Windows doesn't launch start menu & few apps and random restart


  1. kcheng
    Posts : 1
    windows 10 home single language
       New #1

    Windows doesn't launch start menu & few apps and random restart


    Hello,

    After few hours of usage, windows doesn't launch start menu & few apps like calc, taskmgr etc. This is happening every day.

    Also, my laptop restarts randomly without warning which is highly annoying.

    I have a Dell laptop ( AMD E2-9000 RADEON R2) with 4 GB Ram.

    Any help is appreciated.

    Thanks.
      My Computer
    Quote Quote

  3. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    1) Open the website for the computer manufacturer. Enter the product or serial number > select the operating system > view drivers > post a URL or hyperlink into the thread

    2) Update the system specs in the "My Computer" section:


    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    3) Open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /scanhealth
    6) dism /online /cleanup-image /restorehealth
    7) net user test /add
    8) chkdsk /scan
    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    10) shutdown /r
    11) When the computer reboots logon with the new user named test
    12) Report into the thread how the start menu works for the new user named test

    13) Create a bootable windows 10 iso:
    Download Windows 10

    14) Run the beta log collector and post a zip into this thread:
    https://www.tenforums.com/attachment...-v2-beta10.zip
    (extract > open)
    Make sure that the default language is English before running the log collector so that the files can be scanned and read.
    Language - Add, Remove, and Change in Windows 10 Windows 10 Tutorials
    If there are problems running the beta log collector use the text and images in this thread: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
      My Computer
    Quote Quote

 

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