Windows 10: Error 6008 - Computer freezing

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  1. ouhlala's Avatar
    Posts : 30
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       11 Aug 2018 #31

    zbook said: View Post
    There was a BSOD yesterday that was not reported in the thread.
    Had you see the BSOD window with bugcheck?
    There was a misbehaving driver identified in the debugging.
    The bugcheck was 9C.

    1) Find a replacement driver for: rt640x64.sys Realtek PCIe GbE Family Controller
    The first choice for drivers in the computer or motherboard manufacturer.
    If a driver is not available the next best choice is the component manufacturer's website
    2) Uninstall the driver using device manager
    3) install the new driver

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    4) Whenever there is a BSOD run the BETA log collector and post a new zip into the thread:
    https://www.tenforums.com/attachment...-v2-beta10.zip

    5) If there is freezing after the driver change the next step will be stress testing.


    Code:
    rt640x64     Realtek RT640 NT Drive Realtek RT640 NT Drive Kernel        Manual     Running    OK         TRUE        FALSE        4,096             970,752     0          3/28/2018 2:18:06 AM   C:\WINDOWS\system32\drivers\rt640x64.sys         8,192

    Code:
    10/08/2018 11:00	Windows Error Reporting	Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal_3D, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 221b7c0b-35ec-4b92-b7c2-c27dfe68d6a3
    
    Problem signature:
    P1: 141
    P2: ffffa4860b829010
    P3: fffff80a63bf0700
    P4: 0
    P5: 24d0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180810-1759.dmp
    \\?\C:\Windows\TEMP\WER-1910343-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83AA.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83BA.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83B9.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83CA.tmp.txt
    \\?\C:\Windows\Temp\WERE4F5.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_b4bd535add509ca7c6982cb1d4957bb28974f3d6_00000000_cab_276df39a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c10ae6c5-8f4e-4eff-be47-3e9fffe3fafe
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    10/08/2018 7:55	Windows Error Reporting	Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal_DmaCopy0, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: f1545f23-4634-4c16-829e-5b239fad1f07
    
    Problem signature:
    P1: 141
    P2: ffffc2834de394a0
    P3: fffff80b3c3d0700
    P4: 0
    P5: 4
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180810-1452.dmp
    \\?\C:\Windows\TEMP\WER-1636296-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2905.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2973.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2976.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2997.tmp.txt
    \\?\C:\Windows\Temp\WER70B9.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_a2283d9e34dec0c758b1fa1fd1baf8f0aa7b992_00000000_cab_149378e5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 38e36ace-b2ce-4691-abbf-3587e05e96ae
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    Name	[00000001] Realtek PCIe GbE Family Controller
    Adapter Type	Ethernet 802.3
    Product Type	Realtek PCIe GbE Family Controller
    Installed	Yes
    PNP Device ID	PCI\VEN_10EC&DEV_8168&SUBSYS_200F1043&REV_15\4&3746AC57&0&00E3
    Last Reset	11/08/2018 14:36
    Index	1
    Service Name	rt640x64
    IP Address	Not Available
    IP Subnet	Not Available
    Default IP Gateway	Not Available
    DHCP Enabled	Yes
    DHCP Server	Not Available
    DHCP Lease Expires	Not Available
    DHCP Lease Obtained	Not Available
    MAC Address	‪60:45:CB:BD:61:C2‬
    I/O Port	0x0000D000-0x0000D0FF
    Memory Address	0xDF204000-0xDF204FFF
    Memory Address	0xDF200000-0xDF203FFF
    IRQ Channel	IRQ 4294967293
    Driver	c:\windows\system32\drivers\rt640x64.sys (10.27.511.2018, 1,06 MB (1.106.256 bytes), 30/06/2018 17:49)
    Code:
    rt640x64	Realtek RT640 NT Driver	c:\windows\system32\drivers\rt640x64.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No
    Code:
    rt640x64.sys Wed Mar 28 00:18:06 2018 (5ABB41AE)
    Not really sure about the BSOD I get, probably because I did a screenshot of a game and it multiplied the resolution to 9x original resolution and the llaptop cant take it so it froze and i restarted the laptop.
    Reinstalled the driver, I will give update in a few days/weeks if it happen again or not.
      My ComputerSystem Spec

  2. ouhlala's Avatar
    Posts : 30
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       21 Aug 2018 #32

