Windows 10: windows 10 black screen


  1. Posts : 9
    windows 10 home
       25 May 2018 #1

    windows 10 black screen


    I just bought a new hp 570-p023 desktop with windows 10 home. Sometimes at startup it starts with a black screen I've tried everything i know and i can't get it to a log on screen. after turning power on and off many times it has finally booted up. What can i do to fix this?
      My ComputerSystem Spec

  2.    25 May 2018 #2

    YMMV but first I would call HP support. If you bought it locally, take it back for repair or replacement. ?
      My ComputerSystem Spec


  3. Posts : 562
    Win 10 Pro, 18219 (Skip) 64bit
       25 May 2018 #3

    yaj1 said: View Post
    I just bought a new hp 570-p023 desktop with windows 10 home. Sometimes at startup it starts with a black screen I've tried everything i know and i can't get it to a log on screen. after turning power on and off many times it has finally booted up. What can i do to fix this?

    Sometimes or has it ever worked properly ? Have you added any software ?
      My ComputerSystem Spec


  4. Posts : 9
    windows 10 home
    Thread Starter
       25 May 2018 #4

    This is the second one I've had in less than a week. The first one crashed during setup. I got it replaced with this one. It did once or twice then it was ok. But today it did it and I had to turn the power off and on a dozen times before it would finally give me a log-on screen.
      My ComputerSystem Spec

  5.    25 May 2018 #5

    You should not have to do anything with a new computer, if it is failing t boot, and you have had it for less then one month, take it back and get another one. If it has been longer then a month, you will have to send it into to HP.
    Unless you are installing something that is making it crash then that is on you.
      My ComputerSystem Spec


  6. Posts : 562
    Win 10 Pro, 18219 (Skip) 64bit
       25 May 2018 #6

    Did you add any software ?

    Purchase from a reputable dealer ? New or refurbished new ?

    Regardless, demand another computer unless you have installed software which may be causing the issue.
      My ComputerSystem Spec


  7. Posts : 9
    windows 10 home
    Thread Starter
       25 May 2018 #7

    windows 10 black screen


    It is brand new. Sealed in the box. I have not installed anything. Just added several shortcuts to sites i hoped would help me find a solution. My old desktop crashed while installing automatic updates. I could never get it to boot in any fashion to recovery anything. Not even with a windows startup disk. I bought another desktop with windows 10 and it crashed during initial setup. I got it replaced with this one and now i"m having boot problems. I've used HP products almost ever since they started and always with windows OS. But i am very frustrated especially with windows 10.
      My ComputerSystem Spec


 

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