Cannot boot HP laptop Error Code 0xc000000f

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  1.    #11

    No idea why it's not been updating, I'd never seen the laptop until Monday when she brought it round.

    I've looked at the dismantling procedure to replace the HDD on that laptop, somewhat nervous about going that far into a laptop. Others I've done have had a readily accessible HDD, this one is buried and all but hard-wired.

    Have to think about it.
      My ComputerSystem Spec

  2.    #12

    Hmm.. that's one thing I thought about in buying this one.. almost the whole back cover comes off and getting at things is comparatively easy.
      My ComputersSystem Spec

  3.    #13

    Sad thing is that it's only a couple of years old.

    I think she said it was bought over the internet from a company she had some vouchers for. She can't remember the company though.

    I'll have a try with Macrium this evening - tennis is keeping my wife occupied...

    She is an IT trainer and stresses to her trainees to make backups of user files. The irony - and she was the first to admit it - is that she hadn't practised what she preaches. So she's very pleased that I've managed to get her data off the drive. There's so much free software out there to help secure your system, I use Macrium for disc imaging and Genie Timeline for my data files.
      My ComputerSystem Spec

  4.    #14

    Hmm - the irony is so tempting to exploit.. but best resisted.

    Programs like Hard Disk Sentinel and others can continuously monitor the state of the drive and generate an alert, hopefully in time for a graceful recovery. Which would hopefully not be necessary if a disk imaging regime were in place, of course.

    Doesn't seem old:
    HP 255 G4 review - Tech Advisor
      My ComputersSystem Spec

  5.    #15

    OK, Macrium failed with Unable to read from disc - Error code 1117 - The request could not be preformed because of an I/O device error.

    So really does look as if the HDD is borked.

    I'll ask my local friendly PC shop what they'd charge to replace the HDD, it might be worth doing that for a fairly young laptop.

    Purely out of personal interest I'll try reinstalling Windows to see what happens, she's given me the OK to do that.

    Thanks for your help, it's all good stuff and given me another set of tools for the future.
      My ComputerSystem Spec

  6.    #16

    Sounds consistent with everything. Shame you can't get it out- not expensive to replace.

    That's assuming it's the drive, of course...
      My ComputersSystem Spec



  7. Posts : 26,439
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    HP computers come with preinstalled UEFI diagnostics.
    If the computer had drivers/BIOS installed using the HP support assistant or softpaq download manager or directly from the HP website the UEFI diagnostics may have been updated.
    There are different versions and different capabilities/test depending on the version.
    There is also a version for a flash drive.

    Power on the computer and repetitively click the F2 key. This will open the BIOS UEFI diagnostics. If the default version was not updated it should have memory and HD tests. If they were updated you may have the extensive or loop until failure tests.

    If you have extensive or loop until failure tests then run in loop until failure overnight. If there are hardware problems detected by the HP UEFI diagnostics it is set by default to abort testing and post an error code. If you check the computer the next day and there are no hardware problems then the boot may be able to be troubleshooted.

    Another option is to download the HP UEFI diagnostics on a working computer to a flash drive. Then boot the problematic computer with the UEFI diagnostics to test the hardware.

    HP PC Hardware Diagnostics | HP® Official Site
    HP PCs - Testing for Hardware Failures | HP® Customer Support

    To troubleshoot the boot find several flash drives that you can format (> or = 8 GB)
    Create a bootable Windows 10 iso:
    Download Windows 10
    Find a camera or smart phone camera to take pictures of the commands and results.
    These can be posted after the hardware results.
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 14,261
    Windows 10 Pro
       #18

    That's unfortunate, registry hive corrupted because the hive is presumably located at a bad sector..
      My ComputersSystem Spec

  9.    #19

    Got into the HP tests and tried the HDD test. It failed immediately
    Click image for larger version. 

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    I've also tried recovering Windows from a recovery ISO, goes for quite a while then fails with no specific error.

    To me it's evident that the HDD is sufficiently bad as to not be worth any more time in trying to fix.

    There seems just 3 options.
    1. I try to replace the HDD
    2. Get a local PC shop to replace the HDD
    3. Get a new laptop

    The first two cases may present a problem in reinstalling a valid copy of Windows 10 Home, would a replacement drive invalidate the already licences system?

    All cases will involve getting new applications.
    Ah well. I shall break the news to her over the weekend.
      My ComputerSystem Spec


  10. Posts : 26,439
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    If the computer was updated from Windows 7 or 8 to 10 then it has a digital license.
    With a digital license replacing a HD should not be a problem.

    This link is for a major hardware change: https://support.microsoft.com/en-us/...ardware-change
    It has an activation troubleshooter in case you need it.

    If you have the files backed up then you should be able to replace the drive and restore the files.
    For an EFI partition the boot sector can be rewritten.
    For Macrium the error code 1117 can be troubleshooted.
    The boot sector and the Macrium troubleshooting would only be needed if you did not have files backed up.
      My ComputerSystem Spec


 
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