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  1. Joined : Aug 2015
    Posts : 6
    windows
       01 Aug 2015 #1

    need help logging on to windows/ the other user


    hello i have been having some bad luck with my laptop after updating to windows 10, i have finshed updating it and now im on the log on screen and now every time i try to but my log in it does not work, does anyone know about if you do how do i fix. if you dont under stand i well put it in slowly

    1. im on the log on screen

    2. i try to log in

    3. fails to log in "the user name or passowrd is incorrect. try again"

    4. i know its right but is playing up on me plz email me if you know how to fix

    Thank you. NOT YET FIXED
      My System SpecsSystem Spec


  2. Joined : Dec 2013
    Cheshire, England
    Posts : 1,422
    Windows 10 Pro x64
       01 Aug 2015 #2

    Hi and Welcome to TenForums,

    When someone can offer help they will post it here, you are best off removing your email address from your post.

    Regards,
    Jamie
      My System SpecsSystem Spec

  3.    01 Aug 2015 #3

    After typing in your password, did you check if it was right. (Eye icon)

    I just ask this, because I don't know from which country you are from. Maybe you have a different key layout.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 6
    windows
       01 Aug 2015 #4

    Rudy Mas said: View Post
    After typing in your password, did you check if it was right. (Eye icon)

    I just ask this, because I don't know from which country you are from. Maybe you have a different key layout.
    its all right the password and user name its just not working
      My System SpecsSystem Spec

  5.    01 Aug 2015 #5

    Do you use a local account or a Microsoft login account.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 6
    windows
       01 Aug 2015 #6

    Rudy Mas said: View Post
    Do you use a local account or a Microsoft login account.
    don't know but i tried both. i had windows 8.1 and that should be the same
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 6
    windows
       01 Aug 2015 #7

    and i did reset my laptop.

    i have a microsoft account but that is not logging in
      My System SpecsSystem Spec

  8.    01 Aug 2015 #8

    You can always check your login at www.live.com. If this works, you should be able to login with it on your Win10 system.

    The only other thing I can think about, is maybe that you don't have a network/internet connection on that particular system. I never had this problem, so I don't know if you need to have an internet connection the first time you logon with your Microsoft account, but I assume it has to check your settings somewhere before it accepts you login in this way.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 6
    windows
       01 Aug 2015 #9

    Rudy Mas said: View Post
    You can always check your login on www.live.com. If this works, you should be able to login with it on your Win10 system.

    The only other thing I can think about, is maybe that you don't have a network/internet connection on that particular system. I never had this problem, so I don't know if you need to have an internet connection the first time you logon with your Microsoft account, but I assume it has to check your settings somewhere before it accepts you login in this way.
    ok can you tell me this.

    do i need internet to sign in

    do i use my microsoft account. (Xbox one account or just the microsoft account)
      My System SpecsSystem Spec

  10.    01 Aug 2015 #10

    XKingLordX said: View Post
    ok can you tell me this.

    do i need internet to sign in

    do i use my microsoft account. (Xbox one account or just the microsoft account)
    I think you need to logon with your Microsoft account. (I don't have a Xbox account, so I can't be sure about this.)

    If you have never logged on before on this particular system, you do need an Internet connection. Afterwards, it isn't a problem.

    You could always use the utilman.exe trick to force your way into your system. (Google is your best friend here. )
      My System SpecsSystem Spec


 
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