Windows 10: Error 6008 - Computer freezing

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  1. Posts : 19,226
    windows 10 professional version 1607 build 14393.969 64 bit
       5 Days Ago #21

    The logs had events displaying BSOD and unexpected restarts.
    The bugchecks were 3B and 119.
    There were no dump files collected by the log collectors.

    1) download and install Everything
    2) search for: win32k.sys-20180724-1138.dmp 7/24/2018 11:41:55 AM 995.09
    3) zip the file > post a one drive or drop box share link into this thread

    4) Open administrative command prompt and type or copy and paste:
    5) sfc /scannow
    6) dism /online /cleanup-image /restorehealth
    7) chkdsk /scan
    8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    9) Make sure that there is no over clocking while troubleshooting.

    10) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date American Megatrends Inc. GL553VD.306, 02/01/2018


    11) Upgrade the BIOS: GL553VD.306 > 307
    Version 307
    2018/08/023.54 MBytes
    BIOS: 307
    Improve System Stability
    https://www.asus.com/us/Laptops/ROG-...Desk_Download/

    12) To ensure that there are no improper bios settings please reset the bios.
    13) Sometimes there can be failure to boot after resetting the bios.
    14) Backup the computer files to another drive or to the cloud.
    15) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    16) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how...bios-settings/
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    17) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    18) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    19) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)





    Code:
    11/07/2018 12:58	Windows Error Reporting	Fault bucket 0x3B_ks!CKsNotification::UpdateCameraStreamingConsent, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: ba916c4b-e0cc-4c56-8377-0df05ea0f410
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8032daf4c50
    P4: ffffe38e2214eaa0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\071118-60125-01.dmp
    \\?\C:\Windows\TEMP\WER-499828-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD678.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD679.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD6B6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD6C7.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_9bedcf411043ede37212f74de5baf225e3d21ba8_00000000_cab_223c1c4b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 93c56b21-1ca7-42b4-8db7-fbd85bd34c40
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    14/07/2018 9:38	Windows Error Reporting	Fault bucket 0x119_2_DRIVER_FAILED_SUBMIT_COMMAND_dxgmms2!VidSchiSendToExecutionQueue, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: a0b4ddcb-2d98-46cd-bc41-767a56f02af3
    
    Problem signature:
    P1: 119
    P2: 2
    P3: ffffffffc000000d
    P4: ffff9d0aa92ff860
    P5: ffff8c82693bc310
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\071418-34031-01.dmp
    \\?\C:\Windows\TEMP\WER-268562-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E49.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E4A.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5EB6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5ED6.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_119_67a055e3c170712e4958d18deb231a7c66c328c_00000000_cab_2678cca3
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 1ec87b0f-f31f-4293-b06b-08cfc0a63f20
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    11/07/2018 12:58	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8032daf4c50
    P4: ffffe38e2214eaa0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\071118-60125-01.dmp
    \\?\C:\Windows\TEMP\WER-499828-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD678.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD679.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD6B6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD6C7.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_9bedcf411043ede37212f74de5baf225e3d21ba8_00000000_cab_036fd6c6
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 93c56b21-1ca7-42b4-8db7-fbd85bd34c40
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    14/07/2018 9:38	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 119
    P2: 2
    P3: ffffffffc000000d
    P4: ffff9d0aa92ff860
    P5: ffff8c82693bc310
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\071418-34031-01.dmp
    \\?\C:\Windows\TEMP\WER-268562-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E49.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E4A.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5EB6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5ED6.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_119_67a055e3c170712e4958d18deb231a7c66c328c_00000000_cab_036c5ed5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 1ec87b0f-f31f-4293-b06b-08cfc0a63f20
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
      My ComputerSystem Spec


  2. Posts : 21
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       5 Days Ago #22

    @zbook,
    I am currently compiling the file I needed. Where can I find the dmp file? I am lost.
    also, in step 1 what should I download and install? What is everything?
    I took advice from my friend to use Defraggler to defrag the files for a while.

    I'm too scared to update BIOS by myself. Should I go meet a technician?
    Last edited by ouhlala; 5 Days Ago at 01:16.
      My ComputerSystem Spec


  3. Posts : 19,226
    windows 10 professional version 1607 build 14393.969 64 bit
       5 Days Ago #23

    Everything software is a very fast way to find anything on the computer.
    It will index everything on internal and external drives.
    It can be set to start on the boot or only have it launch when you need it.
    This is a link: voidtools

    Many years ago with old hardware there were problems with BIOS upgrades.
    Rarely do I see a thread where someone had problems.

