Windows 10: Random Failure of keyboard and black screen

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  1.    11 Jun 2018 #21

    I did the graphics card update as a way of ruling that out, although it seems to have crapped out on the install.

    I routinely do HP support assistance (diagnostics) on CPU, HDD, OS , GPU both from Windows and BIOS level. All test come out clean??. I'll run memtest86+ tonite.

    I don't know how to interpret the log file (ie. EA 0x124) . Is there a guide or tut on it?

    J.
      My ComputerSystem Spec


  2. Posts : 20,733
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Jun 2018 #22

    There were no dump files yet for WHEA 0x124.
    They appeared in the Windows logs.
    Some of these may have been deleted using Ccleaner.

    The HP tools are good but the tools that will be used will place the hardware under stress to see if there are problems with the hardware.

    There are many many WHEA 0x124 BSOD in the Ten Forums threads. You can use the search to find them.

    Please post when the above software has been uninstalled.
    After the software has been uninstalled a crash dump will be performed to see if dump files can be generated.

    When Kaspersky is uninstalled make sure that Windows defender is turned on.



    Code:
    6/9/2018 10:56 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 100000ea
    P2: ffffa5820c068500
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\060918-34843-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-58406-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83A2.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER843F.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8519.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8539.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_100000ea_1b085ecb0477c8182de485dc56295c68d8bc048_00000000_cab_21b98632
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5557e806-bb0a-4529-8227-fd98ad1c786d
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 06/9/2018 10:56 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 100000ea
    P2: ffffa5820c068500
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\060918-34843-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-58406-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83A2.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER843F.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8519.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8539.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_100000ea_1b085ecb0477c8182de485dc56295c68d8bc048_00000000_06658548
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5557e806-bb0a-4529-8227-fd98ad1c786d
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    6/9/2018 1:05 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffff8100c23bb358
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\060918-33203-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-34953-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDAFE.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB1E.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB4C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB6C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_2570437839825795ccbbd39bfb8208f2ecc31d2_00000000_cab_0a64e0da
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e994cb78-6a3b-4e20-9892-2da6672fb051
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    6/9/2018 1:05 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffff8100c23bb358
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\060918-33203-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-34953-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDAFE.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB1E.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB4C.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB6C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_2570437839825795ccbbd39bfb8208f2ecc31d2_00000000_0474db7b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e994cb78-6a3b-4e20-9892-2da6672fb051
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    6/8/2018 10:21 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffb5862678b8f8
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\060818-34187-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-35765-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE9.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1009.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1807.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1818.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_acc5f9c9ad64494aa7c7afddfd32786eba9e281_00000000_cab_228918b3
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8ecc7fae-f211-4b5d-a3f9-585f33d6c337
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    6/8/2018 10:21 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffb5862678b8f8
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\060818-34187-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-35765-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE9.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1009.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1807.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1818.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_acc5f9c9ad64494aa7c7afddfd32786eba9e281_00000000_06751826
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 8ecc7fae-f211-4b5d-a3f9-585f33d6c337
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    6/9/2018 11:55 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffb885fc50c8f8
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\060918-33984-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-35531-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2304.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2324.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2334.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2345.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_7dc5a59cf46811a798e662b09f99e1cbddf09694_00000000_cab_0c2523bf
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: dcfdf6e1-4bf1-47db-b456-aa0d7ec6b57e
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    6/9/2018 11:55 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffb885fc50c8f8
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\060918-33984-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-35531-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2304.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2324.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2334.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2345.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_7dc5a59cf46811a798e662b09f99e1cbddf09694_00000000_06a52352
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: dcfdf6e1-4bf1-47db-b456-aa0d7ec6b57e
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0


    Code:
    Event[16475]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-06-11T13:25:05.503
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Daddio-HP-Envy
      Description: 
    A corrected hardware error has occurred.
    
    
    Component: PCI Express Upstream Switch Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    
    Bus:Device:Function: 0x3:0x0:0x2
    Vendor ID:Device ID: 0x1022:0x43B2
    Class Code: 0x30400
    
    
    The details view of this entry contains further information.

