random freezing when moving mouse to taskbar

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  1.    21 Apr 2018 #1

    random freezing when moving mouse to taskbar

    i've been dealing with this problem on my laptop since 10 was available and have yet to find a solution. i have tried every trick i've come across on the web or magazines, etc. it's still an issue. now i have finally put 10 on my desktop after running it in a dual boot setup with 8.1 and have had relatively no issues with it. now the screen freezes up randomly around 6 to 8 times in the last week. this occurs 99% of the time when i move the cursor to the taskbar. i don't even get the chance to click on the icon, it just freezes. same on the laptop, except it also happens when i go to the upper right X to close a program. can't believe i'm having the same issue on two different computers.
    any suggestions would be most appreciated. i am awaiting the spring creator's update hoping that it will fix this issue, but i thought i'd head over here first. i just updated the bios hoping that might help, but it froze about 2 hrs. afterwards. geez! on the verge of heading back to 8.1. thanks.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 12,303
    Windows 10 Pro x64 Build 1809
       21 Apr 2018 #2

    Hi zenchi. Welcome to the Tenforums @zenchi

    Have to ask is this the same mouse?

    Likely you have the same software on both devices?

    I would start with unloading any AV that is not Defender. Then I would try the Clean boot method to isolate third party software.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    If it happens with a clean boot could you post back.

    Does reliability history have anything to say. Click start, start typing reliability history, app should pop to top of list.

      My ComputerSystem Spec

  3.    22 Apr 2018 #3

    laptop uses trackpad, desktop uses wireless mouse. oddly, my laptop hasn't had a freeze in a week. i don't do much on it tho'. am trying your suggestion and will get back to you in a few days. i did keep bitdefender free on and just today added my firewall (private firewall) and so far no problems. will add things in one-at-a-time. i also uninstalled the intel graphics driver and reloaded it. thanks for your help...
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 12,303
    Windows 10 Pro x64 Build 1809
       23 Apr 2018 #4

    Please post back your solution. It could help others.
      My ComputerSystem Spec

  5.    24 Apr 2018 #5

    no solution yet. added a few services and it froze 3 times tonight, but not how it usually does but doing something within a program i.e. clicking a graphic on a web page. this seems worse than before. also i attempted using a media streamer for my tv but it won't drop down to 720p like it did in win.8.1; the screen just goes black and there's a hand with a finger extended. it's not the middle one, but i got the point!!! as well, windows only sees my screen res at 1360 or something. it took a number of reboots and uninstalling the intel graphics driver to finally get back to 1080p. will keep trying the services, but i have a hunch that's not it. cheers.
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 12,303
    Windows 10 Pro x64 Build 1809
       24 Apr 2018 #6

    You can always do an in place repair / upgrade. Assuming you are on 1709 this will be a repair. I always recommend backing up personal data.

    If it doesn't freeze with a clean boot then I believe strongly you are looking at a software conflict.

    Repair Install Windows 10 with an In-place Upgrade

    One other thing, open device manager, click on view, click on show hidden devices. Expand mouse and keyboard and delete hidden devices (they look grayed out)

    As well please check window updates for any outstanding updates.
      My ComputerSystem Spec

  7. Posts : 22,764
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Apr 2018 #7

    In the left lower corner of each post there is "My Computer".
    It displays the desktop but not the laptop.
    Please update the desktop and open the option to post information on the second computer so that information is available on the notebook.

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    2) What happened booting in Windows 10 with clean boot? Same, better, or worse?

    3) How does the freezing problem vary when you boot with Windows 8.1 instead of Windows 10? Same, better, or worse?

    4) Had you tried booting in safe mode with networking?
    Boot into Safe Mode on Windows 10 Windows 10 Tutorials

    5) Run the beta log collector and post a zip into this thread:
    (extract > open)
    In case there are any problems running the beta log collector please see post #5 in this link:
    DM Log tool problem Solved - Windows 10 Forums
      My ComputerSystem Spec

  8.    27 Apr 2018 #8

    thanks zbook. yes there was freezing after clean boot. i found 2 keyboard entries in device manager; so deleted one. no greyed out entries tho'. has stopped being able to download and install updates (last tuesday's). so, i will do a repair on the weekend as a couple of other issues have cropped up as well. i've never had this problem in 8.1 and didn't experience it until i install windows 10 as the sole OS. weird. the laptop is still dual-boot and no freezing in either OS, as well, the laptop insalled that last update without problems. i may migrate to 10 only on that in a week or two.
      My ComputerSystem Spec

  9. Posts : 22,764
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Apr 2018 #9

    The Windows 10 build 1803 was supposed to be released earlier this month. The latest info reports a release date on 4/30/2018.
    So if you are planning to download an iso the servers may be busy on the first day or the first few days.

    What happens when you use safe mode?

    When available please post a beta log collector zip.
      My ComputerSystem Spec

  10.    28 Apr 2018 #10

    repair failed today as it choked trying to download updates. so yes, i will wait until may to get the newest media creator's tool and do a clean install. safe mode didn't freeze, but i was only in there for awhile. as requested:AJA (2018-04-28 17 24).zip
      My ComputerSystem Spec

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