Laptop turns off & battery stuck at same percentage


  1. Posts : 4
    Windows 10 Professional
       #1

    Laptop turns off & battery stuck at same percentage


    Recently I've ran into the problem that my laptop shuts off randomly whenever its not charging and unplugged.
    First my laptop ran smoothly with no problem for an hour or so without charging then suddenly turns off.
    Now my laptop won't turn on without being charged and it turns off immediately when unplugging the charger. I've already replaced the battery so that doesn't seem to be the problem, so are there more things I could try to get my laptop working properly again? The battery says its charging aswell but that's not the case.

    Laptop turns off & battery stuck at same percentage-battery-percentage.png
      My Computer

  2. Caledon Ken's Avatar
    Posts : 20,304
    Windows 10 Pro x64 Version 1909
       #2

    Hi Configuration. Welcome to the TenForums @Configuration

    Have a look at this very recent thread. The random shut off is likely the settings in the Battery section of advance power mgmt. It also talks to battery health and even the driver.

    Laptop Startup on Battery Failure


    Ken
      My Computer


  3. Posts : 4
    Windows 10 Professional
    Thread Starter
       #3

    Caledon Ken said:
    Hi Configuration. Welcome to the TenForums @Configuration Have a look at this very recent thread. The random shut off is likely the settings in the Battery section of advance power mgmt. It also talks to battery health and even the driver. Laptop Startup on Battery Failure Ken
    I've followed the suggestions people posted on that thread but nothing solved the problem so far. I've made a short screenshot of the battery report which explains whats going on better:
    Laptop turns off & battery stuck at same percentage-battery-percentage-stuck.png

    The battery is on AC for some reason and won't charge, i've tried taking the battery out and inserting it in again while it was on AC but still no success.
      My Computer

  4. Caledon Ken's Avatar
    Posts : 20,304
    Windows 10 Pro x64 Version 1909
       #4

    Did you change the battery setting in advance power settings. It should stop it from shutting off.


    And what is the design capacity and fully charge capacity.... back to how old is battery?
      My Computer


  5. Posts : 4
    Windows 10 Professional
    Thread Starter
       #5

    Caledon Ken said:
    Did you change the battery setting in advance power settings. It should stop it from shutting off.
    Which setting there are multiple ones?
    Laptop turns off & battery stuck at same percentage-battery-settings.png

    And what is the design capacity and fully charge capacity.... back to how old is battery?
    Laptop turns off & battery stuck at same percentage-battery-capacity.png
    The battery is just two days old, I've recently replaced it with an older one.
      My Computer

  6. Caledon Ken's Avatar
    Posts : 20,304
    Windows 10 Pro x64 Version 1909
       #6

    The action ones like Critical battery action

    Those numbers look good for design and full, 45 of 48 is way more than 40%.

    See if Dell has a battery driver for your box.

    Can you look in your Windows update history and see when 1803 was installed. Could you also go to bottom of list and see if any drivers were recently install.

    Do either of these dates match when your issue started?

    I assume there are no devices in your device manager reporting issues (yellow exclamation marks)
      My Computer


  7. fireberd's Avatar
    Posts : 2,061
    Win 10
       #7

    May be an incompatibility with Win 10. Dell only supports (has drivers) for XP/Vista/Win 7

    Support for Latitude E6510 | Drivers & downloads | Dell US
      My Computers


  8. Posts : 4
    Windows 10 Professional
    Thread Starter
       #8

    Caledon Ken said:
    The action ones like Critical battery action

    Those numbers look good for design and full, 45 of 48 is way more than 40%.

    See if Dell has a battery driver for your box.

    Can you look in your Windows update history and see when 1803 was installed. Could you also go to bottom of list and see if any drivers were recently install.

    Do either of these dates match when your issue started?

    I assume there are no devices in your device manager reporting issues (yellow exclamation marks)
    The laptop only hibernates when the battery is critical or low which happens when its below 20% >
    Remember the laptop shuts off entirely all of a sudden, like the shutdown which is bad for your hard drive.
    - Which isn't the case cause the battery says its on 40% charge and its stuck at that percentage.
    - Dell does not have a battery driver for W10.
    - Windows Update 1803 was installed two weeks ago and the issue just recently popped up two days ago.
    No recent drivers install aswell.
    Laptop turns off & battery stuck at same percentage-drivers-issue.png
    These two drivers have been reporting issues for ages but couldn't be bothered to do anything about them and honestly don't think they are causing the problem im having now.

    I'm starting to believe this is becoming more of a hardware issue unfortunately
      My Computer

  9. Caledon Ken's Avatar
    Posts : 20,304
    Windows 10 Pro x64 Version 1909
       #9

    Hear you but I think I would close those down just to be sure.

    If you right click on one, then properties, Details tab, in the Properties drop down box select Hardware Id's. Cut and paste the first line from "Value" box into google and it will likely name device.


    I might create a Windows boot disk from this link and boot from it. It will be Windows but not 1803. See how battery reacts.

    Windows 10 Recovery Tools - Bootable Rescue Disk

    I might also reload the BIOS defaults. If you've made changes ensure you document before resetting. Are you running the latest BIOS. Not sating to update, just what level are you at compared to the ones available from Dell.
      My Computer


 

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