    Code:
    Event[16447]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-06-11T13:25:04.832
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Daddio-HP-Envy
      Description: 
    A corrected hardware error has occurred.
    
    
    Component: PCI Express Legacy Endpoint
    Error Source: Advanced Error Reporting (PCI Express)
    
    
    Bus:Device:Function: 0x3:0x0:0x0
    Vendor ID:Device ID: 0x1022:0x43BB
    Class Code: 0x60330
    
    
    The details view of this entry contains further information.
    Last edited by zbook; 11 Jun 2018 at 13:45.
      My ComputerSystem Spec

  3.    12 Jun 2018 #23

    Hi,

    I tried to run the Memtest86+ USB last nite but PC would not boot thru USB. It did the nite before using Memtest86 from Passmark. Same USB stick

    I made sure several times, that BIOS boot order had USB first.
    I made a bootable USB stick using the Memtest86+ app. It formatted it to Fat32. I tried same using NTFS...no good

    I tied 3 different USB sticks from 1GB to 16GB in size, all were USB 2.0???

    I'm getting to the point, given all of your analysis that I'm experiencing major hardware failures, that it's time to bite the bullet and send the PC back to HP for analysis and repair.

    My hesitation is that they will not do the type of thorough debugging that we've just begun, unless they can put it on their test rigs and find the hardware faults. But since it's still under warranty...I have nothing to loose other than downtime or possibly getting PC back from them with them saying "works for us" !!

    Thoughts?

    John
      My ComputerSystem Spec


  4. Posts : 20,733
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jun 2018 #24

    For memtest86+ version 5.01 there are steps in post #13 for the different computer environments.

    There were no dump files yet collected and that would be the next troubleshooting step.

    Getting a RMA is the easiest method.

    HP can then test the hardware and replace parts as needed.
      My ComputerSystem Spec

  5.    12 Jun 2018 #25

    Hi zBook,

    Talked to HP Support. They are sending me a box to ship it back to their repair shop. Hope they do a thorough job of test and debug.

    I appreciate all of your help...

    JOhn
      My ComputerSystem Spec

  6. Berton's Avatar
    Posts : 5,391
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       12 Jun 2018 #26

    Johnnie dr said: View Post
    Hi zBook,

    Talked to HP Support. They are sending me a box to ship it back to their repair shop. Hope they do a thorough job of test and debug.

    I appreciate all of your help...

    JOhn
    Do be aware that OEMs frequently wipe the drive in their testing process, save your data, anything that exists nowhere else.
      My ComputerSystem Spec


  7. Posts : 20,733
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jun 2018 #27

    If you reported to HP to fix any WHEA problems they should be able to check the event viewer to see that they are fixed (uncorrected and corrected).

    You are welcome.

    Before you pack it up > download and install whocrashed: http://www.resplendence.com/whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT > perform the crash dump test

    Post the whocrashed analyze results and run the beta log collector > post each into the thread.
      My ComputerSystem Spec

  8.    22 Jun 2018 #28

    UPDATE...06/22/18

    Hi Guys,

    Just got my HP Envy 750 back from HP service. pretty quick turn-around.

    I had sent a list of all my failure symptoms, plus all of the debugging data and suggestions that was provided through you and this forum, especially the info for BlkSOD that pointed to PCIExpress on MB.

    HP said they replicated the BMOD and traced issue to a bad graphic card (Radeon RX550). They replaced the card with new one.

    Only had the machine back for a few days, but so far...it is stable and working well.

    Still wonder why a dying graphic card would cause the keyboard to null out...anyway.

    Thanks for all your help on this issue.

    John
      My ComputerSystem Spec


  9. Posts : 20,733
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Jun 2018 #29

    That's great that its working and you got it back quickly and with a new graphics card.
    You are very welcome.
    Over the next few weeks there should be lots of entries in the computer log files.
    Sometime in July you can run the beta log collector and post a zip into the thread.
    The logs can then be checked for any unexpected restarts, corrected or uncorrected WHEA, graphic problems, etc.
      My ComputerSystem Spec


 
Page 3 of 3 FirstFirst 123

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