Windows 10: Windows black screen at login screen

  1.    17 Apr 2018 #1

    Windows black screen at login screen


    I start up my pc and suddenly the screen is black with only showing my cursor i have tried several ways to solve the problem but nothing works
    I have tried restarting my pc multiple times, i tried ctrl alt delete thing and various other things none of them worked is there anything i can do?
      My ComputerSystem Spec


  2. Posts : 13,057
    Windows 10 (Pro and Insider Pro)
       18 Apr 2018 #2

    Hi Stycx and welcome to Tenforums.

    After restart try hitting F8 key to get to Advanced boot options. If F8 won't work, sometimes user have to press the switch on back (or pull the cable out) up to three times and Windows will automatically boot to advanced menu.

    Once there, select troubleshooting and select restore (hope you have some restore points there)

    tutorials | boot-advanced-startup-options-windows-10
      My ComputerSystem Spec


  3. Posts : 677
    Windows 10 Pro 64bit
       19 Apr 2018 #3

    If you can log in via safe mode one of the solutions is to turn off use sign-in info to auto finish setting up device after update or restart in Windows 10.For Windows 10 (Version 1709), select the Start button, select Settings > Accounts > Sign-in options, then make sure Use my sign in info to automatically finish setting up my device after an update or restart is turned off.For previous versions of Windows 10, select the Start button, select Settings > Update & security > Window Update > Advanced options, then select the check box next to Use my sign in info to automatically finish setting up my device after an update.

    Another solution is to uninstall the graphics driver via safe mode:

    1. Uninstall all graphics/display drivers on safe mode using DDU (Display Driver Uninstaller) https://www.wagnardsoft.com
    2. Reboot.
    3. You'll see a black screen for a minute or so.
    4. Reinstall all the graphics/display drivers (latest).
    5. Reboot.

    A last resort is to create a new user:
    From the black screen press ctrl alt del to open task manager -> file -> run new task type "cmd.exe" without quotes, and check the admin privileges box.
    in cmd: type: net user /add [username] [password]
    username and password without []
    press enter, then type: net localgroup administrators [username] /add https://www.reddit.com/r/techsupport/comments/8boyyl/black_screen_when_trying_to_log_in_to_windows/dx8r5b1
    Once logged into the new account you should be able to access the old account’s folders to transfer personal files over to the new account.
      My ComputerSystem Spec


 

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