    If you want to be extra cautious you can backup all the computer files with either or both:
    a) copy and paste the USERS folder or individual users folders to another drive.
    b) make a backup image using Macrium
    This way all of the files are protected.

    Copy and paste this into everything search: win32k.sys-20180724-1138.dmp
    If it appears then zip and post a one drive or drop box share link into the thread
      My ComputerSystem Spec


  4. Posts : 21
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       5 Days Ago #24

    zbook said: View Post
    Everything software is a very fast way to find anything on the computer.
    It will index everything on internal and external drives.
    It can be set to start on the boot or only have it launch when you need it.
    This is a link: voidtools

    Many years ago with old hardware there were problems with BIOS upgrades.
    Rarely do I see a thread where someone had problems.

    If you want to be extra cautious you can backup all the computer files with either or both:
    a) copy and paste the USERS folder or individual users folders to another drive.
    b) make a backup image using Macrium
    This way all of the files are protected.

    Copy and paste this into everything search: win32k.sys-20180724-1138.dmp
    If it appears then zip and post a one drive or drop box share link into the thread

    Okay so if I update the BIOS, The only drive that will be affected is the drive with my windows settings (C:)?


    Here is the dump: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Here is step 4 - 8
    Code:
    Microsoft Windows [Version 10.0.17134.191]
    (c) 2018 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1
    
    Image Version: 10.0.17134.191
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.
    
    Stage 1: Examining basic file system structure ...
      218880 file records processed.
    File verification completed.
      9012 large file records processed.
      0 bad file records processed.
    
    Stage 2: Examining file name linkage ...
      12847 reparse records processed.
      289906 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      12847 reparse records processed.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      35514 data files processed.
    CHKDSK is verifying Usn Journal...
      38716952 USN bytes processed.
    Usn Journal verification completed.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     259332095 KB total disk space.
      55202012 KB in 163209 files.
        112500 KB in 35515 indexes.
             0 KB in bad sectors.
        335939 KB in use by the system.
         65536 KB occupied by the log file.
     203681644 KB available on disk.
    
          4096 bytes in each allocation unit.
      64833023 total allocation units on disk.
      50920411 allocation units available on disk.
    Here is step 17-18
    Click image for larger version. 

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ID:	198776
    Click image for larger version. 

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ID:	198777
    Click image for larger version. 

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ID:	198778
      My ComputerSystem Spec


  5. Posts : 19,226
    windows 10 professional version 1607 build 14393.969 64 bit
       5 Days Ago #25

    The bugcheck was AB.
    There was no definitive driver identified in the debugging.


    For startup and recovery system failure:
    a) uncheck automatically restart
    b) reboot

    When there is a BSOD with automatically restart unchecked you should see a BSOD window with bugcheck and : (
    Sometimes it may display a misbehaving driver in the form *.sys
    If you witness the beginning of the BSOD it may display a % counter.
    If you see it make sure that you allow it to rise to 100% before rebooting so that there is sufficient time to create the dump file.
    It is easy to miss computer crashes or unexpected reboots if automatically restart is checked.
    With this box unchecked you should now see the BSOD window and no restart.
    This alerts you that something needs troubleshooting.

    For the BIOS many years ago with old systems the BIOS could be "bricked". This can still happen but the likelihood is very small nowadays with the different types of BIOS. It comes with a however though as there are no guarantees. So it's always best to have files backed up and prepared for anything unexpected.

    The website had problems today for everyone.
    It appears to be fixed now.
      My ComputerSystem Spec


  6. Posts : 21
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       5 Days Ago #26

    Ok i just updated my BIOS to 307, i will give updates in the next few days/weeks. Hopefully it is fixed by then 🤦
      My ComputerSystem Spec


  7. Posts : 21
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       4 Days Ago #27

    Update on the situation: It recently happened again (in fact, just now, i'm typing on my phone rn and my laptop is still stand by freezing right beside me)
    Still NO BSOD, buzzing noise for a while (i had a game open) then it froze.

