boot normally again.
    - Don't take any action, just boot then reboot.
    - This worked for me only a few weeks ago. I booted normally and found that I was stuck on a black screen with a cursor on it. So I booted from my Windows 10 installation disk then I booted normally. The problem disappeared & has not re-occurred.

    Denis
      My Computer

  5. alexhob123's Avatar
    Posts : 66
    Microsoft Windows 10 Pro
    Thread Starter
       #5

    i think it is loading explore stuff up
      My Computer

  6. alexhob123's Avatar
    Posts : 66
    Microsoft Windows 10 Pro
    Thread Starter
       #6

    found problem cable connecting screen to computer is knackered works with hdmi cable
      My Computer

  7. Try3's Avatar
    Posts : 7,611
    Windows 10 Home x64 Version 20H2 Build 19042.928
       #7

    Alex,

    Understood. Glad it's resolved.

    Denis
      My Computer

  8. alexhob123's Avatar
    Posts : 66
    Microsoft Windows 10 Pro
    Thread Starter
       #8

    my brother fixed the cable and is now workinf
      My Computer


 

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