New
#1
Windows stuck at black screen with spinning circle during boot
After installing April Update (version 1803, build 17134.1), Windows Update installed an update last night, which I supposed was 17134.5, and asked for a reboot. I turned down the laptop, I saw the message stating that Windows was working on updates, and then it shut down. However, when I booted up today, it got stuck in a black screen with spinning circle animation. The mouse cursor is visible, but nothing else works. Ctrl+Alt+Esc to open Task Manager does not work, neither does Ctrl+Alt+Del.
Is it possible to repair the installation without having to clean install Windows? I created a bootable USB flash drive and chose to repair Windows, but it didn't work. I wonder if using command prompt will be able to help me. Is there any software from which I can recover my files from C:\ partition before doing a clean installtion? Thanks in advance.
edit: I managed to enter into Startup settings and then boot in Safe Mode. It booted into a blue screen with this message:
"We couldn't complete the updates
Undoing changes
Don't turn off your computer."
And now it booted into Safe mode. I moved personal files from C:\ into D:\ partition, but I wish I could back up the whole C: partition, in case I have no other choice than to perform a clean installation.
edit 2: looks like it was an issue with Intel Graphics drivers. I booted into Safe mode, uninstalled Intel HD Graphics drivers and rebooted, and not it booted normally. I reinstalled latest Intel HD Graphics drivers package obtained from Intel website, and it's booting normally, apparently the problem has been solved. I wonder if Windows Update forced broken Intel graphic drivers.
Last edited by ksio89; 02 May 2018 at 14:06.