Windows 10: W10 won't shut down fully

  1.    14 Apr 2018 #1

    W10 won't shut down fully


    Hey guys,

    My PC is refusing to shut down properly. Windows exits, my screen goes black, but the computer is still on. It doesn't go off - I even left it overnight so it's not like it's a matter of waiting it out. I then have to just hold the power button until it's off, which I'm assuming is only going to make it worse if I keep doing it, but it's that or I can't use my PC. Strangely, it doesn't affect start up or the general running of the computer. It's as if Windows thinks the PC is switching off fine.

    So I've tried a few of the obvious solutions:

    • Full Windows reset - nothing but the pre-installed programs now
    • Updated all drivers
    • Updated BIOS
    • Disabled Intel Management Engine (which seemed to be a common solution in similar threads)


    When I switched off hibernate and fast startup (again seemed to be a common solution) it just froze on the blue 'Shutting down' screen.

    I've now sat for hours banging my head off the wall with this so I figured I'd ask if anyone had any ideas. Am I able to view crash logs somehow?

    Cheers!
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,862
    Windows 10 Pro x64 Build 1803
       14 Apr 2018 #2

    Hi JamesT67. Welcome to the TenForums @JamesT67

    Wish I had simple answer. This thread has other ideas

    Computer does not shutdown since i installed windows 10

    Like disabling hibernation

    or using Intel Management Engine 9.5

    Creating new power plan

    disconnecting all USB devices to ensure it is not one of them

    Just a question, when you loaded new BIOS did you load and save defaults settings?

    When did this all start and did you make any other hardware or software changes. Patch Tuesday was last Tuesday, April 10th, did this start after that?
      My ComputerSystem Spec

  3.    14 Apr 2018 #3

    Caledon Ken said: View Post
    Hi JamesT67. Welcome to the TenForums @JamesT67

    Wish I had simple answer. This thread has other ideas

    Computer does not shutdown since i installed windows 10

    Like disabling hibernation

    or using Intel Management Engine 9.5

    Creating new power plan

    disconnecting all USB devices to ensure it is not one of them

    Just a question, when you loaded new BIOS did you load and save defaults settings?

    When did this all start and did you make any other hardware or software changes. Patch Tuesday was last Tuesday, April 10th, did this start after that?
    Thanks for the reply, I'll have a look through that thread and try a few of the other possibilities.

    I see Intel Management Engine mentioned a lot - how would I go about getting version 9.5? I'm unable to roll back drivers through the device manager...

    As for the BIOS, I selected default settings. Should I have done something else?

    This started away last year, I've been putting off dealing with it because it was irritating me, so I don't think it's anything to do with the most recent update.

    edit: I should also say I haven't added any new hardware and I've disconnected everything other than my keyboard and mouse.
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 9,862
    Windows 10 Pro x64 Build 1803
       15 Apr 2018 #4

    Check Asus site for the Mgmt Engine for a start.

    No as long as you loaded defaults that should cover it.

    If you had this long then some of these old fixes maybe applicable. Wow, you have patience.

    If you do find the driver to prevent windows from undoing your hard work, Option 4 this tutorial.

    Enable or Disable Driver Updates in Windows Update in Windows 10
      My ComputerSystem Spec

  5.    15 Apr 2018 #5

    Try applying tweaks as per option 13 here:

    Optimize Performance of Windows 10 Windows 10 Tutorials
    it won't fix the problem but might enable a fast shutdown.

    Try this to get a general idea of where the problem lies (check which message displays for the longest time on shutdown)

    Enable Detailed Status Messages at Shut down, Sign out, and Sign in Windows 10 Tutorials
      My ComputerSystem Spec

  6. ThrashZone's Avatar
    Posts : 3,682
    3-Win-7Prox64 2-Win10Prox64
       15 Apr 2018 #6

    Hi,
    Win+x and type uu or right click the start button and use those power and shutdown options always work :/
      My ComputersSystem Spec


 

Related Threads
Windows 10 I have inherited some files in several folders. I need to change the foldernames. I have changed the foldernames in the usual way (F2). But when I copy or move the folders elsewhere (to the same or other partition/drive) the...
Solved Can't fully uninstall program in Software and Apps
I had a program that was giving me trouble, I tried to uninstall it from the control panel and also from settings/system/apps & features. It will not uninstall fully. The program has 486M for size but 66M is still in someplace. Trying to...
My computer has been taking around ~5-10+ minutes to fully shut down. It starts to shut down normally when I press shut down in the start menu,shutting down screen, screen turns off and everything... but, everything is still on (lights, fans, hdd)....
Hey guys, I have noticed this problem come up on my Dell 7537 (Check out my profile for details) when I close the lid to put the computer to sleep, the HDD light turns off, but the fan continues to run, even after several hours. When I open the...
W10 CPU Requirements not fully stated in Installation and Upgrade
Microsoft says the CPU requirement for W10 is: Processor: 1 gigahertz (GHz) or faster Well, it seems that they are using the same CPU requirements for W10 that they have for W8.1. I attempted to install W10 RTM on a machine I use for...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 08:02.
Find Us