Blank screen with mouse cursor after login

TheDeerDude said:

You said you could access task manager?

You could press the windows key on the keyboard, and the letter I together (win+i) and it should open the settings dialogue allowing you to proceed to "Refresh/Reset this PC" or via Task Manager by going to File> Run new task> and type in "ms-settings:"

Thanks DeeDude. Will give it a whirl. Whats wierd is I shut it down and turned back on and it did updates but went back to no screen. Maybe a clean install may be best to ensure any and all issues are gone. I will check with her and see if that's ok. If not I will do repair install.

EdTittel said:

Yes, it does require you to run from inside Windows. @TheDeerDude has made a good suggestion on how to get where you need to go without being able to see what's on screen. Another way to do it would be to hit W+R (run box) then type H:\setup.exe and hit enter. But that means you must be dead sure that drive H: is what comes up when you stick a USB flash drive with the ISO unpacked onto it. Or, you'll just have to keep trying letters (you can skip A-C, and start with D: ) until you hit the right one.
HTH,
--Ed--

Thanks Ed. You know, I really like this site and everyone for the support. I have and continue to learn things that I don't learn in classes at school. I'm a student in computers and networks. Thank you for what you and everyone does to help folks like me.

Just to update:

I spoke with my friend who the laptop belong to and explained that it would be best to just do a clean install and start off with a clean system. We can reload the few apps that she had. All data was retrieved via connecting hdd to another PC. In the discussion I told her that I will make sure 10 is fully updated. That is when she told me that the laptop was shutdown during an update installation and then her issue began. My fault for no asking the right questions. Well there ya go!! She now knows what not to do. All is well in the land of OZ.

Thanks again to all for your support on this. Like always I have learned more every time I come to this site. Thank you for being here and sharing your knowledge.