Windows 10: Serious problem after upgrade to 1803

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  1. Posts : 19,871
    windows 10 professional version 1607 build 14393.969 64 bit
       04 May 2018 #11

    The logs displayed that the upgrade from 1709 to 1803 failed.
    The current operating system is: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release_svc_escrow_im.180415-0955)


    Some of the problems noted in the logs were:
    a) drive file system corruption
    b) Windows failed fast startup
    c) a device attached to the computer was malfunctioning
    d) There were no mini dumps but the logs displayed BSOD with bugchecks 101 and 4E

    Perform the following steps:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) chkdsk /x /f /r /v C:

    C:\Windows\system32>chkdsk /x /f /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    This may take many hours so plan to run overnight.

    Use the information in this link to find the chkdsk report in the event viewer. Copy and paste > notepad > post a one drive or drop box share link into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Tutorials

    6) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    7) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    8) Run HD Tune:
    http://www.hdtune.com/
    Post images into the thread for test results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    9) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 12 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials

    10) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Tutorials

    11) Open disk management > widen two columns: status and volume > make sure the text in each row is not cut off > use the Microsoft snipping tool to make an image > post a one drive or drop box share link into the thread
    Disk Management - How to Post a Screenshot of Windows 10 Tutorials

    12) Download and install: Minitool partition wizard > post an image into the thread
    MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com

    13) Download and install: Everything
    voidtools

    14) Use Everything search to find any of the Panther logs:
    PANTHER logs
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup
    Setupapi.offline.log

    Use 7zip or winzip to organize the found Panther logs and post a one drive or drop box share link into the thread

    15) Indicate any antivirus product used since the last Windows upgrade (always on or manual)
    16) Indiacate any drive encryption software used since the last Windows upgrade

    17) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free

    18) Place the backup image onto another drive or into the cloud

    19) In the left lower corner search type: Windows updates > click on update history > post an image into the thread

    20) Create a bootable Windows 10 iso:
    Download Windows 10

    21) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, docking station, port replicator, etc.)
    https://www.tenforums.com/profile.php?do=extra


    Code:
    Event[2931]:
      Log Name: System
      Source: Ntfs
      Date: 2018-04-18T18:14:39.762
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: HP-Laptop
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    
    
    The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

    Code:
    Event[3163]:
      Log Name: System
      Source: Ntfs
      Date: 2018-04-19T07:29:58.151
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: HP-Laptop
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    
    
    The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

    Code:
    Event[1382]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2018-04-10T10:20:12.013
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: HP-Laptop
      Description: 
    Windows failed fast startup with error status 0xC00000D4.

    Code:
    Event[5065]:
      Log Name: System
      Source: volmgr
      Date: 2018-05-02T09:55:57.456
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: HP-Laptop
      Description: 
    Crash dump initialization failed!

    Code:
    Event[3216]:
      Log Name: System
      Source: volmgr
      Date: 2018-04-19T10:57:09.054
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: HP-Laptop
      Description: 
    Crash dump initialization failed!

    Code:
    Event[651]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-04-06T15:11:04.211
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: HP-Laptop
      Description: 
    The VMSP service failed to start due to the following error: 
    A device attached to the system is not functioning.

    Code:
    13/03/2018 06:43    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 101
    P2: 30
    P3: 0
    P4: ffffaa00c31e8180
    P5: 2
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\031218-39734-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-46328265-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER50A1.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER510F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER512F.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_101_a69e7cba7c4d69ae3395be3fc1e4335fcfcf66_00000000_cab_019f514d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: b0ce0a0b-f1a8-4cca-b390-ca7c685adba7
    Report Status: 4
    Hashed bucket:
    17/03/2018 23:18    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 4e
    P2: 99
    P3: 142d11
    P4: 2
    P5: a0003400034d657
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\031718-30812-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-459546-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER701D.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER705B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER707B.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_4e_ffbf9e8fd9c4b833c9aeead204be03ec55ed6e_00000000_cab_035f708a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 1619c89a-2b0e-4f4c-99e9-2d70355df79a
    Report Status: 4
    Hashed bucket:

    Code:
    17/03/2018 23:18    Windows Error Reporting    Fault bucket 0x4E_99_nt!MiDecrementShareCount, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 05cbd507-d6aa-41b1-abd0-40467498d128
    
    Problem signature:
    P1: 4e
    P2: 99
    P3: 142d11
    P4: 2
    P5: a0003400034d657
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\031718-30812-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-459546-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER701D.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER705B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER707B.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_4e_ffbf9e8fd9c4b833c9aeead204be03ec55ed6e_00000000_cab_21af8ac9
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 1619c89a-2b0e-4f4c-99e9-2d70355df79a
    Report Status: 268435456
    Hashed bucket:

    Code:
    13/03/2018 06:43    Windows Error Reporting    Fault bucket CLOCK_WATCHDOG_TIMEOUT_4_PROC, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: ffbdc5ac-9506-451c-985a-90060c189972
    
    Problem signature:
    P1: 101
    P2: 30
    P3: 0
    P4: ffffaa00c31e8180
    P5: 2
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\031218-39734-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-46328265-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER50A1.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER510F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER512F.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_101_a69e7cba7c4d69ae3395be3fc1e4335fcfcf66_00000000_cab_24cf80c9
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: b0ce0a0b-f1a8-4cca-b390-ca7c685adba7
    Report Status: 268435456
    Hashed bucket:
    Last edited by zbook; 04 May 2018 at 09:52.
      My ComputerSystem Spec

  2.    04 May 2018 #12

    hi thanks for the help, silver surfer still learning .


    I may be some time working though this ok Quite some time
      My ComputerSystem Spec

  3.    04 May 2018 #13

    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.402

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    PS C:\WINDOWS\system32>
      My ComputerSystem Spec


 
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