    Should i ask about the PSU in the service center? Im lost again.
      My ComputerSystem Spec


  8. Posts : 19,226
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Days Ago #28

    Run the BETA log collector and post a zip into the thread.
      My ComputerSystem Spec


  9. Posts : 21
    Windows 10 Pro 64-bit Version 1803 (10.0, Build 17134.191)
    Thread Starter
       4 Days Ago #29

    Here's the file:
    SMQ (2018-08-11 14 49).zip

    If nothing wrong is found then I will assume that the problem is in the hardware..
      My ComputerSystem Spec


  10. Posts : 19,226
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Days Ago #30

    There was a BSOD yesterday that was not reported in the thread.
    Had you see the BSOD window with bugcheck?
    There was a misbehaving driver identified in the debugging.
    The bugcheck was 9C.

    1) Find a replacement driver for: rt640x64.sys Realtek PCIe GbE Family Controller
    The first choice for drivers in the computer or motherboard manufacturer.
    If a driver is not available the next best choice is the component manufacturer's website
    2) Uninstall the driver using device manager
    3) install the new driver

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    4) Whenever there is a BSOD run the BETA log collector and post a new zip into the thread:
    https://www.tenforums.com/attachment...-v2-beta10.zip

    5) If there is freezing after the driver change the next step will be stress testing.


    Code:
    rt640x64     Realtek RT640 NT Drive Realtek RT640 NT Drive Kernel        Manual     Running    OK         TRUE        FALSE        4,096             970,752     0          3/28/2018 2:18:06 AM   C:\WINDOWS\system32\drivers\rt640x64.sys         8,192

    Code:
    10/08/2018 11:00	Windows Error Reporting	Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal_3D, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 221b7c0b-35ec-4b92-b7c2-c27dfe68d6a3
    
    Problem signature:
    P1: 141
    P2: ffffa4860b829010
    P3: fffff80a63bf0700
    P4: 0
    P5: 24d0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180810-1759.dmp
    \\?\C:\Windows\TEMP\WER-1910343-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83AA.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83BA.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83B9.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER83CA.tmp.txt
    \\?\C:\Windows\Temp\WERE4F5.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_b4bd535add509ca7c6982cb1d4957bb28974f3d6_00000000_cab_276df39a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c10ae6c5-8f4e-4eff-be47-3e9fffe3fafe
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    10/08/2018 7:55	Windows Error Reporting	Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal_DmaCopy0, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: f1545f23-4634-4c16-829e-5b239fad1f07
    
    Problem signature:
    P1: 141
    P2: ffffc2834de394a0
    P3: fffff80b3c3d0700
    P4: 0
    P5: 4
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20180810-1452.dmp
    \\?\C:\Windows\TEMP\WER-1636296-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2905.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2973.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2976.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2997.tmp.txt
    \\?\C:\Windows\Temp\WER70B9.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_a2283d9e34dec0c758b1fa1fd1baf8f0aa7b992_00000000_cab_149378e5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 38e36ace-b2ce-4691-abbf-3587e05e96ae
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    Name	[00000001] Realtek PCIe GbE Family Controller
    Adapter Type	Ethernet 802.3
    Product Type	Realtek PCIe GbE Family Controller
    Installed	Yes
    PNP Device ID	PCI\VEN_10EC&DEV_8168&SUBSYS_200F1043&REV_15\4&3746AC57&0&00E3
    Last Reset	11/08/2018 14:36
    Index	1
    Service Name	rt640x64
    IP Address	Not Available
    IP Subnet	Not Available
    Default IP Gateway	Not Available
    DHCP Enabled	Yes
    DHCP Server	Not Available
    DHCP Lease Expires	Not Available
    DHCP Lease Obtained	Not Available
    MAC Address	‪60:45:CB:BD:61:C2‬
    I/O Port	0x0000D000-0x0000D0FF
    Memory Address	0xDF204000-0xDF204FFF
    Memory Address	0xDF200000-0xDF203FFF
    IRQ Channel	IRQ 4294967293
    Driver	c:\windows\system32\drivers\rt640x64.sys (10.27.511.2018, 1,06 MB (1.106.256 bytes), 30/06/2018 17:49)
    Code:
    rt640x64	Realtek RT640 NT Driver	c:\windows\system32\drivers\rt640x64.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No
    Code:
    rt640x64.sys Wed Mar 28 00:18:06 2018 (5ABB41AE)
      My ComputerSystem Spec


 
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