Cursor Freezes and PC Shuts Down

Mr Ed · 15 Apr 2018

The problem begins with the mouse cursor freezing. Even the light on the mouse bottom goes out. In addition, the touch pad ceases operating. In the past I needed to initiate a hard shutdown of the PC, then restart it. Today, after the cursor problem began, after a minute or so, My computer shut itself down. After restarting, everything is back to normal. Any ideas what's going on? Thanks in advance

Toshiba Satellite laptop L55-A5226
Windows 10, Ver 1709

Caledon Ken · 15 Apr 2018

Hi Mr Ed.

Anything in reliability history?

Any drivers recently delivered my MS, will be listed in Update History, near bottom?

So how long has this been going on since you said in the past?

If you go into device manager is your touchpad being identified properly? (I worked on a Toshiba and it was reporting a Lenovo touchpad which is wrong.)

While you are in device manager look in the mouse section and keyboard section and see if there are any hidden devices. To do this click on view at top and click on Show hidden devices. Then expand sections. If there are hidden devices remove them please.

Ken

Mr Ed · 15 Apr 2018

Hi Ken. Thanks for reply. I checked both the mouse and touchpad in Device Mgr, as you suggested. Both are fine and have latest drivers. The problem doesn't recur often. Last time may have been months ago. But this time the computer shut itself off. I did receive an update from MS a few days ago. I'll look into the update as suggested. Thanks again.

Mr Ed · 16 Apr 2018

I could find nothing in the update which indicated a problem. Since the occurrence is so rare I'll take a wait and see approach for now.