Windows 10: Windows starts and runs about 3 mins then restarts

  1.    07 Jun 2018 #1

    Windows starts and runs about 3 mins then restarts

    I just upgraded my computer including changing from an Asus M5A99FX motherboard to a Gigabyte x470 Aorus. My problem is that when I boot the computer it starts and runs windows for about 3 minutes then this message pops up:

    "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (the next line shows a completion percentage and at 100 it restarts). It then says: For more information about this issue and possible fixes, visit (and) If you call a support person, give them this info: Stop code SYSTEM_SERVICE_EXCEPTION. What failed: AsIO.sys. "

    Since it then reboots, it is an endless cycle. I found that AsIO is part of program installed by the old motherboard Asus AI Suit II which is even now showing up in the task bar . I attempted to uninstall it and now the start menu shows an Asus folder with an AI Suit subfolder but its empty. However, the icon still pops up in the task bar. but if I open it it only shows its menu which is unresponsive.

    Under Programs Files (x86) there is an Asus folder full of files including AI Suit II. I hesitate to delete them for fear that a proper uninstall is required.

    I would really appreciate it if I could get some expert advise on this.
      My ComputerSystem Spec

  2.    07 Jun 2018 #2

    I hate to tell you this but when changing hardware to a different one, you may need to perform a CLEAN WINDOWS INSTALLATION.
    That is because the hardware/drivers are different. Maybe there is a way to avoid it, but I advise doing a clean installation anyway.
    Backup your data first, by the way.
      My ComputerSystem Spec

  3.    07 Jun 2018 #3

    Well, that makes sense. Thank you for the info. I just kept my old hdd, booted my old Win10 and now suffering the consequences. I guess I'll just bite the bullet and get it done; is there a tutorial? I took a quick look here on the forum but couldn't find one.
      My ComputerSystem Spec

  4.    07 Jun 2018 #4

    When Windows installs, it takes a snapshot of your motherboard, chipset and other hardware and loads drivers specific to that hardware. If you remove the HDD and place it into a different computer, or in your case, replace the motherboard, when Windows loads it looks for that previous hardware and it usually doesn't boot, but if there are any delayed services that kick in after bootup that aren't on this hardware, it will fail.
    As stated, a Clean Install is what is necessary to get the correct drivers and services installed for your new hardware.
      My ComputerSystem Spec

  5.    07 Jun 2018 #5

    I'll do the clean install. Can you suggest a good to tutorial for clean install for the novice?
      My ComputerSystem Spec

  6.    07 Jun 2018 #6

    You don't really need a tutorial. It's a very simple process, especially if you prep ahead of time.

    1. Use a working computer to make a bootable flash drive with the Media Creation Tool on a working computer. Test it!
    2. Download all your necessary drivers, or at the very least, network drivers, to the same or a different flash drive.
    3. Backup any important data off of the drive.
    4. Boot from the Windows 10 flash drive and follow the prompts.
      My ComputerSystem Spec

  7.    07 Jun 2018 #7

    Thanks again. I'm off to re-install.
      My ComputerSystem Spec

  8.    07 Jun 2018 #8

    I was reading this part of your problem and wondering if you need to first pull the cmos battery to reset bios the MB that you changed
      My ComputerSystem Spec

  9.    08 Jun 2018 #9

    ronf1011 said: View Post
    I was reading this part of your problem and wondering if you need to first pull the cmos battery to reset bios the MB that you changed
    He changed to complete new system, from Bulldozer to Ryzen which are very much different. At it's minimum it was MB + CPU + RAM change. Such an upgrade practically screams for clean OS install.
    There is another way to do it though, uninstalling all drivers pertaining to old parts before final shutdown to change parts and having wired access to internet during first BOOT to new system. That gives OS an (almost) clean slate to start with and pull new drivers from internet.
    Less sure way (which I did few times) is to do "In place upgrade" to old disk in new HW build.
      My ComputersSystem Spec


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