    Just after i quit Overwatch, a BSOD showed up. (Today)
    So I decided to run the beta tool. I think it's something to do with Graphics driver? I have the latest tho..
    SMQ (2018-08-21 15 47).zip
      My ComputerSystem Spec


  3. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Aug 2018 #33

    The bsod mini dump debugging displayed: VIDEO_TDR_FAILURE (116)

    Perform the following steps:

    1) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a one drive or drop box share link into the thread
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 08/21/2018 15:40:31
    Size on disk: 688 MB

    2) Open device manager > click view > show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post an image into the thread

    3) This device was displayed as a problem device:
    TunnelBear Adapter V9 ROOT\NET\0000 This device is disabled.

    4) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    5) re-install the Nvidia GPU driver from the Asus or the Nvidia website
    The Asus website is preferred if available.
    6) If the Nvidia website is used make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks


    Code:
    8/10/2018 11:00 AM Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal_3D, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 221b7c0b-35ec-4b92-b7c2-c27dfe68d6a3
    
    Problem signature:
    P1: 141
    P2: ffffa4860b829010
    P3: fffff80a63bf0700
    P4: 0
    P5: 24d0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180810-1759.dmp
    \\?\C:\Windows\TEMP\WER-1910343-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83AA.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83BA.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83B9.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83CA.tmp.txt
    \\?\C:\Windows\Temp\WERE4F5.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_b4bd535add509ca7c6982cb1d4957bb28974f3d6_00000000_cab_276df39a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c10ae6c5-8f4e-4eff-be47-3e9fffe3fafe
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    8/10/2018 7:55 AM Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal_DmaCopy0, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: f1545f23-4634-4c16-829e-5b239fad1f07
    
    Problem signature:
    P1: 141
    P2: ffffc2834de394a0
    P3: fffff80b3c3d0700
    P4: 0
    P5: 4
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180810-1452.dmp
    \\?\C:\Windows\TEMP\WER-1636296-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2905.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2973.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2976.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2997.tmp.txt
    \\?\C:\Windows\Temp\WER70B9.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_a2283d9e34dec0c758b1fa1fd1baf8f0aa7b992_00000000_cab_149378e5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 38e36ace-b2ce-4691-abbf-3587e05e96ae
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    Name NVIDIA GeForce GTX 1050
    PNP Device ID PCI\VEN_10DE&DEV_1C8D&SUBSYS_15E01043&REV_A1\4&206BFE2D&0&0008
    Adapter Type GeForce GTX 1050, NVIDIA compatible
    Adapter Description NVIDIA GeForce GTX 1050
    Adapter RAM (2,147,483,648) bytes
    Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_58709d9ce00834a8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_58709d9ce00834a8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_58709d9ce00834a8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_58709d9ce00834a8\nvldumdx.dll
    Driver Version 24.21.13.9882
    INF File oem57.inf (Section194 section)
    Color Planes Not Available
    Color Table Entries Not Available
    Resolution Not Available
    Bits/Pixel Not Available
    Memory Address 0xDE000000-0xDEFFFFFF
    Memory Address 0xC0000000-0xCFFFFFFF
    Memory Address 0xD0000000-0xD1FFFFFF
    IRQ Channel IRQ 4294967290
    Driver c:\windows\system32\driverstore\filerepository\nvami.inf_amd64_58709d9ce00834a8\nvlddmkm.sys (24.21.13.9882, 16.41 MB (17,211,376 bytes), 8/10/2018 6:07 PM)
    Code:
    nvlddmkm nvlddmkm c:\windows\system32\driverstore\filerepository\nvami.inf_amd64_58709d9ce00834a8\nvlddmkm.sys Kernel Driver Yes Manual Running OK Ignore No Yes
    Code:
    nvlddmkm.sys Mon Jul 30 10:36:18 2018 (5B5F4C92)
    Code:
    nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Running    OK         TRUE        FALSE        7,450,624         7,274,496   0          7/31/2018 12:36:18 AM  C:\Windows\system32\DriverStore\FileRepository\n 36,864
      My ComputerSystem Spec

  4. ouhlala's Avatar
    Posts : 30
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       21 Aug 2018 #34

    Ok, I will do it slowly.

    Here is for the step 1: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    I only found this suspicious mark on this driver:
    Click image for larger version. 

