New
#1
blank pale blue screen on restarting
Win 10 home, latest release 1709. After using the system for a while, we restarted the system as we changed the wifi as it was rather slow. On restarting it booted okay, came up with the usual win10 start picture, clicked on enter in the usual way (no password), and all we got was a pale blue screen, the mouse cursor is present and moves. This has happened twice over two days.
We noticed the following diagnostics:
- · Starts okay after a waiting an hour or so - heat issue, however new HP system?
- · Wifi speed very slow under 0.1mbps (we use NAS for all user folders)
- · Windows update recently completed very recently
- · Event errors, Windows Explorer was unable to start event id 1002
We have addressed the wifi issue by resetting the router (back now to 28mbps). We have also restored system prior to updates. So far so good.
However some of these symptoms are contradictory hence seeking advice on here. I have also had another system this week with a similar problem (older ex win7 PC) which had the same symptoms after an update, but the restore failed and had to do a system repair - is this a possible rogue update?
Thanks