Unknown error source

  1.    23 Jun 2018 #1

    Unknown error source

    Hi there,

    I get this error every few days and I have no idea where it is coming from! I understand it is perhaps because I installed 32-bit software instead of 64? But I have no clue from what program it is coming from. Please see my attached screenshot for what I see.

    Any help would be greatly appreciated!

    Attached Thumbnails Attached Thumbnails Error.PNG  
      My ComputerSystem Spec

  2.    23 Jun 2018 #2

    You might find something useful in your Reliability History report (type Reli in Cortana's search box e.g.)

    AppcrashView (free) may also help.
      My ComputersSystem Spec

  3.    24 Jun 2018 #3

    dalchina said: View Post
    You might find something useful in your Reliability History report (type Reli in Cortana's search box e.g.)

    AppcrashView (free) may also help.
    Thank you very much, the Reliability History report showed me it was audiodg.exe :) I have updated the drivers and hopefully that will fix it!
      My ComputerSystem Spec

  4.    24 Jun 2018 #4

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  5.    14 Jul 2018 #5

    I thought I had perhaps fixed the issue but it is still happening Does anyone have any advice for me?
      My ComputerSystem Spec

  6.    14 Jul 2018 #6

    Is it still from the same source? I don't have audiodg.exe active on my PC- I see one as part of the OS, but it's not installed. From my WinSXS it looks possible it's related to AMD devices. Your graphics card is AMD apparently, as is your CPU. However it's normally the audio graph isolation process (part of the OS).

    HP 255 G2 Specs - CNET

    This is an older laptop - is it specified by HP to support Win 10?

    Find the faulting exe file, examine its properties, details. Who is the author?

    This says some useful things about audiodg.exe and might suggest some settings changes you could try to see if there's any effect.
    Fix: High CPU Usage by audiodg.exe - Appuals.com
    Last edited by dalchina; 14 Jul 2018 at 05:50.
      My ComputersSystem Spec

  7.    14 Jul 2018 #7

    Hi again, thanks for the quicky reply. Yes it's still coming from audiodg.exe. Apologies I had AMD graphics on my previous laptop. I now have Intel HD Graphics 620.

    Just seen the second part of your post. I hadn't updated what model laptop I have. I currently am using HP 250 G6. The audiodg.exe file is found in system32 and the author is Microsoft.

    From your link I have tried methods 1-4 on seperate occasions. I will try method 5 and see what happens. Thank you very much for your help.

    Click image for larger version. 

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    Last edited by Thyrez; 14 Jul 2018 at 05:40. Reason: added screenshot
      My ComputerSystem Spec

  8.    14 Jul 2018 #8

    What Is and Why Is It Running on My PC?

    Good description.

    A wild guess might suggest it's related to 3rd party audio processing. Think what programs you have installed that may provide thier own audio enhancements.
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  9. Ztruker's Avatar
    Posts : 7,047
    Windows 10 Pro X64 1809 17763.134
       14 Jul 2018 #9

    Download and run ProcessExplorer. It does not need to be installed.

    Drag-and-drop target to find an image. If you're not sure which application corresponds to which image in Process Explorer, click and drag the little gun sight icon on the Process Explorer toolbar, and drop it on any visible window to find out what process/image it is.
    Once the error message is on the screen, start ProcessExplorer and drag the target icon and drop it on the error message window. It will show the process that generated that window highlighted in blue in the PE window.

    Then use msconfig Startup (or Task Manager Startup tab) and Services tabs to find and disable that process.

    See if that gives you any more info.
      My ComputersSystem Spec

  10. Posts : 22,745
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Jul 2018 #10

    If the above step works then you are set.
    If it does not the message may appear in the log files.
    Run the beta log collector and post a zip into this thread:
    (extract > open)
    Use the text and images in this link in case there are problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
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