Name:	step2.jpg 
Views:	1 
Size:	172.9 KB 
ID:	200327
    What do I do with this driver? TunnelBear is a VPN btw.
      My ComputerSystem Spec


  5. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Aug 2018 #35

    1) The memory dump debugging displayed an additional hardware driver involved in the BSOD crash.

    2) Uninstall Igdkmd64.sys (IGFX Intel GPU drivers)
    3) Reinstall igdkmd64.sys
    The Asus website is preferred as the source for all drivers.
    If the driver is available on the Asus website please update the driver and then perform windows updates.
    ROG GL553VD Driver & Tools | Laptops | ASUS USA

    Updating a driver. - Microsoft Community

    4) To fix listings in device manager:
    https://www.howtogeek.com/193798/how...evice-manager/
    How to easily find drivers for Unknown Devices in Windows | PCWorld



    Code:
    Name Intel(R) HD Graphics 630
    PNP Device ID PCI\VEN_8086&DEV_591B&SUBSYS_15E01043&REV_04\3&11583659&0&10
    Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description Intel(R) HD Graphics 630
    Adapter RAM 1.00 GB (1,073,741,824 bytes)
    Installed Drivers C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e328441500a1789d\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e328441500a1789d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e328441500a1789d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e328441500a1789d\igd12umd64.dll
    Driver Version 21.20.16.4599
    INF File oem13.inf (iKBLD_w10_DS section)
    Color Planes Not Available
    Color Table Entries 4294967296
    Resolution 1920 x 1080 x 60 hertz
    Bits/Pixel 32
    Memory Address 0xDD000000-0xDDFFFFFF
    Memory Address 0xB0000000-0xBFFFFFFF
    I/O Port 0x0000F000-0x0000F03F
    IRQ Channel IRQ 4294967291
    Driver c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_e328441500a1789d\igdkmd64.sys (21.20.16.4599, 10.55 MB (11,062,752 bytes), 6/30/2018 5:13 PM)
    Code:
    igdkmd64.sys Wed Feb  1 15:50:46 2017 (58927456)
    Code:
    igfx igfx c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_e328441500a1789d\igdkmd64.sys Kernel Driver Yes Manual Running OK Ignore No Yes
    Code:
    igfx         igfx                   igfx                   Kernel        Manual     Running    OK         TRUE        FALSE        20,480            5,656,576   0          2/2/2017 6:50:46 AM    C:\Windows\system32\DriverStore\FileRepository\i 8,192
      My ComputerSystem Spec

  6. ouhlala's Avatar
    Posts : 30
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       21 Aug 2018 #36

    Ok, i have reinstalled both Nvidia and Intel GPU drivers. I will give updates as soon as possible.
    Thanks for the guide!
      My ComputerSystem Spec


  7. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Aug 2018 #37

    Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM | Windows 10 Tutorials
      My ComputerSystem Spec

  8. ouhlala's Avatar
    Posts : 30
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       24 Aug 2018 #38

    I haven't done memtest because i'm busy lately but it happened again just today so i collected the log again
    SMQ (2018-08-24 15 12).zip
      My ComputerSystem Spec


  9. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Aug 2018 #39

    ouhlala said: View Post
    I haven't done memtest because i'm busy lately but it happened again just today so i collected the log again
    SMQ (2018-08-24 15 12).zip

    What does the it refer to?
    freeze
    crash
    bsod

    There were no dump files collected by the log collector.
    The logs displayed the last bsod on 8/21/2018
    When possible please run the memtest86+ version 5.01 testing and post image(s) of the test results for 8 or more passes into the thread.
    Memtest86+ - Advanced Memory Diagnostic Tool
      My ComputerSystem Spec

  10. ouhlala's Avatar
    Posts : 30
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       24 Aug 2018 #40

    zbook said: View Post
    What does the it refer to?
    freeze
    crash
    bsod

    There were no dump files collected by the log collector.
    The logs displayed the last bsod on 8/21/2018
    When possible please run the memtest86+ version 5.01 testing and post image(s) of the test results for 8 or more passes into the thread.
    Memtest86+ - Advanced Memory Diagnostic Tool
    Sorry, it is the freeze that happened, along with the buzzing noise. I will do the memtest tonight
      My ComputerSystem Spec


 
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