W10 won't shut down fully

Hey guys,

My PC is refusing to shut down properly. Windows exits, my screen goes black, but the computer is still on. It doesn't go off - I even left it overnight so it's not like it's a matter of waiting it out. I then have to just hold the power button until it's off, which I'm assuming is only going to make it worse if I keep doing it, but it's that or I can't use my PC. Strangely, it doesn't affect start up or the general running of the computer. It's as if Windows thinks the PC is switching off fine.

So I've tried a few of the obvious solutions:

• Full Windows reset - nothing but the pre-installed programs now
• Updated all drivers
• Updated BIOS
• Disabled Intel Management Engine (which seemed to be a common solution in similar threads)

When I switched off hibernate and fast startup (again seemed to be a common solution) it just froze on the blue 'Shutting down' screen.

I've now sat for hours banging my head off the wall with this so I figured I'd ask if anyone had any ideas. Am I able to view crash logs somehow?

Cheers!

Caledon Ken said:

Hi JamesT67. Welcome to the TenForums @JamesT67

Wish I had simple answer. This thread has other ideas

Computer does not shutdown since i installed windows 10

Like disabling hibernation

or using Intel Management Engine 9.5

Creating new power plan

disconnecting all USB devices to ensure it is not one of them

Just a question, when you loaded new BIOS did you load and save defaults settings?

When did this all start and did you make any other hardware or software changes. Patch Tuesday was last Tuesday, April 10th, did this start after that?

Thanks for the reply, I'll have a look through that thread and try a few of the other possibilities.

I see Intel Management Engine mentioned a lot - how would I go about getting version 9.5? I'm unable to roll back drivers through the device manager...

As for the BIOS, I selected default settings. Should I have done something else?

This started away last year, I've been putting off dealing with it because it was irritating me, so I don't think it's anything to do with the most recent update.

edit: I should also say I haven't added any new hardware and I've disconnected everything other than my keyboard and mouse.

Hi,
Win+x and type uu or right click the start button and use those power and shutdown options always work :/

I have the same problem. Still cant figure out the solution. I dont think it has anything to do with the BIOS. Try Running Linux Live on a USB Key, it will shut down. Theres somethings sketchy in Windows 10 that does prevent a full Shutdown, what it is and why I dont know. Never had this problem with previous versions of windows, It feels like it might be part of ''faulty update''

Clutching at straws here but have you tried creating a shortcut on your desktop with the command "C:\Windows\System32\shutdown.exe -s -t 00" in it (omitting the quote marks). Double clicking on this shortcut should force the PC to shutdown (I hope).

wiganken said:

Clutching at straws here but have you tried creating a shortcut on your desktop with the command "C:\Windows\System32\shutdown.exe -s -t 00" in it (omitting the quote marks). Double clicking on this shortcut should force the PC to shutdown (I hope).

Or C:\Windows\System32\shutdown.exe /p
/p is to instantly shutdown.