Windows 10: Windows10 update damaged something, attempting repair, some advise adv

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  1. Posts : 35,332
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       12 Jun 2018 #41

    @Satellite9418

    It's getting late for me here, and I have to go. I'll check with you in the morning. I'm usually up early, 5am or so. Please look at my last post and the tutorial. Good luck. Talk later.....
      My ComputersSystem Spec

  2.    12 Jun 2018 #42

    Hi.
    I just wonder if you might be able to try one thing to get your files back, before nuking the drive?
    One of our members has put together a custom recovery environment, which you could boot the system to, and try to copy your data off that way.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    I think it may be worth a try.

    I'll also mention this link, where the problem is discussed in detail:
    Fix - The drive where Windows is installed is locked
    .
    Last edited by simrick; 12 Jun 2018 at 21:06.
      My ComputerSystem Spec


  3. Posts : 35,332
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       13 Jun 2018 #43

    simrick said: View Post
    Hi.
    I just wonder if you might be able to try one thing to get your files back, before nuking the drive?
    One of our members has put together a custom recovery environment, which you could boot the system to, and try to copy your data off that way.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    I think it may be worth a try.

    I'll also mention this link, where the problem is discussed in detail:
    Fix - The drive where Windows is installed is locked
    .
    Thank you, simrick for the Kyhi Rescue mention. That hit me after I had gone to bed, and I'm glad you popped in to suggest. Definitely worth a shot. Either using Macrium on it to make a quick image of it (if possible) to pick at and copy files, or Explorer. Macrium would give the option for later picking-at, if something forgotten or missed.
    @Satellite9418, you'll need an empty thumb drive and an external hard drive.



    And, since you have no backup or a backup plan, this is a good time for you to think about that. After you are back up and running, the Macrium mentioned, installed and running, is an excellent choice for backup. Highly recommended by many on Tenforums. That would require an external drive to hold the backup images. Well worth it, it may have provided a quick resolution to the current problem.

    Hope to hear from you soon.


    Links for Macrium Backup software (Free) and tutorial for use:

    Macrium Software | Macrium Reflect Free

    Backup and Restore with Macrium Reflect | Windows 10 Tutorials
      My ComputersSystem Spec

  4.    13 Jun 2018 #44

    Alright thank you both f14tomcat and simrick, I am going to look at these things that you suggest and I will reply with updates on progress.
      My ComputerSystem Spec


  5. Posts : 35,332
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       13 Jun 2018 #45

    Satellite9418 said: View Post
    Alright thank you both f14tomcat and simrick, I am going to look at these things that you suggest and I will reply with updates on progress.
    Thanks for the update, Satellite. Will wait to hear from you.
      My ComputersSystem Spec


  6. Posts : 1,749
    W7 Ultimate SP1 (64 bit), LM 18.3 MATE (64 bit), W10 Home 1703 (64 bit), W10 Pro 1703 (64 bit) VM
       13 Jun 2018 #46

    Do you have access to a Live Linux CD/DVD/USB (something like Ubuntu, Linux Mint, etc.)?

    If your files aren't encrypted, you may be able to use it to recover your files.
      My ComputerSystem Spec

  7.    23 Jun 2018 #47

    lehnerus2000 said: View Post
    Do you have access to a Live Linux and CD/DVD/USB (something like Ubuntu, Linux Mint, etc.)?

    If your files aren't encrypted, you may be able to use it to recover your files.
    Hi, I don't have or know anything about Linux or Ubuntu. I have been attempting the above but for some reason the software refused to transfer onto USB, so I had to get hold of DVD R discs in order to attempt to put the software on that instead so that I can then begin the attempt with the damaged laptop. I have DVD R discs now and will be attempting this soon.

    What would Linux or Ubuntu do? Are those operating systems? I am currently using windows10 and Internet Explorer edge on a friends computer. (no, the files aren't encrypted - there is only the normal password to the account)

    I will update soon.
      My ComputerSystem Spec


  8. Posts : 1,749
    W7 Ultimate SP1 (64 bit), LM 18.3 MATE (64 bit), W10 Home 1703 (64 bit), W10 Pro 1703 (64 bit) VM
       23 Jun 2018 #48

    Satellite9418 said: View Post
    What would Linux or Ubuntu do? Are those operating systems?
    They are Operating Systems that aren't based on MS/Windows code.
    Ubuntu is a Linux Distro (there a lots of them).

    You can run them from a CD/DVD/USB without installing them on your PC.
    You can choose to install them if you want (for purposes of recovering your files you won't need to).

    It will take a few minutes to boot a Linux Distro from an optical disc (installed versions are at least as fast as Windows though).
    Note:
    You may need to adjust the boot order in your BIOS/UEFI, if your PC won't boot from an optical disc (or USB) by default.

    Once it has booted you should see a desktop similar to Windows (or Mac) depending on the Linux Distro you've used.

    I have made some screenshots of my Linux Mint 18.3 (installed & customised) setup as a guide.
    Running LM18.3 from a Live CD/DVD/USB will look different.

    Step 1
    Once the Desktop appears do one of these:
    1. Double click on the Computer icon
    2. Click the File Manager icon

    Click image for larger version. 

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    Step 2
    Browse to the folder that has your files
    Even though it looks different to Windows it works basically the same
    The left pane lists the drives/partitions on your machine
    The right pane shows a directory/folder tree
    You can double click on a folder to view its contents (the tree structure will start at the folder you clicked)
    Click image for larger version. 

