Tech Support suggested re-install but I'm not having problems

Spiza americana · 17 Jun 2018

My motherboard was replaced by ASUS with an identical board. After I put the new board in, I called Microsoft to re-activate. Tech support had me give them access to my computer to do it themselves. After activation, the Microsoft tech support person said that he noticed that Windows services weren't working and suggested that I re-install Windows 10. He gave instructions to do it myself and told me that I would then need to call back for a new activation number (right now I'm using my Windows 7 key).

I ended up not having time over the next few days. Since my computer was working, I kept delaying following his instructions. It has been a few weeks and my computer is working fine, I haven't noticed any problems with anything. When I go to services, there are only a few of the Automatic Startup services not running: NVIDIA WMI Provider and Intel Security Assist Helper. (My graphics card hasn't been re-installed since the motherboard replacement.)

Seven services are disabled: Open SSH Authentication Agent, Shared PC Account Manager, Remote Registry, Routing and Remote Access, Net.MSMQ Listener Adapter, Microsoft App-V Client.

Should I really go to the trouble of re-installing Windows 10 and re-activating? There was a significant Windows update since my call to tech support. Could that have corrected any problems? Does the service NVIDIA WMI Provider have something to do with my graphics card? If so, could tech support have seen that it wasn't working and not known that the card had not been re-installed?

Brink · 17 Jun 2018

Hello Spiza, and welcome to Ten Forums.

Since you're not having any issues, I wouldn't worry about it.

It's not unusual for a new build update to fix issues though.

If you should notice system issues in the future, you could try doing a repair install below to fix them to avoid doing a clean install.

Repair Install Windows 10 with an In-place Upgrade | Windows 10 Tutorials

steve757 · 17 Jun 2018

In the old days, they (the so called experts) used to tell us to reformat the hard drive and start over.
Now, when they don't know something, they tell you to reinstall the operating system.
If you system is running fine, and they think you need some services on or off, ignore them!
You'll know if that service that's off is needed (most of the time).
I would demand, from Microsoft, a new key. That's simply not fair of them.
There are less scrupulous ways around it, but you paid for it! Go get em!