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    Step 3
    Insert a USB HDD/Stick to save your files to.
    The File Manager may open a new window showing the contents of your USB drive.
    You may prefer to copy between windows in which case you can ignore Step 4 below.

    Step 4
    You can open a twin pane view to make transferring the files easier.
    1. Go to the View menu and choose "Extra Pane"
    2. Click in the new pane (right pane) and then click on your USB drive (in the left pane which is showing the drives/partitions on your machine)
    3. Click in the pane (middle) that is showing the files/folders you want to save and select them

    Click image for larger version. 

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    Step 5
    The selection process is the same as Windows (i.e. you can use the Ctrl and Shift buttons to select multiple files).
    Once you have selected the files/folders you want to save, simply drag them, or "Copy& Paste" them, into the USB drive pane/window.
      My ComputerSystem Spec

  9.    29 Jun 2018 #49

    Alright so this is my update!


    Well I tried to load the * Windows Recovery Environment * programme onto USB but the laptop wouldn't have it, despite correcting for Boot Order. So I bought some DVD R discs instead and did it that way.

    I have yet to look at the Macrum or Ubuntu things (I will in due course, I jus wanted to update now rather than wait)

    So.. Back to the point:

    I downloaded the Windows Recovery Environment programme as linked in this thread.

    I then transferred this onto DVD R disc (not CD! For those noobs like me who might be reading this)

    I then put the DVD R disc into the laptop and switched it off /on

    It then took a while to bring up this screen which amazingly had all the files and folders available that I thought were inaccessible forever.

    (to noobs like me - THIS is the "Windows Recovery Environment" *I think, I presume*)

    Okay, so far so good. I then used a portable data device to copy and paste the files and folders that I wanted to try to save and keep. This took quite some hours.

    Now with the files and folders off and the portable data drive unhooked and set aside... The nuking option could begin!

    So, I downloaded (onto another computer of course) the windows10 install from the link in this thread and then I put that onto a USB stick, ready to go. (actually windows glitched out on me and I had to purchase a windows10 disc and I used that instead)

    So - with the windows10 disc now in the damaged laptop and with the files off safely elsewhere - I followed the cues and the advice in this thread (page 4) to wipe delete the partitions until just one big one was left - and then continued to follow the cues and selected that new single and large partition to put this new copy of windows10 on.

    Then the disc and laptop did their thing and windows got put on there just like when new and I went through the set-up process as new.

    There were some glitches - namely the keyboard hot keys or function keys don't work now (they are selected correctly for in the Bios and the drivers seem okay so I still don't know how to get the function keys to do more than just the normal things - I need them to adjust volume and brightness ect, I've also deleted and reinstalled the keyboard driver with no luck)

    So at this stage I want to say that I am very grateful for all the time and patience that you all in this thread have given - I appreciate your help and I thank you very much!

    I write this also for those like me who find themselves in the same situation and hopefully they can benefit from your advice and information as well.
      My ComputerSystem Spec


  10. Posts : 35,332
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       29 Jun 2018 #50

    Satellite9418 said: View Post
    Alright so this is my update!


    Well I tried to load the * Windows Recovery Environment * programme onto USB but the laptop wouldn't have it, despite correcting for Boot Order. So I bought some DVD R discs instead and did it that way.

    I have yet to look at the Macrum or Ubuntu things (I will in due course, I jus wanted to update now rather than wait)

    So.. Back to the point:

    I downloaded the Windows Recovery Environment programme as linked in this thread.

    I then transferred this onto DVD R disc (not CD! For those noobs like me who might be reading this)

    I then put the DVD R disc into the laptop and switched it off /on

    It then took a while to bring up this screen which amazingly had all the files and folders available that I thought were inaccessible forever.

    (to noobs like me - THIS is the "Windows Recovery Environment" *I think, I presume*)

    Okay, so far so good. I then used a portable data device to copy and paste the files and folders that I wanted to try to save and keep. This took quite some hours.

    Now with the files and folders off and the portable data drive unhooked and set aside... The nuking option could begin!

    So, I downloaded (onto another computer of course) the windows10 install from the link in this thread and then I put that onto a USB stick, ready to go. (actually windows glitched out on me and I had to purchase a windows10 disc and I used that instead)

    So - with the windows10 disc now in the damaged laptop and with the files off safely elsewhere - I followed the cues and the advice in this thread (page 4) to wipe delete the partitions until just one big one was left - and then continued to follow the cues and selected that new single and large partition to put this new copy of windows10 on.

    Then the disc and laptop did their thing and windows got put on there just like when new and I went through the set-up process as new.

    There were some glitches - namely the keyboard hot keys or function keys don't work now (they are selected correctly for in the Bios and the drivers seem okay so I still don't know how to get the function keys to do more than just the normal things - I need them to adjust volume and brightness ect, I've also deleted and reinstalled the keyboard driver with no luck)

    So at this stage I want to say that I am very grateful for all the time and patience that you all in this thread have given - I appreciate your help and I thank you very much!

    I write this also for those like me who find themselves in the same situation and hopefully they can benefit from your advice and information as well.
    @Satellite9418

    I'm just now reading this, but am certainly glad to hear you were able to salvage all your files and data. And, get the Windows installed nice and clean.

    Now, next priority is please get your Backup Plan set up and in action and maintained. You've put a lot of work into what you've accomplished, protect yourself with a backup, soon as you can.

    I'm going to post those two links again for you so you don't need to hunt back. Please post back if you need help

    TC

    Macrium Software | Your Image is Everything

    Backup and Restore with Macrium Reflect | Windows 10 Tutorials
      My ComputersSystem Spec


 
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